Total competitiveness: the 7 key questions for re-engineering - where you are, where you want to be and how to get there
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London u.a.
McGraw-Hill
1995
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| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | X, 252 S. graph. Darst. |
| ISBN: | 0077079922 |
Internformat
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| 245 | 1 | 0 | |a Total competitiveness |b the 7 key questions for re-engineering - where you are, where you want to be and how to get there |c Maurice Hardaker |
| 264 | 1 | |a London u.a. |b McGraw-Hill |c 1995 | |
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| 650 | 4 | |a Success in business | |
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Datensatz im Suchindex
| _version_ | 1804124562208587776 |
|---|---|
| adam_text | Contents
Preface ix
Part 1 INTRODUCTION 1
1 Total Competitiveness and business
re engineering 3
Two definitions 4
Customers and consumers 7
Product price performance 8
How to lose customers 9
Customer visible process excellence 11
Invisible process excellence 12
Measuring Total Competitiveness 14
Trapped by switching costs 18
2 Total Effectiveness 20
Part 2 FINDING THE OPPORTUNITIES FOR
COMPETITIVENESS 25
3 Seven questions that need answers 27
Seven timeless questions 28
4 The members of the study team 33
How to fail 35
Part 3 ANSWERING THE SEVEN KEY
QUESTIONS 37
5 The future desired state of the enterprise 39
The desired state, not the means 41
Creating the future desired state 43
v
Contents
6 The Critical Success Factors 49
Use strong language 50
Make them strategic 52
Make them enterprise specific 53
Make them pure 55
7 Finding the most critical business processes 61
Business processes, not functions 62
Executive process ownership — a necessary
condition 66
Define processes clearly 68
The Critical Success Factor process matrix 77
The most critical business processes 81
Competitive adaptability 91
8 The future desired state of the most critical
business processes 94
Back to the enterprises s future desired state 95
9 The essential inputs for each process 108
10 The suppliers of essential process inputs 113
11 The internal supplier to process to customer
matrix 120
Cinderella business processes 126
The process to process model 128
12 The internal structure of the most critical
processes 131
How many locations? 132
How much coordination between locations? 133
Part 4 SELECTING THE OPPORTUNITIES
FOR COMPETITIVENESS 137
Introduction 138
13 Big bang, or softly, softly? 140
The big bang approach 140
The softly, softly approach — one process 144
The softly, softly approach — linked processes 147
vi
Contents
14 Quantum changes 152
Combining business processes 152
Dispensing with business processes 154
Optimizing the enterprise 158
Restructuring the processes 165
15 Extending the enterprise 172
Opportunities with suppliers 172
Opportunities with customers 175
Opportunities with alliance partners 177
16 The continuum of opportunities 182
Re engineering projects 183
Pilot projects 184
Fast pay off projects 186
Do differently projects 188
Thinking about projects 189
Part 5 EXPLOITING THE OPPORTUNITIES
FOR COMPETITIVENESS 191
Introduction 192
17 Information technology 194
18 Issues concerning organizations 205
The changing structures of organizations 205
The role of information technology 208
The horizontal enterprise 211
19 Measuring critical business processes 214
Some questions for the owners of processes 217
Statistical quality control 219
20 The endless journey towards Total
Competitiveness 222
Appendix: A cross referenced list of business processes 228
Index 249
vii
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| indexdate | 2024-07-09T17:47:38Z |
| institution | BVB |
| isbn | 0077079922 |
| language | English |
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| spelling | Hardaker, Maurice Verfasser aut Total competitiveness the 7 key questions for re-engineering - where you are, where you want to be and how to get there Maurice Hardaker London u.a. McGraw-Hill 1995 X, 252 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Competition Industrial management Reengineering (Management) Success in business Reorganisation (DE-588)4115744-8 gnd rswk-swf Reorganisation (DE-588)4115744-8 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006751886&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Hardaker, Maurice Total competitiveness the 7 key questions for re-engineering - where you are, where you want to be and how to get there Competition Industrial management Reengineering (Management) Success in business Reorganisation (DE-588)4115744-8 gnd |
| subject_GND | (DE-588)4115744-8 |
| title | Total competitiveness the 7 key questions for re-engineering - where you are, where you want to be and how to get there |
| title_auth | Total competitiveness the 7 key questions for re-engineering - where you are, where you want to be and how to get there |
| title_exact_search | Total competitiveness the 7 key questions for re-engineering - where you are, where you want to be and how to get there |
| title_full | Total competitiveness the 7 key questions for re-engineering - where you are, where you want to be and how to get there Maurice Hardaker |
| title_fullStr | Total competitiveness the 7 key questions for re-engineering - where you are, where you want to be and how to get there Maurice Hardaker |
| title_full_unstemmed | Total competitiveness the 7 key questions for re-engineering - where you are, where you want to be and how to get there Maurice Hardaker |
| title_short | Total competitiveness |
| title_sort | total competitiveness the 7 key questions for re engineering where you are where you want to be and how to get there |
| title_sub | the 7 key questions for re-engineering - where you are, where you want to be and how to get there |
| topic | Competition Industrial management Reengineering (Management) Success in business Reorganisation (DE-588)4115744-8 gnd |
| topic_facet | Competition Industrial management Reengineering (Management) Success in business Reorganisation |
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