A framework for supporting fault diagnosis in integrated network and systems management: methodologies for the correlation of trouble tickets and access to problem solving expertise
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | German |
| Published: |
Aachen
Shaker
1995
|
| Edition: | Als Ms. gedr. |
| Series: | Berichte aus der Informatik
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Zugl.: München, Univ., Fak. für Mathematik, Diss., 1995 |
| Physical Description: | 173 S. Ill. |
| ISBN: | 382650979X |
Staff View
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV010467099 | ||
| 003 | DE-604 | ||
| 005 | 20070208 | ||
| 007 | t | ||
| 008 | 951030s1995 gw a||| m||| 00||| ger d | ||
| 016 | 7 | |a 945912536 |2 DE-101 | |
| 020 | |a 382650979X |c Pb. : DM 94.00, sfr 99.00, S 659.00 |9 3-8265-0979-X | ||
| 035 | |a (OCoLC)164863188 | ||
| 035 | |a (DE-599)BVBBV010467099 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a ger | |
| 044 | |a gw |c DE | ||
| 049 | |a DE-19 |a DE-12 |a DE-29T |a DE-11 | ||
| 084 | |a ST 200 |0 (DE-625)143611: |2 rvk | ||
| 084 | |a ST 304 |0 (DE-625)143653: |2 rvk | ||
| 100 | 1 | |a Dreo, Gabi |e Verfasser |0 (DE-588)113936222 |4 aut | |
| 245 | 1 | 0 | |a A framework for supporting fault diagnosis in integrated network and systems management |b methodologies for the correlation of trouble tickets and access to problem solving expertise |c Gabrijela Dreo |
| 250 | |a Als Ms. gedr. | ||
| 264 | 1 | |a Aachen |b Shaker |c 1995 | |
| 300 | |a 173 S. |b Ill. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Berichte aus der Informatik | |
| 500 | |a Zugl.: München, Univ., Fak. für Mathematik, Diss., 1995 | ||
| 650 | 0 | 7 | |a Computerunterstütztes Verfahren |0 (DE-588)4139030-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Systemverwaltung |0 (DE-588)4257084-0 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Netzwerkverwaltung |0 (DE-588)4314339-8 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Fehlererkennung |0 (DE-588)4133764-5 |2 gnd |9 rswk-swf |
| 655 | 7 | |0 (DE-588)4113937-9 |a Hochschulschrift |2 gnd-content | |
| 689 | 0 | 0 | |a Fehlererkennung |0 (DE-588)4133764-5 |D s |
| 689 | 0 | 1 | |a Computerunterstütztes Verfahren |0 (DE-588)4139030-1 |D s |
| 689 | 0 | |5 DE-604 | |
| 689 | 1 | 0 | |a Systemverwaltung |0 (DE-588)4257084-0 |D s |
| 689 | 1 | 1 | |a Fehlererkennung |0 (DE-588)4133764-5 |D s |
| 689 | 1 | |5 DE-604 | |
| 689 | 2 | 0 | |a Netzwerkverwaltung |0 (DE-588)4314339-8 |D s |
| 689 | 2 | 1 | |a Fehlererkennung |0 (DE-588)4133764-5 |D s |
| 689 | 2 | |5 DE-604 | |
| 856 | 4 | 2 | |m DNB Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006974982&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-006974982 | |
Record in the Search Index
| _version_ | 1807502343636254720 |
|---|---|
| adam_text |
CONTENTS
1
INTRODUCTION
1
1.1
FAULT
MANAGEMENT
IN
INTEGRATED
NETWORK
AND
SYSTEMS
MANAGEMENT
1
1.2
DESCRIPTION
OF
THE
RESEARCH
QUESTION
AND
MAIN
RESULTS
.
3
2
OVERVIEW
OF
TROUBLE
TICKET
SYSTEMS
9
2.1
TASKS
OF
FAULT
MANAGEMENT
.
10
2.2
TROUBLE
TICKET
SYSTEMS:
WHAT
AND
WHY
.
13
2.3
STATE-OF-THE-ARTOFTTSS
.
14
2.3.1
REQUIREMENTS
TO
A
TTS
.
14
2.3.2
ARCHITECTURE
OF
A
TTS
.
20
2.3.3
INTEGRATION
OF
A
TTS
.
22
2.3.4
INFORMATIONAL
STRUCTURE
OF
A
TROUBLE
TICKET
.
24
2.4
EVALUATION
OF
EXISTING
TTSS
.
27
2.5
STANDARDIZATION
ACTIVITIES
.
