Examining business process re-engineering: current perspectives and research directions
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
London
Page
1995
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| Ausgabe: | 1. publ. |
| Schriftenreihe: | Cranfield management series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 320 S. Ill. |
| ISBN: | 0749416378 |
Internformat
MARC
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| 245 | 1 | 0 | |a Examining business process re-engineering |b current perspectives and research directions |c ed. by Gerard Burke ... |
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Datensatz im Suchindex
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| adam_text | CONTENTS
Acknowledgements 8
List of Figures 9
List of Tables 10
The Cranfield Management Series 11
Contributors 13
Introduction 19
Part One — A Research Agenda
1 Business Process Re engineering: Research Directions
Gerard Burke and Joe Peppard, Cranfield School of
Management 25
Part Two — Definitions and Models of BPR Re examined
Introduction 39
2 The Contradictions of Business Process Re engineering
Matthew R Jones, Judge Institute of Management Studies,
University of Cambridge 43
3 Business Processes: Their Nature and Properties
Alan Harrison, Warwick Business School 60
4 A Concept for the Market Orientated Evaluation of
Business Processes
Christof Hauser and Rainer Eisele, University of St Gallen,
Switzerland 70
5 Utopian Re engineering
Keith Grint, Templeton College, Oxford University 82
5
6 Rethinking Business Process Re engineering: A Social
Constructionist Perspective
Ranjit Tinaikar, Amir Hartman and Raghu Nath,
University of Pittsburgh 107
7 IT and Organizational Change: Where Does BPR Fit In?
R D Galliers, Warwick Business School 117
8 Business Process Re engineering: Definitions and
Models Revisited
Hean Lee Poh and Wan Wan Chew, National University
of Singapore 135
Part Three — Learning from Earlier Improvement Philosophies
Introduction 153
9 The Content, Context and Process of Business Process
Re engineering
Joe Peppard, Cran field School of Management, and Ian
Preece, Mercury Communications 157
10 TQM and BPR Compared
Chris Morgan, Nene College 186
11 Creative Chaos or Constructive Change: Business
Process Re engineering versus Socio Technical De¬
sign?
Enid Mumford, Manchester Business School 192
12 Improving the Chances of Success for BPR Initiatives
by Learning from the Success and Failures of Opera¬
tions Management Philosophies
Colin Armistead, University of Bournemouth, and Philip
Rowland, Cran field School of Management 217
13 Supply Chain Management A BPR Perspective
Fred Hewitt, Aston Business School 229
Part Four — Implementing BPR Related Change
Introduction 243
14 Business Process Redesign: Radical Change or
Reactionary Tinkering?
JRG Wood, R T Vidgen, A T Wood Harper, University of
Salford, and] Rose, Manchester Metropolitan University 245
15 BPR: Managing the Change Process or the Process of
Change Managing BPR?
Mark Keen, Sheffield Business School, Sheffield Hallam
University 262
16 Crossing the Final Hurdle in Business Process
Re engineering
D Lance Revenaugh, City Polytechnic of Hong Kong 276
Part Five — Flat Organizations Opportunity or Threat?
