Top-Service: im Dienst am Kunden
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | German |
| Published: |
Stuttgart
Schäffer-Poeschel
1996
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XII, 301 S. graph. Darst. |
| ISBN: | 3791009699 |
Staff View
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV010441881 | ||
| 003 | DE-604 | ||
| 005 | 19951208 | ||
| 007 | t | ||
| 008 | 951009s1996 gw d||| |||| 00||| ger d | ||
| 016 | 7 | |a 945700857 |2 DE-101 | |
| 020 | |a 3791009699 |c Gb. : ca. DM 68.00, ca. sfr 65.00, ca. S 531.00 |9 3-7910-0969-9 | ||
| 035 | |a (OCoLC)75635484 | ||
| 035 | |a (DE-599)BVBBV010441881 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a ger | |
| 044 | |a gw |c DE | ||
| 049 | |a DE-859 |a DE-945 |a DE-1050 |a DE-473 |a DE-703 |a DE-20 |a DE-898 |a DE-1049 |a DE-521 |a DE-522 |a DE-523 |a DE-83 |a DE-525 |a DE-2070s |a DE-188 | ||
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 084 | |a 17 |2 sdnb | ||
| 100 | 1 | |a Berry, Leonard L. |e Verfasser |4 aut | |
| 240 | 1 | 0 | |a On great service |
| 245 | 1 | 0 | |a Top-Service |b im Dienst am Kunden |c Leonard L. Berry |
| 264 | 1 | |a Stuttgart |b Schäffer-Poeschel |c 1996 | |
| 300 | |a XII, 301 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 0 | 7 | |a Servicepolitik |0 (DE-588)4234502-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundendienst |0 (DE-588)4135134-4 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Kundendienst |0 (DE-588)4135134-4 |D s |
| 689 | 0 | |5 DE-604 | |
| 689 | 1 | 0 | |a Servicepolitik |0 (DE-588)4234502-9 |D s |
| 689 | 1 | |5 DE-604 | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006959495&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-006959495 | ||
Record in the Search Index
| _version_ | 1804124876153290752 |
|---|---|
| adam_text | Danksagung IX
Anmerkung des Autors XII
Kapitel 1: Eine Anleitung für hervorragende Dienstleistungen 1
Kapitel 2: Führungsqualitäten im Servicebereich heranbilden 8
Kapitel 3: Aufbau eines Servicequalitäts Informationssystems 35
Kapitel 4: Entwicklung einer Dienstleistungsstrategie 67
Kapitel 5: Verpflichtung zum Top Service 86
Kapitel 6: Die organisatorischen Voraussetzungen
für Top Service schaffen 133
Kapitel 7: Technologien zur Kenntnis nehmen und nutzen 159
Kapitel 8: Wettbewerb um die besten Mitarbeiter 182
Kapitel 9: Servicefähigkeiten und kenntnisse entwickeln 205
Kapitel 10: Mitarbeiter zum Service ermächtigen 227
Kapitel 11: Teamarbeit entwickeln 244
Kapitel 12: Leistung bewerten,
hervorragende Leistung belohnen 262
Kapitel 13: Die Kunst des Top Service 285
Anmerkungen 290
|
| any_adam_object | 1 |
| author | Berry, Leonard L. |
| author_facet | Berry, Leonard L. |
| author_role | aut |
| author_sort | Berry, Leonard L. |
| author_variant | l l b ll llb |
| building | Verbundindex |
| bvnumber | BV010441881 |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)75635484 (DE-599)BVBBV010441881 |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01559nam a2200397 c 4500</leader><controlfield tag="001">BV010441881</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">19951208 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">951009s1996 gw d||| |||| 00||| ger d</controlfield><datafield tag="016" ind1="7" ind2=" "><subfield code="a">945700857</subfield><subfield code="2">DE-101</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">3791009699</subfield><subfield code="c">Gb. : ca. DM 68.00, ca. sfr 65.00, ca. S 531.00</subfield><subfield code="9">3-7910-0969-9</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)75635484</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV010441881</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">ger</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">gw</subfield><subfield code="c">DE</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-859</subfield><subfield code="a">DE-945</subfield><subfield code="a">DE-1050</subfield><subfield