29
2.5.1
IAB
.
29
2.5.2
ITU-T
.
30
2.5.3
ANSI
.
32
2.5.4
NM
FORUM
.
32
3
A
FRAMEWORK
FOR
SUPPORTING
FAULT
DIAGNOSIS
35
3.1
STATE-OF-THE-PRACTICE
.
36
3.1.1
PERSONS
INVOLVED
IN
FAULT
RECOVERY
.
38
3.1.2
MANAGEMENT
INFORMATION INVOLVED
IN
FAULT
RECOVERY
.
40
3.2
DESCRIPTION
OF
THE
PROBLEMS
.
41
3.2.1
MOTIVATION
FOR
CONSIDERING
TROUBLE
REPORTS
.
43
3.2.1.1
MULTIPLE
AND
COMPLEMENTARY
VIEWS
OF
NETWORK
AND
SYSTEM
FAULTS
.
44
II
CONTENTS
3.2.1.2
ROLE
OF
TTSS
IN
QOS
MANAGEMENT
.
46
3.2.2
CORRELATION
PROBLEM
.
46
3.2.2.1
ALARM
CORRELATION
.
49
3.2.2.2
CORRELATION
OF
TROUBLE
TICKETS
.
51
3.2.3
ACCESS
TO
PROBLEM-SOLVING
EXPERTISE
.
53
3.3
USING
TTSS
AS
A
BASIS
FOR
A
FRAMEWORK
FOR
SUPPORTING
FAULT
DIAGNOSIS
54
4
CORRELATION
OF
TROUBLE
TICKETS
59
4.1
ANALYSIS
OF
CORRELATION
RELEVANT
INFORMATION
.
60
4.1.1
REQUIREMENTS
.
61
4.1.2
TROUBLE
REPORTS
.
63
4.1.3
BACKGROUND
INFORMATION
.
64
4.2
DEFINITION
OF
THE
CORRELATION
TASK
AND
REQUIREMENTS
.
65
4.2.1
DEFINITION
.
65
4.2.2
REQUIREMENTS
.
68
4.2.2.1
CORRELATION
.
69
4.2.2.2
SERVICE
DESCRIPTION
.
69
4.3
CORRELATION
MODEL
.
74
4.3.1
SERVICE
DESCRIPTION
PLANE
.
75
4.3.1.1
ASSIGNING
AND
MAPPING
PARAMETERS
.
77
4.3.1.2
SERVICE
GRAPH
.
80
4.3.1.3
SERVICE
TEMPLATE
.
83
4.3.2
SERVICE
INSTANTIATION
LEVEL
.
83
4.3.3
CORRELATION
CRITERIA
.
86
4.3.3.1
FUNCTIONAL
CORRELATION
.
86
4.3.3.2
TOPOLOGICAL
CORRELATION
.
87
4.S.3.3
TEMPORAL
CORRELATION
.
87
4.3.3.4
ORDER
OF
THE
APPLICATION
OF
CRITERIA
.
91
4.3.4
EXAMPLE
.
91
4.3.5
EXTENSIONS
.
95
4.3.5.1
CAUSALLY
RELATED
FAULTS
.
95
4.3.5.2
ABSENCE
OF
INFORMATION
.
96
4.3.5.3
MULTIPLE
FAULTS
.
96
4.4
EVALUATION
OF
THE
APPROACH
.
97
4.4.1
CRITERIA
.
97
CONTENTS
III
4.4.2
COMPARISON
WITH
EXISTING
APPROACHES
.
98
4.4.3
INTERACTION
OF
CORRELATION
AND
FAULT
DIAGNOSIS
.
98
4.5
SUMMARY
.
99
5
ACQUISITION,
STORAGE
AND
RETRIEVAL
OF
PROBLEM-SOLVING
EXPERTISE
101
5.1
MOTIVATION
.
102
5.2
MASTER
TICKET
APPROACH
.103
5.2.1
REQUIREMENTS
.103
5.2.2
THE
IDEA
.105
5.2.3
STRUCTURE
OF
A
MASTER
TICKET
.
106
5.2.4
RELATIONSHIPS
BETWEEN
MASTER
TICKETS
.
109
5.3
GENERATION
OF
THE
MASTER
TICKET
GRAPH
.
112
5.3.1
REQUIREMENTS
.
112
5.3.2
GENERATION
FROM
THE
SERVICE
GRAPH
.113
5.3.3
GENERATION
FROM
CLOSED
TROUBLE
TICKETS
.115
5.3.3.1
REQUIREMENTS
TO
THE
TROUBLE
TICKET
STRUCTURE
.
