APA-Zitierstil (7. Ausg.)

Payne, A. (1994). The essence of services marketing. Prentice Hall.

Chicago-Zitierstil (17. Ausg.)

Payne, Adrian. The Essence of Services Marketing. New York, NY u.a: Prentice Hall, 1994.

MLA-Zitierstil (9. Ausg.)

Payne, Adrian. The Essence of Services Marketing. Prentice Hall, 1994.