Benchmarking: theory and practice
Saved in:
| Format: | Book |
|---|---|
| Language: | English |
| Published: |
London u.a.
Chapman & Hall
1995
|
| Edition: | 1. ed. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | X, 396 S. graph. Darst. |
| ISBN: | 0412626802 |
Staff View
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV010222895 | ||
| 003 | DE-604 | ||
| 005 | 19990608 | ||
| 007 | t | ||
| 008 | 950616s1995 d||| |||| 00||| engod | ||
| 020 | |a 0412626802 |9 0-412-62680-2 | ||
| 035 | |a (OCoLC)32509827 | ||
| 035 | |a (DE-599)BVBBV010222895 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-355 |a DE-N2 |a DE-739 |a DE-473 |a DE-91G |a DE-83 |a DE-188 | ||
| 050 | 0 | |a HD62.15 | |
| 082 | 0 | |a 658.4012 |2 20 | |
| 084 | |a QP 300 |0 (DE-625)141850: |2 rvk | ||
| 084 | |a QP 322 |0 (DE-625)141855: |2 rvk | ||
| 084 | |a DAT 282f |2 stub | ||
| 245 | 1 | 0 | |a Benchmarking |b theory and practice |c ed. by Asbjørn Rolstadås |
| 250 | |a 1. ed. | ||
| 264 | 1 | |a London u.a. |b Chapman & Hall |c 1995 | |
| 300 | |a X, 396 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 7 | |a Benchmarking |2 gtt | |
| 650 | 4 | |a Normalización (Administración) | |
| 650 | 4 | |a Benchmarking (Management) |v Congresses | |
| 650 | 0 | 7 | |a Benchmarking |0 (DE-588)4329573-3 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Management |0 (DE-588)4037278-9 |2 gnd |9 rswk-swf |
| 655 | 7 | |0 (DE-588)4143413-4 |a Aufsatzsammlung |2 gnd-content | |
| 655 | 7 | |0 (DE-588)1071861417 |a Konferenzschrift |y 1994 |z Trondheim |2 gnd-content | |
| 689 | 0 | 0 | |a Benchmarking |0 (DE-588)4329573-3 |D s |
| 689 | 0 | |5 DE-604 | |
| 689 | 1 | 0 | |a Benchmarking |0 (DE-588)4329573-3 |D s |
| 689 | 1 | 1 | |a Management |0 (DE-588)4037278-9 |D s |
| 689 | 1 | |5 DE-604 | |
| 700 | 1 | |a Rolstad°as, Asbjørn |e Sonstige |4 oth | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006794180&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-006794180 | ||
