APA (7th ed.) Citation

(1994). The future of services management (1. publ.). Kogan Page.

Chicago Style (17th ed.) Citation

The Future of Services Management. 1. publ. London: Kogan Page, 1994.

MLA (9th ed.) Citation

The Future of Services Management. 1. publ. Kogan Page, 1994.

Warning: These citations may not always be 100% accurate.