Total quality management: the key to business improvement
Saved in:
| Format: | Book |
|---|---|
| Language: | English |
| Published: |
London u.a.
Chapman & Hall
1994
|
| Edition: | 2. ed. |
| Series: | A Peratec executive briefing
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | X, 188 S. graph. Darst. |
| ISBN: | 0412586401 |
Staff View
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV010309160 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | t | ||
| 008 | 950724s1994 d||| |||| 00||| eng d | ||
| 020 | |a 0412586401 |9 0-412-58640-1 | ||
| 035 | |a (OCoLC)30777688 | ||
| 035 | |a (DE-599)BVBBV010309160 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-473 |a DE-1051 | ||
| 050 | 0 | |a HD62.15 | |
| 082 | 0 | |a 658.562 |2 20 | |
| 084 | |a QP 321 |0 (DE-625)141854: |2 rvk | ||
| 084 | |a QP 500 |0 (DE-625)141894: |2 rvk | ||
| 245 | 1 | 0 | |a Total quality management |b the key to business improvement |
| 250 | |a 2. ed. | ||
| 264 | 1 | |a London u.a. |b Chapman & Hall |c 1994 | |
| 300 | |a X, 188 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a A Peratec executive briefing | |
| 650 | 4 | |a Total quality management | |
| 650 | 0 | 7 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Qualitätssicherung |0 (DE-588)4126457-5 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Qualitätssicherung |0 (DE-588)4126457-5 |D s |
| 689 | 0 | |5 DE-604 | |
| 689 | 1 | 0 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |D s |
| 689 | 1 | |5 DE-604 | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006860548&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-006860548 | ||
Record in the Search Index
| _version_ | 1804124729279250432 |
|---|---|
| adam_text | Contents
Preface to the first edition
Preface to the second edition
XI
Part One Introduction and Executive Summary 1
Introduction 3
How to use this book 3
Total Quality ... is it really a strategic issue? 4
Part Two A Total Quality Approach 7
Overview 9
Section 1 The basic concepts of Total Quality 11
Introduction Six key concepts 11
Concept 1 Customers (external and internal) 11
Concept 2 Never ending improvement 13
Concept 3 Control of business processes 14
Concept 4 Upstream preventive management 16
Concept 5 Ongoing preventive action 16
Concept 6 Leadership and teamwork 18
Summary 19
Section 2 A model management framework for
Total Quality 21
Introduction Six key elements 21
vi Contents i
Element 1 Communication of missions, aims and
objectives z
Element 2 Collection of external intelligence 28
Element 3 Measurement of internal performance 30
Element 4 Identification of improvement
opportunities
Element 5 Implementation of changes 34
Element 6 Steering and co ordination of the
Total Quality programme 3
Summary •*
Section 3 Starting the change to Total Quality 39
Introduction Six basic stages
Stage 1 Statement of intent 39
Stage 2 Awareness Jy
Stage 3 Diagnosis 40
Stage 4 Initial strategy 4
Stage 5 Management consensus 41
Stage 6 Launch 4*
Summary 4
Part Three Executive Encyclopaedia of Total Quality
Processes and Techniques 43
An alphabetical series of technique briefings
overviewing the major Total Quality processes, tools
and techniques 46
Part Four Profiles of Success Through Total Quality I47
Introduction 149
Boots The Chemists 150
Cossor Electronics 152
Dowty 155
Express Engineering 157
Gwent Health Authority 159
Hewlett Packard 161
IBM 164
National Westminster Bank 166
Nissan 168
Contents vii
Pitney Bowes 170
Sony 172
Conclusion The key factors of success 174
About the major contributors 177
Bibliography 179
Other sources of help 181
Index 186
|
| any_adam_object | 1 |
| building | Verbundindex |
| bvnumber | BV010309160 |
| callnumber-first | H - Social Science |
| callnumber-label | HD62 |
| callnumber-raw | HD62.15 |
| callnumber-search | HD62.15 |
| callnumber-sort | HD 262.15 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | QP 321 QP 500 |
| ctrlnum | (OCoLC)30777688 (DE-599)BVBBV010309160 |
| dewey-full | 658.562 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.562 |
| dewey-search | 658.562 |
| dewey-sort | 3658.562 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 2. ed. |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01479nam a2200409 c 4500</leader><controlfield tag="001">BV010309160</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">950724s1994 d||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0412586401</subfield><subfield code="9">0-412-58640-1</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)30777688</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV010309160</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-473</subfield><subfield code="a">DE-1051</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HD62.15</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.562</subfield><subfield code="2">20</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 321</subfield><subfield code="0">(DE-625)141854:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 500</subfield><subfield code="0">(DE-625)141894:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Total quality management</subfield><subfield code="b">the key to business improvement</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">2. ed.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">London u.a.</subfield><subfield code="b">Chapman & Hall</subfield><subfield code="c">1994</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">X, 188 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">A Peratec executive briefing</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Total quality management</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Qualitätsmanagement</subfield><subfield code="0">(DE-588)4219057-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Qualitätssicherung</subfield><subfield code="0">(DE-588)4126457-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Qualitätssicherung</subfield><subfield code="0">(DE-588)4126457-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Qualitätsmanagement</subfield><subfield code="0">(DE-588)4219057-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006860548&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-006860548</subfield></datafield></record></collection> |
| id | DE-604.BV010309160 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:50:17Z |
| institution | BVB |
| isbn | 0412586401 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006860548 |
| oclc_num | 30777688 |
| open_access_boolean | |
| owner | DE-473 DE-BY-UBG DE-1051 |
| owner_facet | DE-473 DE-BY-UBG DE-1051 |
| physical | X, 188 S. graph. Darst. |
| publishDate | 1994 |
| publishDateSearch | 1994 |
| publishDateSort | 1994 |
| publisher | Chapman & Hall |
| record_format | marc |
| series2 | A Peratec executive briefing |
| spelling | Total quality management the key to business improvement 2. ed. London u.a. Chapman & Hall 1994 X, 188 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier A Peratec executive briefing Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätssicherung (DE-588)4126457-5 gnd rswk-swf Qualitätssicherung (DE-588)4126457-5 s DE-604 Qualitätsmanagement (DE-588)4219057-5 s HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006860548&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Total quality management the key to business improvement Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd Qualitätssicherung (DE-588)4126457-5 gnd |
| subject_GND | (DE-588)4219057-5 (DE-588)4126457-5 |
| title | Total quality management the key to business improvement |
| title_auth | Total quality management the key to business improvement |
| title_exact_search | Total quality management the key to business improvement |
| title_full | Total quality management the key to business improvement |
| title_fullStr | Total quality management the key to business improvement |
| title_full_unstemmed | Total quality management the key to business improvement |
| title_short | Total quality management |
| title_sort | total quality management the key to business improvement |
| title_sub | the key to business improvement |
| topic | Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd Qualitätssicherung (DE-588)4126457-5 gnd |
| topic_facet | Total quality management Qualitätsmanagement Qualitätssicherung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006860548&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |