Industry's guide to ISO 9000:
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York, NY [u.a.]
Wiley
1995
|
| Series: | Wiley series in engineering & technology management
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XV, 213 S. Ill., graph. Darst. |
| ISBN: | 0471045985 |
Staff View
MARC
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| 245 | 1 | 0 | |a Industry's guide to ISO 9000 |c Adedeji Bodunde Badiru |
| 264 | 1 | |a New York, NY [u.a.] |b Wiley |c 1995 | |
| 300 | |a XV, 213 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
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Record in the Search Index
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|---|---|
| adam_text |
CONTENTS
Preface xiii
Acknowledgments xv
1. Global Quality Perspectives 1
Global Competition, 2
Definitions of Quality, 2
The Need for Standards, 3
International Standards, 3
Impact of Trade Agreements, 4
Quality Awards, 5
Preparing for the Change, 6
Planning Levels, 6
Teamwork, 7
Benchmarking for ISO 9000, 8
Management Leadership, 9
Upper Management Responsibilities, 10
Risk Management, 13
ISO 9000 Mission Logistics, 14
2. Introduction to ISO 9000 17
Quality Proclamation, 17
What is ISO 9000? 17
vii
Viii CONTENTS
What's in the Name? 19
What about Terminology? 20
Subdivisions of ISO 9000, 20
Purpose of ISO 9000, 21
What Is the Quality System? 22
Acceptance of ISO 9000, 25
Benefits of ISO 9000 Registration, 26
Getting Started, 27
Major Phases of ISO 9000 Registration Process, 28
Internal Audit, 29
Checklist, 29
Third Party Audit, 31
Third Party Assessment Steps, 32
Documentation Steps, 33
Documentation Process Summary, 34
Documentation Survey, 36
Paper Audit, 38
Employee Job Descriptions, 40
Site Implementation Plan, 41
ISO Policy and Procedures, 41
A Twelve Month Timeline, 42
Tips for a Successful Process, 42
Impact of Technology Changes, 43
3. TQM and ISO 9000 45
TQM System, 45
Benefits of TQM, 47
Just in Time for ISO 9000, 47
Components of Quality Improvement, 48
Customer Involvement, 48
Producer Consumer Partnership, 49
User Training and Instructions, 51
Vendor Certification, 51
Vendor Rating System, 52
Employee Involvement, 54
Quality of Manufactured Goods, 55
Managing Product Complexity, 55
Quality of Service, 57
Management by Objective, 58
Management by Exception, 58
CONTENTS ix
Ongoing Commitment, 59
Prevention versus Cure, 60
Continuous Process Improvement, 60
Pitfall of Ambiguous Customer Surveys, 64
Case Study: TQM in Soccer? 65
4. ISO 9001 Quality System Requirements 67
Management Responsibility, 70
Quality Policy, 70
Organization, 70
Quality System Documentation, 71
Contract Review, 72
Design Control, 72
Document Control, 73
Purchasing, 74
Purchaser Supplied Product, 74
Product Identification and Traceability, 75
Process Control, 75
Inspection and Testing, 76
Inspection, Measuring, and Test Equipment, 77
Inspection and Test Status, 78
Control of Nonconforming Product, 78
Corrective Action, 79
Handling, Storage, Packaging, and Delivery, 79
Quality Records, 80
Internal Quality Audits, 80
Training, 80
Servicing, 81
Statistical Techniques, 81
5. ISO 9000 Project Management 83
Elements of Project Management, 83
Steps of Project Management, 86
Overview, 86
Selecting the Project Manager, 90
Selling the Project Plan, 91
Staffing the Project, 92
ISO 9000 Project Decision Process, 94
Project Decision Steps, 94
Conducting ISO 9000 Meetings, 97
X CONTENTS
Group Decision Making, 100
Various Methods, 101
Personnel Management, 106
Systems Integration for ISO 9000, 107
Project Blueprint, 109
Outline, 110
6. ISO 9000 Planning Guidelines 115
Phases of Preparation, 115
Strategic Planning, 116
Time Cost Performance Criteria, 117
Components of an ISO 9000 Plan, 120
Employee Motivation, 122
Various Approaches, 122
Feasibility Study, 126
Budget Planning, 128
