Analyzing outsourcing: reengineering information and communication systems
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York [u.a.]
McGraw-Hill
1995
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| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XIII, 304 S. graph. Darst. |
| ISBN: | 0070425930 |
Staff View
MARC
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| 245 | 1 | 0 | |a Analyzing outsourcing |b reengineering information and communication systems |c Daniel Minoli |
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Record in the Search Index
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|---|---|
| adam_text | ~ Contents
Foreword ix
Preface xi
Chapter 1. What Outsourcing Is and Why It Is Important 1
1.1 Introduction
1.2 ScopeofText
1 3 Focus on Core Business: Let Others Do Less Creative Tasks 8
1.3.1 The IS Trends ofthe 1990s ™
1.3.2 Some Outsourcing Principles
1.4 Outsourcing Market
1.5 Treatment Approach
References
Chapter 2. Background: Typical Computing Environments
Now in Place
2.1 Client Server Systems: Practical Definition 29
2.1.1 Key Client Server Concepts «
2.1.2 Other Related Concepts «
2 1 3 What Are Not Considered Client Server Systems 41
214 Why Client Server Applications Are Being Deployed 43
2!i .5 Making the Transition to Client Server Computing 52
2.2 Using SQL ^
2.3 Distributed Computing Environment
2.4 The Client Server Market 56
2.5 Communication Systems in Place »8
2.5.1 Local Connectivity =»
2.5.2 Wide Area Connectivity J
References
Chapter 3. Financial Techniques 85
3.1 Financial Terminology jj?
3.1.1 System Life Cycle «»
3.1.2 Capital Assets Bb
V
vi Contents
3.1.3 Capital Budget 87
3.1.4 Expense Budget 87
3.1.5 Depreciation 87
3.1.6 CashFlow 87
3.1.7 Amortization 87
3.1.8 Cost of Capital 88
3.1.9 Principal 88
3.1.10 Interest 88
3.1.11 PresentValue 89
3.1.12 FutureValue 89
3.1.13 Leases 90
3.1.14 SalvageValue 90
3.1.15 Payback Period 90
3.1.16 Breakeven Point 90
3.1.17 Capital Gains (Losses) 90
3.2 Decision Models 90
3.2.1 Net Present Value Method 90
3.2.2 Internal Rate of Return Method 91
3.2.3 Payback Period Method 92
3.2.4 Accounting Rate of Return Method 92
3.3 Examples 92
3.4 Analytical Machinery 94
3.4.1 Cash Flows, Single Payments 94
3.4.2 Cash Flows, Annuity (Several Equal Payments) 97
3.4.3 Cash Flows, Variable Quantities 99
3.4.4 Cash Flows in an Outsourcing Case 100
3.4.5 Computing Net Cash Flows for Capital Budgeting 101
3.5 Other Relevant Concepts 102
References 104
Chapter 4. Outsourcing Principles: An Analytical Perspective 105
4.1 Overview 107
4.2 Generic Modeling 110
4.3 A Factor Analysis of Outsourcing 118
4.4 A Success Factors Model for Outsourcing Assistance 123
4.5 Contracting Modeling for Outsourcing 128
4.5.1 Contract Theories, IS Context 129
4.5.2 Model 130
4.5.3 Conclusion of the Contract Modeling Analysis 140
References 140
Chapter 5. Outsourcing of Data Processing Functions 143
5.1 Overview 144
5.2 Reasons to Outsource 146
5.2.1 Potential Advantages 147
5.2.2 Potential Disadvantages 155
5.2.3 Outsourcing in the Banking Industry 163
5.2.4 Is Client Server Computing Affecting Outsourcing? 164
5.2.5 Outsourcing Midrange Systems 166
5.3 The Outsourcing Decision Process 166
5.3.1 Step 1: Development of PMO 168
Contents vii
5.3.2 Step 2: Setting Strategie Directions 168
5.3.3 Step 3: Evaluating Alternatives 171
5.4 Selecting an Outsourcer 172
5.5 Managing the Outsourcers 176
5.6 Transformational Outsourcing/Strategic Planning 178
5.7 Outsourcing Vendors 179
5.8 Dealing with Outsourcing Vendors 180
5.9 Some Specific Examples of Outsourcing 182
5.9.1 U.S. Examples 182
5.9.2 Canadian Examples 183
5.9.3 British Examples 184
References 184
