Achieving BS EN ISO 9000:
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London
Kogan Page
1995
|
| Edition: | 1. publ. |
| Series: | The Sunday Times business skills series
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | 192 S. graph. Darst. |
| ISBN: | 0749414405 |
Staff View
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV010182303 | ||
| 003 | DE-604 | ||
| 005 | 20120102 | ||
| 007 | t | ||
| 008 | 950516s1995 d||| |||| 00||| eng d | ||
| 020 | |a 0749414405 |9 0-7494-1440-5 | ||
| 035 | |a (OCoLC)34078990 | ||
| 035 | |a (DE-599)BVBBV010182303 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-473 | ||
| 082 | 0 | |a 658.562 |2 20 | |
| 084 | |a QP 321 |0 (DE-625)141854: |2 rvk | ||
| 100 | 1 | |a Jackson, Peter |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Achieving BS EN ISO 9000 |c Peter Jackson and David Ashton |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a London |b Kogan Page |c 1995 | |
| 300 | |a 192 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a The Sunday Times business skills series | |
| 630 | 0 | 7 | |a DIN ISO 9000 |0 (DE-588)4357296-0 |2 gnd |9 rswk-swf |
| 650 | 7 | |a ISO-normen |2 gtt | |
| 650 | 4 | |a ISO 9000 Series Standards | |
| 689 | 0 | 0 | |a DIN ISO 9000 |0 (DE-588)4357296-0 |D u |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Ashton, David |e Verfasser |4 aut | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006764169&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-006764169 | ||
Record in the Search Index
| _version_ | 1804124582059180032 |
|---|---|
| adam_text | Contents
Preface 9
1 Introduction 11
2 What is ISO 9000? 15
Quality Meeting Requirements 15
Meeting All Requirements 16
Delighting Customers 19
Getting and Keeping Quality 19
Quality Assurance 22
Quality Systems 23
The Origins of ISO 9000 24
The Appücation of ISO 9000 to all Businesses 25
Two Misconceptions 26
Assessment 27
Gaining ISO 9000 and Commitment to Quality 28
3 Is ISO 9000 Worth Having? 31
Customer Demand 31
Marketing Benefits 33
Efficiency Through ISO 9000 35
The Management of Change 39
Human Issues 40
The Disadvantages 42
4 The Requirements of ISO 9000 47
The ISO 9000 Series of Publications 47
ISO 9000 Models 49
Applying an ISO 9000 Model 51
Aids to Interpreting ISO 9000 55
5
5 Operating Process Requirements 57
Contract Review (4.3) 57
Design Control (4.4) 60
Process Control (4.9) 64
Inspection and Testing (4.10) 66
Inspection and Test Status (4.12) 68
Control of Nonconforming Product (4.13) 68
Control of Customer supplied Products (4.7) 69
Handling, Storage, Packaging, Preservation 70
and Delivery (4.15)
Servicing (4.19) 71
6 Support Activity Requirements 73
Purchasing (4.6) 73
Control of Inspection, Measuring and Test 77
Equipment (4.11)
Training (4.18) 79
Product Identification and Traceability (4.8) 80
Control of Quality Records (4.16) 81
Statistical Techniques (4.20) 82
7 Quality System Control Requirements 85
Management Responsibility (4.1) 85
Quality System (4.2) 88
Document and Data Control (4.5) 89
Corrective and Preventive Action (4.14) 91
Internal Quality Audits (4.17) 92
The Quality Triangle 93
8 Documented Quality Systems 95
Quality Systems are Unique 95
The Parts of a System 96
Document Control 97
Quality Policy 98
Quality Manual 99
Example of Quality Manual Structure 100
Procedures q
Four Principles of Effective Procedures 102
6
Quality Plans and Works Instructions 106
Quality Records 108
Ways of Keeping Forms in Check 110
Notes on the Format of the Specimen Procedure 117
9 Developing a System 119
Project Planning and Management 119
Consultants and Other Sources of Expertise 123
Process Analysis 126
Review 129
Developing and Drafting Procedures 131
Other Documentation 136
10 Implementation 137
Documentation and Other Resources 137
Training for the Quality System 138
Start up 140
Auditing 141
Four Methods of Testing Procedure Implementation 144
Corrective Action 147
Management Review 150
11 Assessment 159
Selecting Assessors 159
Preparing for Assessment 161
The Assessment Process 163
Surveillance Visits and Re assessment 165
Marketing ISO 9000 166
12 Beyond ISO 9000 169
The Stages of Quality Management 169
Getting Closer to Customers 172
Working with Suppliers 174
Developing People 175
Working with Numbers 176
Remaking the Omelette 183
You do Not Have to Do This 184
Bibliography 185
Index 187
7
|
| any_adam_object | 1 |
| author | Jackson, Peter Ashton, David |