115
5.3.3.2
GENERATION
PROCEDURE
.117
5.3.3.3
ORDERING
OF
VERTICES
.
120
5.3.4
OPERATIONS
ON
THE
MASTER
TICKET
GRAPH
.
122
5.3.5
INTEGRATION
OF
BOTH
GENERATION
POSSIBILITIES
.123
5.4
APPLICATION
OF
THE
MASTER
TICKET
APPROACH
.
125
5.5
EXTENSIONS
.
129
5.6
SUMMARY
.
129
6
INTEGRATION
OF
THE
CORRELATION
AND
THE
MASTER
TICKET
APPROACH
131
6.1
MOTIVATION
.132
6.2
PROBLEM
DESCRIPTION
.
135
6.3
CORRELATION
THROUGHOUT
FAULT
RECOVERY
.
138
6.4
USING
INFORMATION OBTAINED
DURING
FAULT
DIAGNOSIS
.143
6.4.1
CORRELATION
IN
THE
MASTER
TICKET
APPROACH
.143
6.4.2
INTERNAL
TROUBLE
TICKETS
AS
INPUT
TO
CORRELATION
.
146
6.5
INTEGRATED
APPROACH
.
147
6.6
SUMMARY
.
149
7
IMPLEMENTATIONAL
ASPECTS
151
7.1
INTELLIGENT
ASSISTANT
.152
IV
CONTENTS
7.2
SMARTY
.
165
7.3
MASTER
.
157
7.4
SUMMARY
.
158
8
CONCLUSIONS
AND
OUTLOOK
159
ABBREVIATIONS
165
LIST
OF
FIGURES
167
LIST
OF
TABLES
169
BIBLIOGRAPHY
171 |
| any_adam_object | 1 |
| author | Dreo, Gabi |
| author_GND | (DE-588)113936222 |
| author_facet | Dreo, Gabi |
| author_role | aut |
| author_sort | Dreo, Gabi |
| author_variant | g d gd |
| building | Verbundindex |
| bvnumber | BV010467099 |
| classification_rvk | ST 200 ST 304 |
| ctrlnum | (OCoLC)164863188 (DE-599)BVBBV010467099 |
| discipline | Informatik |
| edition | Als Ms. gedr. |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>00000nam a2200000 c 4500</leader><controlfield tag="001">BV010467099</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20070208</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">951030s1995 gw a||| m||| 00||| ger d</controlfield><datafield tag="016" ind1="7" ind2=" "><subfield code="a">945912536</subfield><subfield code="2">DE-101</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">382650979X</subfield><subfield code="c">Pb. : DM 94.00, sfr 99.00, S 659.00</subfield><subfield code="9">3-8265-0979-X</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)164863188</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV010467099</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">ger</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">gw</subfield><subfield code="c">DE</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-19</subfield><subfield code="a">DE-12</subfield><subfield code="a">DE-29T</subfield><subfield code="a">DE-11</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">ST 200</subfield><subfield code="0">(DE-625)143611:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">ST 304</subfield><subfield code="0">(DE-625)143653:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Dreo, Gabi</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)113936222</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">A framework for supporting fault diagnosis in integrated network and systems management</subfield><subfield code="b">methodologies for the correlation of trouble tickets and access to problem solving expertise</subfield><subfield code="c">Gabrijela Dreo</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">Als Ms. gedr.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Aachen</subfield><subfield code="b">Shaker</subfield><subfield code="c">1995</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">173 S.</subfield><subfield code="b">Ill.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Berichte aus der Informatik</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Zugl.: München, Univ., Fak. für Mathematik, Diss., 1995</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Computerunterstütztes Verfahren</subfield><subfield code="0">(DE-588)4139030-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Systemverwaltung</subfield><subfield code="0">(DE-588)4257084-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Netzwerkverwaltung</subfield><subfield code="0">(DE-588)4314339-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Fehlererkennung</subfield><subfield code="0">(DE-588)4133764-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4113937-9</subfield><subfield code="a">Hochschulschrift</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Fehlererkennung</subfield><subfield code="0">(DE-588)4133764-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Computerunterstütztes Verfahren</subfield><subfield code="0">(DE-588)4139030-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Systemverwaltung</subfield><subfield code="0">(DE-588)4257084-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="1"><subfield code="a">Fehlererkennung</subfield><subfield code="0">(DE-588)4133764-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="2" ind2="0"><subfield code="a">Netzwerkverwaltung</subfield><subfield code="0">(DE-588)4314339-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="2" ind2="1"><subfield code="a">Fehlererkennung</subfield><subfield code="0">(DE-588)4133764-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="2" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">DNB Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006974982&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="943" ind1="1" ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-006974982</subfield></datafield></record></collection> |