Chapter 6. Outsourcing of Telecommunication and LAN Functions 187
6.1 Overview 187
6.2 Telecommunication Outsourcing: Benefits and Risks 190
6.2.1 Outsourcing Approaches 191
6.2.2 Cost Savings in Communication Outsourcing 199
6.2.3 Some Disadvantages of Communication Outsourcing 203
6.3 Decision Making Approach 206
6.4 Maintenance Contracts 214
6.5 Outsourcing Network Management 214
6.6 Communication Outsourcing Vendors 216
6.7 Communication Outsourcing in Europe 218
6.8 Outsourcing of Global Telecommunications 220
6.9 Tariff12 223
6.9.1 Introduction 225
6.9.2 Options 227
6.10 Example of an Outsourcing Contract for Communication Services 230
6.11 Outsourcing of LAN Functions 232
6.11.1 Outsourcing of LAN Backup 232
6.11.2 LAN Management 235
References 237
Chapter 7. Outsourcing of Other Corporate Functions
and Related Issues 239
7.1 Software Development Outsourcing 239
7.1.1 Overview 239
7.1.2 International Information Processing 242
7.2 Document Imaging Outsourcing 244
7.3 Technical Support/Help Desk 245
7.4 Disaster Recovery 246
7.5 Writing the Right Contract 249
7.6 Some Human Factors 251
References 256
Chapter 8. Transformational Outsourcing 257
8.1 Introduction 257
viii Contents
8.1.1 Transformational Outsourcing Overview 257
8.1.2 Benefits 260
8.2 The Business Needs 261
8.2.1 Driving Factors 261
8.2.2 Downsizing Challenges 262
8.2.3 Client Server Implementation Issues 267
8.3 Transformational Outsourcing Components 269
8.3.1 Overview 269
8.3.2 The Super Help Desk 269
8.3.3 Networked Systems Management 271
8.3.4 Telecommunication Services 274
8.3.5 Mainframe Processing Services 278
8.3.6 Transformational Services 280
8.3.7 Application Systems Management 284
8.3.8 Transformational Outsourcing Service Pricing 287
8.4 Selecting a Transformational Outsourcing Supplier 288
8.5 Transformational Outsourcing Case Studies 289
8.5.1 Canada Post Corporation 289
8.5.2 Amoco Canada 292
8.5.3 Central Guarantee Trust 294
8.5.4 Nova Scotia Government 296
8.6 Conclusion 297
Index 299
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| indexdate | 2024-07-09T17:45:09Z |
| institution | BVB |
| isbn | 0070425930 |
| language | English |
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| spelling | Minoli, Daniel Verfasser aut Analyzing outsourcing reengineering information and communication systems Daniel Minoli New York [u.a.] McGraw-Hill 1995 XIII, 304 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Service-Rechenzentrum (DE-588)4510179-6 gnd rswk-swf Service-Rechenzentrum (DE-588)4510179-6 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006647621&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Minoli, Daniel Analyzing outsourcing reengineering information and communication systems Service-Rechenzentrum (DE-588)4510179-6 gnd |
| subject_GND | (DE-588)4510179-6 |
| title | Analyzing outsourcing reengineering information and communication systems |
| title_auth | Analyzing outsourcing reengineering information and communication systems |
| title_exact_search | Analyzing outsourcing reengineering information and communication systems |
| title_full | Analyzing outsourcing reengineering information and communication systems Daniel Minoli |
| title_fullStr | Analyzing outsourcing reengineering information and communication systems Daniel Minoli |
| title_full_unstemmed | Analyzing outsourcing reengineering information and communication systems Daniel Minoli |
| title_short | Analyzing outsourcing |
| title_sort | analyzing outsourcing reengineering information and communication systems |
| title_sub | reengineering information and communication systems |
| topic | Service-Rechenzentrum (DE-588)4510179-6 gnd |
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