APA (7th ed.) Citation

Oakland, J. S., & Porter, L. J. (1995). Total quality management: Text with cases (1. publ., [student ed.].). Butterworth-Heinemann.

Chicago Style (17th ed.) Citation

Oakland, John S., and Leslie J. Porter. Total Quality Management: Text with Cases. 1. publ., [student ed.]. Oxford u.a: Butterworth-Heinemann, 1995.

MLA (9th ed.) Citation

Oakland, John S., and Leslie J. Porter. Total Quality Management: Text with Cases. 1. publ., [student ed.]. Butterworth-Heinemann, 1995.