Extraordinary guarantees: a new way to build quality throughout your company & ensure satisfaction for your customers
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York u.a.
Amacom
1993
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | VIII, 184 S. Ill. |
| ISBN: | 0814450644 |
Internformat
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| 336 | |b txt |2 rdacontent | ||
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| 650 | 4 | |a Consumer satisfaction |z United States | |
| 650 | 4 | |a Quality of products |z United States | |
| 650 | 4 | |a Warranty |z United States | |
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Datensatz im Suchindex
| _version_ | 1804124397136510976 |
|---|---|
| adam_text | Contents
Acknowledgments v
1 The Organizational Vacuum 1
2 The History of Guarantees 5
3 Why Offer an Extraordinary Guarantee? 15
4 Types of Extraordinary Guarantees 40
5 Designing the Guarantee 60
6 Getting a Jump on Quality 85
7 Internal Guarantees 102
8 Rolling Out the Guarantee 117
9 Getting the Most Out of the Guarantee 151
10 Legal and Ethical Issues 166
11 Cheating 174
Index 181
|
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| author | Hart, Christopher W. L. |
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| author_sort | Hart, Christopher W. L. |
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| callnumber-sort | HF 45415.157 |
| callnumber-subject | HF - Commerce |
| ctrlnum | (OCoLC)27381555 (DE-599)BVBBV010018794 |
| dewey-full | 658.5/62 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.5/62 |
| dewey-search | 658.5/62 |
| dewey-sort | 3658.5 262 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV010018794 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:45:01Z |
| institution | BVB |
| isbn | 0814450644 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006641862 |
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| physical | VIII, 184 S. Ill. |
| publishDate | 1993 |
| publishDateSearch | 1993 |
| publishDateSort | 1993 |
| publisher | Amacom |
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| spelling | Hart, Christopher W. L. Verfasser aut Extraordinary guarantees a new way to build quality throughout your company & ensure satisfaction for your customers Christopher W. L. Hart New York u.a. Amacom 1993 VIII, 184 S. Ill. txt rdacontent n rdamedia nc rdacarrier Consumer protection United States Consumer satisfaction United States Quality of products United States Warranty United States Verbraucherschutz (DE-588)4117338-7 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf USA USA (DE-588)4078704-7 gnd rswk-swf USA (DE-588)4078704-7 g Qualitätsmanagement (DE-588)4219057-5 s Verbraucherzufriedenheit (DE-588)4129147-5 s Verbraucherschutz (DE-588)4117338-7 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006641862&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Hart, Christopher W. L. Extraordinary guarantees a new way to build quality throughout your company & ensure satisfaction for your customers Consumer protection United States Consumer satisfaction United States Quality of products United States Warranty United States Verbraucherschutz (DE-588)4117338-7 gnd Qualitätsmanagement (DE-588)4219057-5 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd |
| subject_GND | (DE-588)4117338-7 (DE-588)4219057-5 (DE-588)4129147-5 (DE-588)4078704-7 |
| title | Extraordinary guarantees a new way to build quality throughout your company & ensure satisfaction for your customers |
| title_auth | Extraordinary guarantees a new way to build quality throughout your company & ensure satisfaction for your customers |
| title_exact_search | Extraordinary guarantees a new way to build quality throughout your company & ensure satisfaction for your customers |
| title_full | Extraordinary guarantees a new way to build quality throughout your company & ensure satisfaction for your customers Christopher W. L. Hart |
| title_fullStr | Extraordinary guarantees a new way to build quality throughout your company & ensure satisfaction for your customers Christopher W. L. Hart |
| title_full_unstemmed | Extraordinary guarantees a new way to build quality throughout your company & ensure satisfaction for your customers Christopher W. L. Hart |
| title_short | Extraordinary guarantees |
| title_sort | extraordinary guarantees a new way to build quality throughout your company ensure satisfaction for your customers |
| title_sub | a new way to build quality throughout your company & ensure satisfaction for your customers |
| topic | Consumer protection United States Consumer satisfaction United States Quality of products United States Warranty United States Verbraucherschutz (DE-588)4117338-7 gnd Qualitätsmanagement (DE-588)4219057-5 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd |
| topic_facet | Consumer protection United States Consumer satisfaction United States Quality of products United States Warranty United States Verbraucherschutz Qualitätsmanagement Verbraucherzufriedenheit USA |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006641862&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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