The fundamentals of quality management:
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London [u.a.]
Chapman & Hall
1996
|
| Edition: | 1. ed. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | VIII, 289 S. graph. Darst. |
| ISBN: | 041262690X |
Staff View
MARC
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Record in the Search Index
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| adam_text | Contents
Preface ix
1 Introduction 1
1.1 The definition of quality and the role of quality management 1
1.2 The development of quality management 2
1.3 A framework for quality management 2
1.4 Systems, culture, tools and customers 4
2 Quality systems and ISO 9000 6
2.1 Quality system standards 6
2.2 The scope and interpretation of ISO 9000 16
2.3 The implementation of ISO 9000 26
2.4 Quality system audit and maintenance 36
3 Quality costs and performance measurement 46
3.1 The philosophy of the cost of quality 46
3.2 Methods for collecting quality costs 51
3.3 Quality cost performance models 57
3.4 Benchmarking and performance measurement 61
4 Motivation for quality 65
4.1 Developing a quality culture 65
4.2 Teambuilding and the role of teamwork 72
4.3 Types of quality improvement teams 81
4.4 Team leadership and facilitation 85
5 Total quality management 89
5.1 Developing continuous improvement through total quality 89
5.2 The basic elements of total quality management 95
5.3 Alternative approaches to total quality management 100
5.4 Developing a customer orientation 104
5.5 Business process re engineering 108
6 Acceptance sampling 112
6.1 Sampling or 100% inspection? 112
6.2 The basic elements of acceptance sampling 115
6.3 Design of sampling plans 120
viii Contents
6.4 Multiple and sequential sampling 127
Acknowledgement 134
7 Statistical process control 135
7.1 The control of process variability 135
7.2 Failure mode effects and analysis and critical characteristics 139
7.3 Data collection and analysis 146
7.4 Process capability and indices 154
7.5 Process control charts 157
8 Problem solving tools 169
8.1 The role of problem solving 169
8.2 Problem solving methodologies 174
8.3 Basic problem solving tools 180
8.4 Advanced problem solving tools 190
9 Reliability management 198
9.1 Product and systems reliability for quality improvement 198
9.2 The modelling of product reliability 201
9.3 The reliability of systems 214
10 Advanced quality planning 221
10.1 The prevention approach to quality management 221
10.2 System design and quality function deployment 225
10.3 The quality loss function 235
10.4 Design of experiments 240
Appendices
A Area under the normal distribution curve 248
B Sample examination questions 250
C Outline solutions to sample examination questions 262
Selected bibliography 283
Index 286
|
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| indexdate | 2024-07-09T17:55:37Z |
| institution | BVB |
| isbn | 041262690X |
| language | English |
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| spelling | Kehoe, Dennis F. Verfasser aut The fundamentals of quality management Dennis F. Kehoe 1. ed. London [u.a.] Chapman & Hall 1996 VIII, 289 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Kwaliteitszorg gtt Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007063907&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | The fundamentals of quality management |
| title_auth | The fundamentals of quality management |
| title_exact_search | The fundamentals of quality management |
| title_full | The fundamentals of quality management Dennis F. Kehoe |
| title_fullStr | The fundamentals of quality management Dennis F. Kehoe |
| title_full_unstemmed | The fundamentals of quality management Dennis F. Kehoe |
| title_short | The fundamentals of quality management |
| title_sort | the fundamentals of quality management |
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