| genre | (DE-588)4113937-9 Hochschulschrift gnd-content |
| genre_facet | Hochschulschrift |
| id | DE-604.BV010467099 |
| illustrated | Illustrated |
| indexdate | 2024-08-16T00:36:01Z |
| institution | BVB |
| isbn | 382650979X |
| language | German |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006974982 |
| oclc_num | 164863188 |
| open_access_boolean | |
| owner | DE-19 DE-BY-UBM DE-12 DE-29T DE-11 |
| owner_facet | DE-19 DE-BY-UBM DE-12 DE-29T DE-11 |
| physical | 173 S. Ill. |
| publishDate | 1995 |
| publishDateSearch | 1995 |
| publishDateSort | 1995 |
| publisher | Shaker |
| record_format | marc |
| series2 | Berichte aus der Informatik |
| spelling | Dreo, Gabi Verfasser (DE-588)113936222 aut A framework for supporting fault diagnosis in integrated network and systems management methodologies for the correlation of trouble tickets and access to problem solving expertise Gabrijela Dreo Als Ms. gedr. Aachen Shaker 1995 173 S. Ill. txt rdacontent n rdamedia nc rdacarrier Berichte aus der Informatik Zugl.: München, Univ., Fak. für Mathematik, Diss., 1995 Computerunterstütztes Verfahren (DE-588)4139030-1 gnd rswk-swf Systemverwaltung (DE-588)4257084-0 gnd rswk-swf Netzwerkverwaltung (DE-588)4314339-8 gnd rswk-swf Fehlererkennung (DE-588)4133764-5 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Fehlererkennung (DE-588)4133764-5 s Computerunterstütztes Verfahren (DE-588)4139030-1 s DE-604 Systemverwaltung (DE-588)4257084-0 s Netzwerkverwaltung (DE-588)4314339-8 s DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006974982&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Dreo, Gabi A framework for supporting fault diagnosis in integrated network and systems management methodologies for the correlation of trouble tickets and access to problem solving expertise Computerunterstütztes Verfahren (DE-588)4139030-1 gnd Systemverwaltung (DE-588)4257084-0 gnd Netzwerkverwaltung (DE-588)4314339-8 gnd Fehlererkennung (DE-588)4133764-5 gnd |
| subject_GND | (DE-588)4139030-1 (DE-588)4257084-0 (DE-588)4314339-8 (DE-588)4133764-5 (DE-588)4113937-9 |
| title | A framework for supporting fault diagnosis in integrated network and systems management methodologies for the correlation of trouble tickets and access to problem solving expertise |
| title_auth | A framework for supporting fault diagnosis in integrated network and systems management methodologies for the correlation of trouble tickets and access to problem solving expertise |
| title_exact_search | A framework for supporting fault diagnosis in integrated network and systems management methodologies for the correlation of trouble tickets and access to problem solving expertise |
| title_full | A framework for supporting fault diagnosis in integrated network and systems management methodologies for the correlation of trouble tickets and access to problem solving expertise Gabrijela Dreo |
| title_fullStr | A framework for supporting fault diagnosis in integrated network and systems management methodologies for the correlation of trouble tickets and access to problem solving expertise Gabrijela Dreo |
| title_full_unstemmed | A framework for supporting fault diagnosis in integrated network and systems management methodologies for the correlation of trouble tickets and access to problem solving expertise Gabrijela Dreo |
| title_short | A framework for supporting fault diagnosis in integrated network and systems management |
| title_sort | a framework for supporting fault diagnosis in integrated network and systems management methodologies for the correlation of trouble tickets and access to problem solving expertise |
| title_sub | methodologies for the correlation of trouble tickets and access to problem solving expertise |
| topic | Computerunterstütztes Verfahren (DE-588)4139030-1 gnd Systemverwaltung (DE-588)4257084-0 gnd Netzwerkverwaltung (DE-588)4314339-8 gnd Fehlererkennung (DE-588)4133764-5 gnd |
| topic_facet | Computerunterstütztes Verfahren Systemverwaltung Netzwerkverwaltung Fehlererkennung Hochschulschrift |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006974982&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT dreogabi aframeworkforsupportingfaultdiagnosisinintegratednetworkandsystemsmanagementmethodologiesforthecorrelationoftroubleticketsandaccesstoproblemsolvingexpertise |