Introduction 295
17 Western Civilisation versus the Flat Organization
James Hoopes, Babson College, Massachusetts 297
18 Will the Turkeys Vote for Christmas? The
Re engineering of Human Resources
Hugh Willmott, Manchester School of Management,
UMIST 306
Index 316
7
LIST OF FIGURES
1.1 Generic steps in a BPR method 32
3.1 A model of the transformation process 61
3.2 Redefining business processes: outcome of a BPR 63
exercise
3.3 Breakdown structure for a business process 65
4.1 Economic evaluation of business processes 71
4.2 Process design and market orientation 71
4.3 Impact of process design on market performance 72
4.4 Conjoint measurement and customer value 73
4.5 Process design and competitor performance profiles 74
4.6 Process design and market share forecast 75
4.7 Relative importance of key buying factors 76
4.8 Market oriented selection of business processes for
redesign 77
4.9 Cost estimation for a new business process design 78
4.10 Support for different types of decision 80
5.1 A framework for interpreting BPR 84
7.1 Four approaches to business strategy 121
7.2 Amended version of Leavitt s diamond 124
7.3 A socio technical approach to business and IS strategy
formation and the management of organizational
transformation 125
7.4 McFarlan s (1984) IT strategic grid 127
7.5 Choosing an appropriate IT based business strategy 128
7.6 Assessing the quality of an organization s information
systems management: a revised stages of growth model 130
8.1 A four level framework leading to the definition of
BPR 138
8.2 Porter s (1980) five forces model 139
8.3 Leavitt s (1965) model of the organization 140
8.4 Leavitt s adjusted model as modified by Scott Morton
and Rockart 140
8.5 The diamond in context Hammer and Champy s
(1993) model 142
8.6 A framework for sustainable business competitiveness 146
8.7 Strategic re engineering 149
8.8 Gemini Consulting s framework 150
8.9 The transitioning framework 151
9.1 Content, context and process 158
9.2 Intellectual inheritance of BPR 162
9.3 The process triangle 174
o
9.4 An overall approach to BPR 179
9.5 Key stages of the BPR process 180
11.1 The holographic organization 214
13.1 A first order business process model 230
13.2 The supply chain as a business process 231
13.3 Dimensions and characteristics of redesigned supply
chain processes 237
13.4 BPR as a multidimensional activity 238
13.5 The multi enterprise supply chain 239
14.1 Multiple perspective approach to BPR 251
14.2 Example of a rich picture 252 3
14.3 A stakeholder map of the drug company 255
14.4 Challenging stakeholder assumptions 258
16.1 Disruptive technologies 277
16.2 Strategic grid model 279
16.3 Strategic relevance grid 280
16.4 Corporate tribes culture model 283
16.5 Strategic relevance grid assessment instrument 290
16.6 Corporate culture assessment 292
16.7 Summing and conversion of culture types 291
LIST OF TABLES
1.1 A research agenda for BPR 27
2.1 Hammer s principles of re engineering 44
7.1 The characteristics of process improvement and
process innovation compared 120
7.2 Key aspects of the four schools of strategic thought 122
9.1 Paradigms, metaphors, methodologies and models of BPR 160
9.2 Comparison of BPR with other improvement philosophies 161
9.3 Paradigm, metaphor and process underlying major developments
in organization and management 164
10.1 Comparative framework of management philosophies 188
13.1 Stages of logistics evolution 233
13.2 Alternative view of the stages of logistics evolution 234
16.1 RP implementation implications without culture 284
considerations
16.2 Culture re engineering grid: RP plan implications with 286
culture considerations
16.3 Re engineered process implementation grid 288
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| spelling | Examining business process re-engineering current perspectives and research directions ed. by Gerard Burke ... 1. publ. London Page 1995 320 S. Ill. txt rdacontent n rdamedia nc rdacarrier Cranfield management series Management gtt Organisatieverandering gtt Organizational change Management Reengineering (Management) Reengineering (Management) Research Restrukturierung (DE-588)4335640-0 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Restrukturierung (DE-588)4335640-0 s DE-604 Burke, Gerard Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006919656&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Examining business process re-engineering current perspectives and research directions Management gtt Organisatieverandering gtt Organizational change Management Reengineering (Management) Reengineering (Management) Research Restrukturierung (DE-588)4335640-0 gnd |
| subject_GND | (DE-588)4335640-0 (DE-588)4143413-4 |
| title | Examining business process re-engineering current perspectives and research directions |
| title_auth | Examining business process re-engineering current perspectives and research directions |
| title_exact_search | Examining business process re-engineering current perspectives and research directions |
| title_full | Examining business process re-engineering current perspectives and research directions ed. by Gerard Burke ... |
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| title_full_unstemmed | Examining business process re-engineering current perspectives and research directions ed. by Gerard Burke ... |
| title_short | Examining business process re-engineering |
| title_sort | examining business process re engineering current perspectives and research directions |
| title_sub | current perspectives and research directions |
| topic | Management gtt Organisatieverandering gtt Organizational change Management Reengineering (Management) Reengineering (Management) Research Restrukturierung (DE-588)4335640-0 gnd |
| topic_facet | Management Organisatieverandering Organizational change Management Reengineering (Management) Reengineering (Management) Research Restrukturierung Aufsatzsammlung |
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