Strategic total quality management: corporate performance and product quality
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| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Westport, Conn. [u.a.]
Quorum Books
1995
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| Edition: | 1. publ. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | IX, 206 S. graph. Darst. |
| ISBN: | 0899308171 |
Staff View
MARC
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| 245 | 1 | 0 | |a Strategic total quality management |b corporate performance and product quality |c Christian N. Madu and Chu-hua Kuei |
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Contents
Figures and Tables vii
1 Strategic Total Quality Management: Transformation
Process Overview 1
2 Guidelines for Implementation 17
3 Environmental Quality Planning 39
4 Leadership 61
5 Paradigm Innovation and Change 79 v
6 Statistics in Quality Management 101
7 Systemic and Strategic Views of Quality: A Review of
Deming s Philosophies, Concepts, and Theories 119
8 Systemic and Strategic Views of Quality: A Review of
Juran s Philosophies, Concepts, and Theories 131
9 Integrating Deming s and Juran s Systemic and
Strategic Views of Quality 147
10 A System and Theory of STQM 163
11 The Deming Prize and the Malcolm Baldrige National
Quality Award 179
12 Management at the Crossroads 191
Bibliography 199
Index 203
Figures and Tables
FIGURES
1.1 Strategic Views of Deming s Chain Reaction and
Plan Do Check Act Cycle 2
1.2 Understanding the Dynamic State of Organizations 6
2.1 System Transformation Process 20
2.2 Decision Hierarchy of Objective and Performance Measures 24
2.3 QFD Matrix and Benchmarking 30
2.4 Analytical Hierarchy Process for Investment Planning 31
3.1 Green Movement 45
3.2 Two Strategies for Environmental Quality Planning 47
3.3 Transformation Processes 49
3.4 Environmental Customer Model 54
4.1 Leadership Is a Process 62
4.2 Leadership Chain Reaction 63
5.1 Generic Strategies for Success 83
5.2 Operation: Manage for Change 93
5.3 Conceptual Model 97
6.1 R Chart for Johnson Cereal Company 113
6.2 x Chart for Johnson Cereal Company 113
viii Figures and Tables
6.3 Proportion of Defective Beads 115
6.4 c Chart for Rate of Defectives 117
7.1 Deming s Theory of Management 120
7.2 Deming s Fourteen Points and Systemic and
Strategic Implications 124
8.1 Juran s Theory of Quality Management 132
8.2 Leaders Actions 139
8.3 Leaders Quality Audits 140
8.4 The Phased Sequence 141
8.5 Juran s Systemic and Strategic Views of Quality 145
9.1 Integrating Deming s and Juran s Systemic and
Strategic Views of Quality 149
10.1 ASystemofSTQM 164
10.2 Theory of STQM 169
12.1 Traditional Management Paradigm 192
12.2 Total Quality Management Paradigm 193
12.3 Strategic Total Quality Management Paradigm 194
TABLES
1.1 New Management Focus and Target for
Strategic Total Quality Management 14
2.1 Find Column Totals 25
2.2 Divide Each Cell of This Matrix by Its Column Total 25
2.3 Find Row Averages 25
2.4 QFD Matrix for Manufacturing Techniques 26
2.5 Expert Choice—Investment Planning 32
3.1 Japan s Green Technologies 41
3.2 Japan s Industry Strategies for the Greening of the Environment 42
3.3 A Contrast of Strategic Total Quality Management to
Total Quality Management and Traditional Quality Assurance 57
5.1 Theories of Management by New Gurus 85
5.2 Paradigm Focus and Winning Strategy 86
5.3 Competing against Time: A Quality Perspective 88
5.4 Competing against Time: A Technology Perspective 89
Figures and Tables ix
6.1 Factors for Computing Control Chart Limits 111
10.1 Top Management Strategies 171
11.1 1994 Examination Criteria 185
11.2 A Partial List of the Baldrige Winners and
Some Information on Their Financial Performance 187
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| spelling | Madu, Christian N. Verfasser aut Strategic total quality management corporate performance and product quality Christian N. Madu and Chu-hua Kuei 1. publ. Westport, Conn. [u.a.] Quorum Books 1995 IX, 206 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Kwaliteitszorg gtt Strategic planning Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Strategisches Management (DE-588)4124261-0 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s Strategisches Management (DE-588)4124261-0 s DE-604 Kuei, Chu-hua Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007015353&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Madu, Christian N. Kuei, Chu-hua Strategic total quality management corporate performance and product quality Kwaliteitszorg gtt Strategic planning Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd Strategisches Management (DE-588)4124261-0 gnd |
| subject_GND | (DE-588)4219057-5 (DE-588)4124261-0 |
| title | Strategic total quality management corporate performance and product quality |
| title_auth | Strategic total quality management corporate performance and product quality |
| title_exact_search | Strategic total quality management corporate performance and product quality |
| title_full | Strategic total quality management corporate performance and product quality Christian N. Madu and Chu-hua Kuei |
| title_fullStr | Strategic total quality management corporate performance and product quality Christian N. Madu and Chu-hua Kuei |
| title_full_unstemmed | Strategic total quality management corporate performance and product quality Christian N. Madu and Chu-hua Kuei |
| title_short | Strategic total quality management |
| title_sort | strategic total quality management corporate performance and product quality |
| title_sub | corporate performance and product quality |
| topic | Kwaliteitszorg gtt Strategic planning Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd Strategisches Management (DE-588)4124261-0 gnd |
| topic_facet | Kwaliteitszorg Strategic planning Total quality management Qualitätsmanagement Strategisches Management |
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