Record in the Search Index
| _version_ | 1804124632729518080 |
|---|---|
| adam_text | CONTENTS Preface ix
PART ONE Management Issues 1
1 The Rank Xerox experience: benchmarking ten years on
R. Cross and A. Iqbal 3
2 The extended enterprise: the context for benchmarking
J. Browne, P.J. Sackett and J.C. Wortmann 11
3 The role of competency questions in enterprise engineering
M. Gruninger and M.S. Fox 22
4 Developing performance networks to improve the benchmarking
process action research for productivity improvement
T.A. Hansen and J.O. Riis 32
5 Benchmarking the neglected element in total quality management
F.W. Swift, T. Gallwey and].A. Swift 42
6 The role of benchmarking in the management of change process:
some reflections from the TIME GUIDE project
J. Colom, R. Smeds, S. Kleinhans, G. Doumeningts and M. Bitton 51
7 Benchmarking the investment process of new technology
/. Persson 63
8 Free trade and ecology benchmarking as a method towards a
sustainable future
A. P. Hameri and E. Eloranta 68
9 From uncertainty to controllability, learning and innovation
J. Holmstrom and K. Kosonen 11
PART TWO Applications 85
10 Benchmarking to be the best!
B. Baker 87
i 11 Internal benchmarking: identifying best practices within a
global enterprise
S. Crom 93
12 Benchmarking in Norwegian industry and relationship benchmarking
B.Andersen 105
vi Contents
13 Technological benchmarking: a case study in product
development by a small manufacturer
W.R Lewis and A.E. Samuel 110
14 Benchmarking for implementing a new product strategy
P. G. Pettersen 120
15 Benchmarking of Tandberg Data against EFQM s
assessment model
C. Jeneson 126
16 Benchmarking at Bang Olufsen A/S
/. Brduner 139
17 Strategic performance of the production system in a
machine tool building company
J.M. Goenaga and C. Goikoetxea 145
18 Increasing dynamic adaptability through the application
of benchmarking in operational navigation
M. Kirchoff, M. Weber and B. Layer 150
19 Benchmarking of bid preparation for capital goods
B. Hirsch, M. Kromker, K. D. Thoben and A. Wickner 160
20 Benchmarking in software development
N. Maneva, M. Daneva and V. Petrova 166
PART THREE Modeling 177
21 How to improve company performances from outside:
a benchmarking model
M. Lucertini, F. Nicolb and D. Telmon 179
22 The use of process modelling in benchmarking
S.J. Childe and P.A. Smart 190
23 Introducing new technologies in organisations business
model perspective
J. Bergeron and J. C.Bocquet 200
24 Modelling techniques for benchmarking in complex
administration systems: an approach from a total
quality viewpoint
W. Ukovich and F. Zerilli 210
PART FOUR Tools and Techniques 221
25 Benchmarking techniques
K. Mertins, S. Kempfand G. Siebert 223
26 Customer value profiling: continuously benchmarking what
matters most value delivered to the marketplace
B. Napier and S. Crom 230
Contents vii
27 An architecture for automated consultancy tools for
benchmarking and implementing production planning
and control software
I.P. Tatsiopoulos 238
28 Productivity measurement: methods and tools developed
in TOPP (a productivity program for manufacturing
industries)
B. Moseng 248
29 Compare your performance and practice with the world
excellence: a prototype of a benchmarking system
J. O. Riis, F Gertsen and H. Sun 261
30 Determination of what to benchmark: a customer oriented
methodology
S. Kleinhans, C. Merle and G. Doumenigts 267
31 The lean analysis of the business lean factors and
lean characteristics
R. Kugel 277
32 An integrated approach to software systems planning and
selection based on CIMOSA models
G. Naeger 281
33 The material conversion classification
J.L. Burbidge 288
34 Fuzzy logic in team design
A. Stickley and B. Grabot 299
PART FIVE Performance Indicators and Measurement 309
¦ 35 Indicators for the evaluation of organizational performance
G. Ziilch, T. Grobel and U. Jonsson 311
36 TOPP a method for company self assessment
K.S. Stokland 322
37 Performance measurement an important tool in
change process
£ Laakso and J. Karjalainen 328
¦ 38 Benchmarking as performance reference in a performance
management model
H. Bredrup and R. Bredrup 341
39 ECOGRAI A method to design and to implement performance
measurement systems for industrial organizations concepts and
application to the maintenance function
G. Doumeingts, F. Clave and Y. Ducq 350
viii Contents
40 Performance parameters to define lean production level in
Spanish home appliance cluster: from component suppliers to
assembling factories
/. Zugasti and l.C Beitialarringoitia 369
PART SIX Group Work Reports 375
41 How to implement benchmarking
J.O. Riis 377
42 Modelling for benchmarking
P. Falster 382
43 Performance indicators
E. Eloranta and S. Crom 391
Index of contributors 397
|
| any_adam_object | 1 |
| building | Verbundindex |
| bvnumber | BV010222895 |
| callnumber-first | H - Social Science |
| callnumber-label | HD62 |
| callnumber-raw | HD62.15 |
| callnumber-search | HD62.15 |
| callnumber-sort | HD 262.15 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | QP 300 QP 322 |
| classification_tum | DAT 282f |
| ctrlnum | (OCoLC)32509827 (DE-599)BVBBV010222895 |
| dewey-full | 658.4012 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4012 |
| dewey-search | 658.4012 |
| dewey-sort | 3658.4012 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Informatik Wirtschaftswissenschaften |
