Managing to keep the customer: how to achieve and maintain superior customer service throughout the organization
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
San Francisco u.a.
Jossey-Bass
1987
|
| Ausgabe: | 1. ed., 3. printing |
| Schriftenreihe: | The Jossey-Bass management series
|
| Schlagworte: | |
| Beschreibung: | XVI, 163 S. |
| ISBN: | 1555420273 |
Internformat
MARC
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| 003 | DE-604 | ||
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| 041 | 0 | |a eng | |
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| 100 | 1 | |a Desatnick, Robert L. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Managing to keep the customer |b how to achieve and maintain superior customer service throughout the organization |c Robert L. Desatnick |
| 250 | |a 1. ed., 3. printing | ||
| 264 | 1 | |a San Francisco u.a. |b Jossey-Bass |c 1987 | |
| 300 | |a XVI, 163 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a The Jossey-Bass management series | |
| 650 | 4 | |a Customer relations | |
| 650 | 4 | |a Customer services | |
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| 650 | 0 | 7 | |a Marketingstrategie |0 (DE-588)4120697-6 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
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Datensatz im Suchindex
| _version_ | 1804124510537908224 |
|---|---|
| any_adam_object | |
| author | Desatnick, Robert L. |
| author_facet | Desatnick, Robert L. |
| author_role | aut |
| author_sort | Desatnick, Robert L. |
| author_variant | r l d rl rld |
| building | Verbundindex |
| bvnumber | BV010117854 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)14412375 (DE-599)BVBBV010117854 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1. ed., 3. printing |
| format | Book |
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| id | DE-604.BV010117854 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T17:46:49Z |
| institution | BVB |
| isbn | 1555420273 |
| language | English |
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| physical | XVI, 163 S. |
| publishDate | 1987 |
| publishDateSearch | 1987 |
| publishDateSort | 1987 |
| publisher | Jossey-Bass |
| record_format | marc |
| series2 | The Jossey-Bass management series |
| spelling | Desatnick, Robert L. Verfasser aut Managing to keep the customer how to achieve and maintain superior customer service throughout the organization Robert L. Desatnick 1. ed., 3. printing San Francisco u.a. Jossey-Bass 1987 XVI, 163 S. txt rdacontent n rdamedia nc rdacarrier The Jossey-Bass management series Customer relations Customer services Kundendienst (DE-588)4135134-4 gnd rswk-swf Marketingstrategie (DE-588)4120697-6 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf 1\p (DE-588)4522595-3 Fallstudiensammlung gnd-content Kundenmanagement (DE-588)4236865-0 s DE-604 Marketingstrategie (DE-588)4120697-6 s 2\p DE-604 Kundendienst (DE-588)4135134-4 s 3\p DE-604 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 3\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Desatnick, Robert L. Managing to keep the customer how to achieve and maintain superior customer service throughout the organization Customer relations Customer services Kundendienst (DE-588)4135134-4 gnd Marketingstrategie (DE-588)4120697-6 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| subject_GND | (DE-588)4135134-4 (DE-588)4120697-6 (DE-588)4236865-0 (DE-588)4522595-3 |
| title | Managing to keep the customer how to achieve and maintain superior customer service throughout the organization |
| title_auth | Managing to keep the customer how to achieve and maintain superior customer service throughout the organization |
| title_exact_search | Managing to keep the customer how to achieve and maintain superior customer service throughout the organization |
| title_full | Managing to keep the customer how to achieve and maintain superior customer service throughout the organization Robert L. Desatnick |
| title_fullStr | Managing to keep the customer how to achieve and maintain superior customer service throughout the organization Robert L. Desatnick |
| title_full_unstemmed | Managing to keep the customer how to achieve and maintain superior customer service throughout the organization Robert L. Desatnick |
| title_short | Managing to keep the customer |
| title_sort | managing to keep the customer how to achieve and maintain superior customer service throughout the organization |
| title_sub | how to achieve and maintain superior customer service throughout the organization |
| topic | Customer relations Customer services Kundendienst (DE-588)4135134-4 gnd Marketingstrategie (DE-588)4120697-6 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| topic_facet | Customer relations Customer services Kundendienst Marketingstrategie Kundenmanagement Fallstudiensammlung |
| work_keys_str_mv | AT desatnickrobertl managingtokeepthecustomerhowtoachieveandmaintainsuperiorcustomerservicethroughouttheorganization |