APA (7th ed.) Citation

Flanigan, E., & Scott, J. (1995). Process improvement: Enhancing your organization's effectiveness. Crisp Publ.

Chicago Style (17th ed.) Citation

Flanigan, Eileen, and Jon Scott. Process Improvement: Enhancing Your Organization's Effectiveness. Menlo Park, Calif: Crisp Publ, 1995.

MLA (9th ed.) Citation

Flanigan, Eileen, and Jon Scott. Process Improvement: Enhancing Your Organization's Effectiveness. Crisp Publ, 1995.