| edition | 1. ed. |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01816nam a2200481 c 4500</leader><controlfield tag="001">BV010222895</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">19990608 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">950616s1995 d||| |||| 00||| engod</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0412626802</subfield><subfield code="9">0-412-62680-2</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)32509827</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV010222895</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-355</subfield><subfield code="a">DE-N2</subfield><subfield code="a">DE-739</subfield><subfield code="a">DE-473</subfield><subfield code="a">DE-91G</subfield><subfield code="a">DE-83</subfield><subfield code="a">DE-188</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HD62.15</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.4012</subfield><subfield code="2">20</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 300</subfield><subfield code="0">(DE-625)141850:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 322</subfield><subfield code="0">(DE-625)141855:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">DAT 282f</subfield><subfield code="2">stub</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Benchmarking</subfield><subfield code="b">theory and practice</subfield><subfield code="c">ed. by Asbjørn Rolstadås</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">1. ed.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">London u.a.</subfield><subfield code="b">Chapman & Hall</subfield><subfield code="c">1995</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">X, 396 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Benchmarking</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Normalización (Administración)</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Benchmarking (Management)</subfield><subfield code="v">Congresses</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Benchmarking</subfield><subfield code="0">(DE-588)4329573-3</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Management</subfield><subfield code="0">(DE-588)4037278-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4143413-4</subfield><subfield code="a">Aufsatzsammlung</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)1071861417</subfield><subfield code="a">Konferenzschrift</subfield><subfield code="y">1994</subfield><subfield code="z">Trondheim</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Benchmarking</subfield><subfield code="0">(DE-588)4329573-3</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Benchmarking</subfield><subfield code="0">(DE-588)4329573-3</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="1"><subfield code="a">Management</subfield><subfield code="0">(DE-588)4037278-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Rolstad°as, Asbjørn</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006794180&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-006794180</subfield></datafield></record></collection> |
| genre | (DE-588)4143413-4 Aufsatzsammlung gnd-content (DE-588)1071861417 Konferenzschrift 1994 Trondheim gnd-content |
| genre_facet | Aufsatzsammlung Konferenzschrift 1994 Trondheim |
| id | DE-604.BV010222895 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:48:45Z |
| institution | BVB |
| isbn | 0412626802 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006794180 |
| oclc_num | 32509827 |
| open_access_boolean | |
| owner | DE-355 DE-BY-UBR DE-N2 DE-739 DE-473 DE-BY-UBG DE-91G DE-BY-TUM DE-83 DE-188 |
| owner_facet | DE-355 DE-BY-UBR DE-N2 DE-739 DE-473 DE-BY-UBG DE-91G DE-BY-TUM DE-83 DE-188 |
| physical | X, 396 S. graph. Darst. |
| publishDate | 1995 |
| publishDateSearch | 1995 |
| publishDateSort | 1995 |
| publisher | Chapman & Hall |
| record_format | marc |
| spelling | Benchmarking theory and practice ed. by Asbjørn Rolstadås 1. ed. London u.a. Chapman & Hall 1995 X, 396 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Benchmarking gtt Normalización (Administración) Benchmarking (Management) Congresses Benchmarking (DE-588)4329573-3 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content (DE-588)1071861417 Konferenzschrift 1994 Trondheim gnd-content Benchmarking (DE-588)4329573-3 s DE-604 Management (DE-588)4037278-9 s Rolstad°as, Asbjørn Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006794180&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Benchmarking theory and practice Benchmarking gtt Normalización (Administración) Benchmarking (Management) Congresses Benchmarking (DE-588)4329573-3 gnd Management (DE-588)4037278-9 gnd |
| subject_GND | (DE-588)4329573-3 (DE-588)4037278-9 (DE-588)4143413-4 (DE-588)1071861417 |
| title | Benchmarking theory and practice |
| title_auth | Benchmarking theory and practice |
| title_exact_search | Benchmarking theory and practice |
| title_full | Benchmarking theory and practice ed. by Asbjørn Rolstadås |
| title_fullStr | Benchmarking theory and practice ed. by Asbjørn Rolstadås |
| title_full_unstemmed | Benchmarking theory and practice ed. by Asbjørn Rolstadås |
| title_short | Benchmarking |
| title_sort | benchmarking theory and practice |
| title_sub | theory and practice |
| topic | Benchmarking gtt Normalización (Administración) Benchmarking (Management) Congresses Benchmarking (DE-588)4329573-3 gnd Management (DE-588)4037278-9 gnd |
| topic_facet | Benchmarking Normalización (Administración) Benchmarking (Management) Congresses Management Aufsatzsammlung Konferenzschrift 1994 Trondheim |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006794180&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT rolstadasasbjørn benchmarkingtheoryandpractice |