| author_facet | Jackson, Peter Ashton, David |
| author_role | aut aut |
| author_sort | Jackson, Peter |
| author_variant | p j pj d a da |
| building | Verbundindex |
| bvnumber | BV010182303 |
| classification_rvk | QP 321 |
| ctrlnum | (OCoLC)34078990 (DE-599)BVBBV010182303 |
| dewey-full | 658.562 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.562 |
| dewey-search | 658.562 |
| dewey-sort | 3658.562 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1. publ. |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01360nam a2200385 c 4500</leader><controlfield tag="001">BV010182303</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20120102 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">950516s1995 d||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0749414405</subfield><subfield code="9">0-7494-1440-5</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)34078990</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV010182303</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-473</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.562</subfield><subfield code="2">20</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 321</subfield><subfield code="0">(DE-625)141854:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Jackson, Peter</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Achieving BS EN ISO 9000</subfield><subfield code="c">Peter Jackson and David Ashton</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">1. publ.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">London</subfield><subfield code="b">Kogan Page</subfield><subfield code="c">1995</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">192 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">The Sunday Times business skills series</subfield></datafield><datafield tag="630" ind1="0" ind2="7"><subfield code="a">DIN ISO 9000</subfield><subfield code="0">(DE-588)4357296-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">ISO-normen</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">ISO 9000 Series Standards</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">DIN ISO 9000</subfield><subfield code="0">(DE-588)4357296-0</subfield><subfield code="D">u</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Ashton, David</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006764169&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-006764169</subfield></datafield></record></collection> |
| id | DE-604.BV010182303 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:47:57Z |
| institution | BVB |
| isbn | 0749414405 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006764169 |
| oclc_num | 34078990 |
| open_access_boolean | |
| owner | DE-473 DE-BY-UBG |
| owner_facet | DE-473 DE-BY-UBG |
| physical | 192 S. graph. Darst. |
| publishDate | 1995 |
| publishDateSearch | 1995 |
| publishDateSort | 1995 |
| publisher | Kogan Page |
| record_format | marc |
| series2 | The Sunday Times business skills series |
| spelling | Jackson, Peter Verfasser aut Achieving BS EN ISO 9000 Peter Jackson and David Ashton 1. publ. London Kogan Page 1995 192 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier The Sunday Times business skills series DIN ISO 9000 (DE-588)4357296-0 gnd rswk-swf ISO-normen gtt ISO 9000 Series Standards DIN ISO 9000 (DE-588)4357296-0 u DE-604 Ashton, David Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006764169&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Jackson, Peter Ashton, David Achieving BS EN ISO 9000 DIN ISO 9000 (DE-588)4357296-0 gnd ISO-normen gtt ISO 9000 Series Standards |
| subject_GND | (DE-588)4357296-0 |
| title | Achieving BS EN ISO 9000 |
| title_auth | Achieving BS EN ISO 9000 |
| title_exact_search | Achieving BS EN ISO 9000 |
| title_full | Achieving BS EN ISO 9000 Peter Jackson and David Ashton |
| title_fullStr | Achieving BS EN ISO 9000 Peter Jackson and David Ashton |
| title_full_unstemmed | Achieving BS EN ISO 9000 Peter Jackson and David Ashton |
| title_short | Achieving BS EN ISO 9000 |
| title_sort | achieving bs en iso 9000 |
| topic | DIN ISO 9000 (DE-588)4357296-0 gnd ISO-normen gtt ISO 9000 Series Standards |
| topic_facet | DIN ISO 9000 ISO-normen ISO 9000 Series Standards |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006764169&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT jacksonpeter achievingbseniso9000 AT ashtondavid achievingbseniso9000 |