Top Down Budgeting, 128
Bottom Up Budgeting, 129
Work Breakdown Structure, 129
Information Flow for ISO 9000, 131
Triple C Approach to Planning, 134
Communication, 135
Cooperation, 140
Coordination, 142
Conflict Resolution, 145
7. Quality Audit Techniques 149
Purpose of Internal Audit, 149
Types of Audits, 150
System Audit, 150
Process Audit, 151
Product Audit, 151
Management Review, 151
Audit Team Preparation, 152
Sampling Strategy, 152
Data Measurement Scales, 153
Sample Characteristics, 154
Interviewing, 157
The Paper Audit, 159
Questions, 159
CONTENTS Xi
Is This the End of the Journey? 168
Appendix A: Sources of ISO 9000 Information and Resources 169
Appendix B: Glossary of International Business Terms 173
Appendix C: Glossary of Quality Related Terms 185
Appendix D: Units and Measures Conversion Factors 199
Selected Bibliography 205
Index 209 |
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| author | Badiru, Adedeji Bodunde 1952- |
| author_GND | (DE-588)124156665 |
| author_facet | Badiru, Adedeji Bodunde 1952- |
| author_role | aut |
| author_sort | Badiru, Adedeji Bodunde 1952- |
| author_variant | a b b ab abb |
| building | Verbundindex |
| bvnumber | BV010584727 |
| callnumber-first | T - Technology |
| callnumber-label | TS156 |
| callnumber-raw | TS156.6 |
| callnumber-search | TS156.6 |
| callnumber-sort | TS 3156.6 |
| callnumber-subject | TS - Manufactures |
| classification_rvk | ZG 9260 |
| classification_tum | FER 060f |
| ctrlnum | (OCoLC)31754698 (DE-599)BVBBV010584727 |
| dewey-full | 658.5/62 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.5/62 |
| dewey-search | 658.5/62 |
| dewey-sort | 3658.5 262 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Technik Fertigungstechnik Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV010584727 |
| illustrated | Illustrated |
| indexdate | 2025-03-03T11:00:49Z |
| institution | BVB |
| isbn | 0471045985 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-007057258 |
| oclc_num | 31754698 |
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| owner | DE-91G DE-BY-TUM DE-703 |
| owner_facet | DE-91G DE-BY-TUM DE-703 |
| physical | XV, 213 S. Ill., graph. Darst. |
| publishDate | 1995 |
| publishDateSearch | 1995 |
| publishDateSort | 1995 |
| publisher | Wiley |
| record_format | marc |
| series2 | Wiley series in engineering & technology management |
| spelling | Badiru, Adedeji Bodunde 1952- Verfasser (DE-588)124156665 aut Industry's guide to ISO 9000 Adedeji Bodunde Badiru New York, NY [u.a.] Wiley 1995 XV, 213 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Wiley series in engineering & technology management DIN ISO 9000 (DE-588)4357296-0 gnd rswk-swf ISO-normen gtt ISO 9000 Series Standards DIN ISO 9000 (DE-588)4357296-0 u DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007057258&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Badiru, Adedeji Bodunde 1952- Industry's guide to ISO 9000 DIN ISO 9000 (DE-588)4357296-0 gnd ISO-normen gtt ISO 9000 Series Standards |
| subject_GND | (DE-588)4357296-0 |
| title | Industry's guide to ISO 9000 |
| title_auth | Industry's guide to ISO 9000 |
| title_exact_search | Industry's guide to ISO 9000 |
| title_full | Industry's guide to ISO 9000 Adedeji Bodunde Badiru |
| title_fullStr | Industry's guide to ISO 9000 Adedeji Bodunde Badiru |
| title_full_unstemmed | Industry's guide to ISO 9000 Adedeji Bodunde Badiru |
| title_short | Industry's guide to ISO 9000 |
| title_sort | industry s guide to iso 9000 |
| topic | DIN ISO 9000 (DE-588)4357296-0 gnd ISO-normen gtt ISO 9000 Series Standards |
| topic_facet | DIN ISO 9000 ISO-normen ISO 9000 Series Standards |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007057258&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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