APA (7th ed.) Citation

Chang, R. Y., & Kelly, P. K. (1995). Improving through benchmarking: A practical guide to achieving peak process performance. Kogan Page.

Chicago Style (17th ed.) Citation

Chang, Richard Y., and P. K. Kelly. Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance. London: Kogan Page, 1995.

MLA (9th ed.) Citation

Chang, Richard Y., and P. K. Kelly. Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance. Kogan Page, 1995.