Best practices in reengineering: what works and what doesn't in the reengineering process
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York u.a.
McGraw-Hill
1995
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| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XII, 235 S. graph. Darst. |
| ISBN: | 007011224X |
Staff View
MARC
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| 100 | 1 | |a Carr, David K. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Best practices in reengineering |b what works and what doesn't in the reengineering process |c David K. Carr ; Henry J. Johansson |
| 264 | 1 | |a New York u.a. |b McGraw-Hill |c 1995 | |
| 300 | |a XII, 235 S. |b graph. Darst. | ||
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| 650 | 4 | |a Changement organisationnel | |
| 650 | 4 | |a Entreprises - Redressement | |
| 650 | 4 | |a Réingénierie organisationnelle | |
| 650 | 4 | |a Succès dans les affaires | |
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Record in the Search Index
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| adam_text | CONTENTS
Preface xt
Chapter One. Best Practices in Business Process
Reengineering 1
The Origins of BPR and the Oncoming Backlash 4
BPR s History, What It Is, and What It Isn t 5
Will the Real BPR Please Stand Up? 7
y Process Focus 9
Radical Change 11
Dramatic Improvement 12
J. Why BPR? 13
The Need for a New Organization 16
High Leverage and High Risk 17
How Our Study Fits with Others 19
A Study of Success 21
X Best Practice: link Goals to Corporate Strategy 23
The Other Best Practices 24
vii
Chapter Two. The Human Factor: BPR as a Change
Management Effort 31
A Model for Change 36
Best Practice 1: Recognize and Articulate an Extremely
Compelling Need to Change 38
A Success Story 40
Finding a Compelling Need 42
Best Practice 2: Start with and Maintain Executive Level
Support 44
Leaders: Born or Made? 47
Best Practice 3: Understand the Organization s Readiness
to Change 48
Best Practice 4: Communicate Effectively to Create
Buy in. Then Communicate More 50
What s in It for Me? 52
Communication from the Top 53
Prospective Best Practice: Instill in the Organization
a Readiness and Commitment to Sustained
Change 64
Prospective Best Practice: Stay Actively
Involved 65
Chapter Three. Organizing for Successful BPR 67
Best Practice 5: Create Top Notch Teams 73
A Team Is More Than a Group 76
Time 78
Team Development Stages 80
Chartering the Team 82
Project Management 82
Best Practice 6: Use a Structured Framework 85
Best Practice 7: Use Consultants Effectively 88
Prospective Best Practice: Pay Attention to What Has
Worked 90
ii Contents
Chapter Four. Finding the Right Process 99
Best Practice 8: Link Goals to Corporate Strategy 103
V Creating a Context for Strategy 105
) Mapping the Core Business Processes 110
^Best Practice 9: Listen to the Voice of the
Customer 115
V Best Practice 10: Select the Right Processes for
Reengineering 120
Best Practice 11: Maintain Focus: Don t Try to Reengineer
Too Many Processes 124
X Prospective Best Practice: Create an Explicit Vision of Each
Process to Be Reengineered 126
Chapter Five. Doing the Right Process Right 129
Refocus Communication and Vision 132
Best Practice 12: Maintain Teams as the Key Vehicle for
Change 133
Team Building and Team Training 135
X Best Practice 13: Quickly Come to an As Is Understanding
of the Processes to Be Reengineered 137
The Importance of Internal Controls 141
X Best Practice 14: Choose and Use the Right Metrics 142
X Prospective Best Practice: Create an Environment
Conducive to Creativity and Innovation 147
Prospective Best Practice: Take Advantage of Modeling and
Simulation Tools 150
Chapter Six. Making RPR Stick 155
Best Practice 15: Understand the Risks and Develop
Contingency Plans 160
Best Practice 16: Have Plans for Continuous
Improvement 165
Contents ix
Continuous Improvement After a Breakthrough
166
i ^ ) Prospective Best Practice: Align the Infrastructure 170
y .Prospective Best Practice: Position IT as an Enabler,
Even if the Extent of the IT Change Necessary
Is Great 174
Chapter Seven. Deming Was Right 181
Appendix A. Best Practices 207
Appendix B. Study Participants 211
Appendix C. BPR Contact Data Sheet 215
Index 231
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| id | DE-604.BV010193457 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:48:12Z |
| institution | BVB |
| isbn | 007011224X |
| language | English |
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| physical | XII, 235 S. graph. Darst. |
| publishDate | 1995 |
| publishDateSearch | 1995 |
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| spelling | Carr, David K. Verfasser aut Best practices in reengineering what works and what doesn't in the reengineering process David K. Carr ; Henry J. Johansson New York u.a. McGraw-Hill 1995 XII, 235 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Changement organisationnel Entreprises - Redressement Réingénierie organisationnelle Succès dans les affaires Methode (DE-588)4038971-6 gnd rswk-swf Restrukturierung (DE-588)4335640-0 gnd rswk-swf Restrukturierung (DE-588)4335640-0 s Methode (DE-588)4038971-6 s DE-604 Johansson, Henry J. Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006773371&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Carr, David K. Johansson, Henry J. Best practices in reengineering what works and what doesn't in the reengineering process Changement organisationnel Entreprises - Redressement Réingénierie organisationnelle Succès dans les affaires Methode (DE-588)4038971-6 gnd Restrukturierung (DE-588)4335640-0 gnd |
| subject_GND | (DE-588)4038971-6 (DE-588)4335640-0 |
| title | Best practices in reengineering what works and what doesn't in the reengineering process |
| title_auth | Best practices in reengineering what works and what doesn't in the reengineering process |
| title_exact_search | Best practices in reengineering what works and what doesn't in the reengineering process |
| title_full | Best practices in reengineering what works and what doesn't in the reengineering process David K. Carr ; Henry J. Johansson |
| title_fullStr | Best practices in reengineering what works and what doesn't in the reengineering process David K. Carr ; Henry J. Johansson |
| title_full_unstemmed | Best practices in reengineering what works and what doesn't in the reengineering process David K. Carr ; Henry J. Johansson |
| title_short | Best practices in reengineering |
| title_sort | best practices in reengineering what works and what doesn t in the reengineering process |
| title_sub | what works and what doesn't in the reengineering process |
| topic | Changement organisationnel Entreprises - Redressement Réingénierie organisationnelle Succès dans les affaires Methode (DE-588)4038971-6 gnd Restrukturierung (DE-588)4335640-0 gnd |
| topic_facet | Changement organisationnel Entreprises - Redressement Réingénierie organisationnelle Succès dans les affaires Methode Restrukturierung |
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