Knouse, S. B. (1995). The reward and recognition process in total quality management. ASQC Quality Press.
Chicago-Zitierstil (17. Ausg.)Knouse, Stephen B. The Reward and Recognition Process in Total Quality Management. Milwaukee, Wis: ASQC Quality Press, 1995.
MLA-Zitierstil (9. Ausg.)Knouse, Stephen B. The Reward and Recognition Process in Total Quality Management. ASQC Quality Press, 1995.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.