APA (7th ed.) Citation

(1991). Blueprints for service quality: The federal express approach (1. print.). AMA Membership Publ. Division.

Chicago Style (17th ed.) Citation

Blueprints for Service Quality: The Federal Express Approach. 1. print. New York: AMA Membership Publ. Division, 1991.

MLA (9th ed.) Citation

Blueprints for Service Quality: The Federal Express Approach. 1. print. AMA Membership Publ. Division, 1991.