APA (7th ed.) Citation

Berry, L. L. (1996). Top-Service: Im Dienst am Kunden. Schäffer-Poeschel.

Chicago Style (17th ed.) Citation

Berry, Leonard L. Top-Service: Im Dienst Am Kunden. Stuttgart: Schäffer-Poeschel, 1996.

MLA (9th ed.) Citation

Berry, Leonard L. Top-Service: Im Dienst Am Kunden. Schäffer-Poeschel, 1996.

Warning: These citations may not always be 100% accurate.