Quality improvement tools & techniques:
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York [u.a.]
McGraw-Hill
1995
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | IX, 326 S. graph. Darst. 1 Diskette, 3,5" |
| ISBN: | 0070412294 |
Staff View
MARC
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Record in the Search Index
| _version_ | 1804124886408364032 |
|---|---|
| adam_text | Contents
Preface ix
The Continuous Quality Improvement Story
Step 1. Reason for Improvement 2
Step 2. Current Situation 5
Step 3. Analysis 8
Step 4. Action Plan 10
Step 5. Results 11
Benefits of Using the CQI Story 11
Basic Quality Improvement Tools
Constructing a Flow Chart 18
Constructing a Check Sheet 23
Facts Versus Inference 28
Constructing a Checklist 2!)
Constructing a Pareto Diagram 2 .)
Constructing a Histogram in
Interpreting Distributions if;
Fishbone Diagram 52
Scatter Diagram 57
Run Chart (il
Control Charts 67
Control Charts for Continuous Variables 70
Contents
Constructing x and R Charts 73
Process Capability 80
Constructing p Charts 87
Supporting Quality Improvement Tools 91
Pie Chart 95
Bar Chart 97
Horizontal Bar Chart 98
Frequency Chart 99
Stratification 102
Single Case Boring 107
Likert Scale 107
Radar Chart 109
Use of Charts and Graphs to Support a CQI Story 115
Basic QI Techniques 119
Plan Do Check Act 122
Personal Quality Checklist 123
Vision and Mission Statement 127
Deployment Chart 131
Kaizen 132
The Kanban 133
Poka Yoke 133
The Problem with 100 Percent Inspection 134
SMED 135
Group Interaction Techniques: Nominal Grouping
and Brainstorming 137
Force Field Analysis 140
Classifying Quality Problems 142
Improving Perceived Quality 144
Effective Presentations 145
Advanced QI Techniques 147
Focus Groups 149
Benchmarking 155
Contents
Process Ownership 159
Customer Needs Mapping 163
Quality Functional Deployment 165
Hoshin Planning Techniques 179
Gap Analysis 190
Taguchi Methods 196
Quality Improvement Systems 201
Quality Cost System 203
The Learning Organization 205
Customer/Supplier Agreements 207
Shojinka 209
Justin Time 210
Quality Teams 215
Quality Council 221
ISO Standards 224
TQM Contributors 229
Deming s Guide to Quality 229
Crosby s Guide to Quality 238
Juran: Leadership for Quality 241
Selected Readings on TQM, Baldrige Award,
and ISO Standards 247
How to Stop Talking About and Begin Progress
Toward TQM Now! 247
The Baldrige Award: A Questionnaire to Improve
Organizational Quality 253
The ISO Pizza: A Commonsense Approach to
Installing Organizational Quality 263
Appendix A: Using the Companion Software 273
Appendix B: Answers to Selected Problems 291
Appendix C: Quality Improvement Forms 317
Index 325
vil
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| building | Verbundindex |
| bvnumber | BV010453076 |
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| ctrlnum | (OCoLC)632745780 (DE-599)BVBBV010453076 |
| discipline | Wirtschaftswissenschaften |
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| illustrated | Illustrated |
| indexdate | 2024-07-09T17:52:47Z |
| institution | BVB |
| isbn | 0070412294 |
| language | English |
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| owner_facet | DE-703 DE-11 |
| physical | IX, 326 S. graph. Darst. 1 Diskette, 3,5" |
| publishDate | 1995 |
| publishDateSearch | 1995 |
| publishDateSort | 1995 |
| publisher | McGraw-Hill |
| record_format | marc |
| spelling | Mears, Peter Verfasser aut Quality improvement tools & techniques Peter Mears New York [u.a.] McGraw-Hill 1995 IX, 326 S. graph. Darst. 1 Diskette, 3,5" txt rdacontent n rdamedia nc rdacarrier Qualitätssteigerung (DE-588)4176587-4 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätssteigerung (DE-588)4176587-4 s Qualitätsmanagement (DE-588)4219057-5 s 1\p DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006965879&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Mears, Peter Quality improvement tools & techniques Qualitätssteigerung (DE-588)4176587-4 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4176587-4 (DE-588)4219057-5 |
| title | Quality improvement tools & techniques |
| title_auth | Quality improvement tools & techniques |
| title_exact_search | Quality improvement tools & techniques |
| title_full | Quality improvement tools & techniques Peter Mears |
| title_fullStr | Quality improvement tools & techniques Peter Mears |
| title_full_unstemmed | Quality improvement tools & techniques Peter Mears |
| title_short | Quality improvement tools & techniques |
| title_sort | quality improvement tools techniques |
| topic | Qualitätssteigerung (DE-588)4176587-4 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Qualitätssteigerung Qualitätsmanagement |
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