Weiss, D. H. (1993). Conflict resolution: [effective techniques for constructive confrontation, communication, and action planning ; how to mediate between warring factions ; how to keep ordinary disagreements from erupting into conflict]. AMACOM.
Chicago-Zitierstil (17. Ausg.)Weiss, Donald H. Conflict Resolution: [effective Techniques for Constructive Confrontation, Communication, and Action Planning ; How to Mediate Between Warring Factions ; How to Keep Ordinary Disagreements from Erupting into Conflict]. New York u.a: AMACOM, 1993.
MLA-Zitierstil (9. Ausg.)Weiss, Donald H. Conflict Resolution: [effective Techniques for Constructive Confrontation, Communication, and Action Planning ; How to Mediate Between Warring Factions ; How to Keep Ordinary Disagreements from Erupting into Conflict]. AMACOM, 1993.