APA (7th ed.) Citation

Schneider, B., & Bowen, D. E. (1995). Winning the service game. Harvard Business School Press.

Chicago Style (17th ed.) Citation

Schneider, Benjamin, and David E. Bowen. Winning the Service Game. Boston, Mass: Harvard Business School Press, 1995.

MLA (9th ed.) Citation

Schneider, Benjamin, and David E. Bowen. Winning the Service Game. Harvard Business School Press, 1995.