code="a">DE-473</subfield><subfield code="a">DE-703</subfield><subfield code="a">DE-20</subfield><subfield code="a">DE-898</subfield><subfield code="a">DE-1049</subfield><subfield code="a">DE-521</subfield><subfield code="a">DE-522</subfield><subfield code="a">DE-523</subfield><subfield code="a">DE-83</subfield><subfield code="a">DE-525</subfield><subfield code="a">DE-2070s</subfield><subfield code="a">DE-188</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="0">(DE-625)141911:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">17</subfield><subfield code="2">sdnb</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Berry, Leonard L.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="240" ind1="1" ind2="0"><subfield code="a">On great service</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Top-Service</subfield><subfield code="b">im Dienst am Kunden</subfield><subfield code="c">Leonard L. Berry</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Stuttgart</subfield><subfield code="b">Schäffer-Poeschel</subfield><subfield code="c">1996</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XII, 301 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Servicepolitik</subfield><subfield code="0">(DE-588)4234502-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundendienst</subfield><subfield code="0">(DE-588)4135134-4</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Kundendienst</subfield><subfield code="0">(DE-588)4135134-4</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Servicepolitik</subfield><subfield code="0">(DE-588)4234502-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006959495&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-006959495</subfield></datafield></record></collection> |
| id | DE-604.BV010441881 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:52:37Z |
| institution | BVB |
| isbn | 3791009699 |
| language | German |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006959495 |
| oclc_num | 75635484 |
| open_access_boolean | |
| owner | DE-859 DE-945 DE-1050 DE-473 DE-BY-UBG DE-703 DE-20 DE-898 DE-BY-UBR DE-1049 DE-521 DE-522 DE-523 DE-83 DE-525 DE-2070s DE-188 |
| owner_facet | DE-859 DE-945 DE-1050 DE-473 DE-BY-UBG DE-703 DE-20 DE-898 DE-BY-UBR DE-1049 DE-521 DE-522 DE-523 DE-83 DE-525 DE-2070s DE-188 |
| physical | XII, 301 S. graph. Darst. |
| publishDate | 1996 |
| publishDateSearch | 1996 |
| publishDateSort | 1996 |
| publisher | Schäffer-Poeschel |
| record_format | marc |
| spelling | Berry, Leonard L. Verfasser aut On great service Top-Service im Dienst am Kunden Leonard L. Berry Stuttgart Schäffer-Poeschel 1996 XII, 301 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Servicepolitik (DE-588)4234502-9 gnd rswk-swf Kundendienst (DE-588)4135134-4 gnd rswk-swf Kundendienst (DE-588)4135134-4 s DE-604 Servicepolitik (DE-588)4234502-9 s HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006959495&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Berry, Leonard L. Top-Service im Dienst am Kunden Servicepolitik (DE-588)4234502-9 gnd Kundendienst (DE-588)4135134-4 gnd |
| subject_GND | (DE-588)4234502-9 (DE-588)4135134-4 |
| title | Top-Service im Dienst am Kunden |
| title_alt | On great service |
| title_auth | Top-Service im Dienst am Kunden |
| title_exact_search | Top-Service im Dienst am Kunden |
| title_full | Top-Service im Dienst am Kunden Leonard L. Berry |
| title_fullStr | Top-Service im Dienst am Kunden Leonard L. Berry |
| title_full_unstemmed | Top-Service im Dienst am Kunden Leonard L. Berry |
| title_short | Top-Service |
| title_sort | top service im dienst am kunden |
| title_sub | im Dienst am Kunden |
| topic | Servicepolitik (DE-588)4234502-9 gnd Kundendienst (DE-588)4135134-4 gnd |
| topic_facet | Servicepolitik Kundendienst |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006959495&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT berryleonardl ongreatservice AT berryleonardl topserviceimdienstamkunden |