Personnel and human resource management:
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Minneapolis, Minn.
West Publ.
1993
|
| Edition: | 5. ed. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | Getr. Zählung graph. Darst. |
| ISBN: | 0314011846 |
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| 245 | 1 | 0 | |a Personnel and human resource management |c Randall S. Schuler ; Vandra L. Huber |
| 250 | |a 5. ed. | ||
| 264 | 1 | |a Minneapolis, Minn. |b West Publ. |c 1993 | |
| 300 | |a Getr. Zählung |b graph. Darst. | ||
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Record in the Search Index
| _version_ | 1804124351677595648 |
|---|---|
| adam_text | IMAGE 1
CONTENTS
PREFACE X X I II
S E C T I ON 1
PERSONNEL AND HUMAN RESOURCE MANAGEMENT/1
CHAPTER 1 PERSONNEL AND HUMAN RESOURCE MANAGEMENT 1
PERSONNEL AND HUMAN RESOURCE MANAGEMENT 4 IMPORTANCE OF PERSONNEL AND
HUMAN RESOURCE MANAGEMENT 4 GOALS OF PERSONNEL AND HUMAN RESOURCE
MANAGEMENT 4 PRODUCTIVITY 5
QUALITY OF WORK LIFE 6 LEGAL COMPLIANCE 6 GAINING COMPETITIVE ADVANTAGE
7 WORK FORCE FLEXIBILITY 8 ROLES OF THE HUMAN RESOURCE DEPARTMENT 8
LINKING HR TO THE BUSINESS ROLE 8 ENABLER ROLE 10 MONITORING ROLE 11
INNOVATOR ROLE 12
ADAPTER ROLE 14 ROLES FOR THE HUMAN RESOURCE LEADER 14 ORGANIZING THE
HUMAN RESOURCE DEPARTMENT 16
CENTRALIZATION VS. DECENTRALIZATION 16 FOCUS ON RESEARCH: NEW ROLES AND
RESPONSIBILITIES FOR PERSONNEL AND HUMAN RESOURCE MANAGEMENT 16
WHO IS RESPONSIBLE FOR MANAGING HUMAN RESOURCES? 18 STAFFING THE H U M
AN RESOURCE DEPARTMENT 18 THE HR LEADER 21 PLUMAN RESOURCE GENERALISTS
22
HUMAN RESOURCE SPECIALISTS 23 PROFESSIONALISM IN H U M AN RESOURCE
MANAGEMENT 24 ETHICAL HR ISSUES IN ORGANIZATIONS 24 PROFESSIONAL
CERTIFICATION 25
BUDGETS OF HUMAN RESOURCE DEPARTMENTS 26 CAREERS IN HUMAN RESOURCE
MANAGEMENT 26 VLI
IMAGE 2
VIII CONTENTS
FOCUS ISSUES IN PERSONNEL AND HUMAN RESOURCE MANAGEMENT 27 LINKING WITH
THE ENVIRONMENT 27 BECOMING WORLD CLASS 27 PHRM IN THE NEWS: CAREERS IN
INTERNATIONAL HUMAN RESOURCES 28 BEING SYSTEMATIC 28 PLAN OF THIS BOOK
30
SUMMARY 30 WHERE WE ARE TODAY 33 DISCUSSION QUESTIONS 34 APPLIED
PROJECTS 34
CASE STUDY: BRINGING THE HUMAN RESOURCE DEPARTMENT TO THE BUSINESS 34
NOTES 35 END-OF-SECTION CASE STUDY: A BROADER VIEW SEIZES MORE
OPPORTUNITIES 3 7
S E C T I ON 2
SCANNING AND ANALYZING/40
CHAPTER 2 CHARACTERISTICS OF THE EXTERNAL AND INTERNAL ENVIRONMENT 42
SCANNING AND ANALYZING THE ENVIRONMENT 44 PURPOSES AND IMPORTANCE OF
SCANNING AND ANALYZING THE ENVIRONMENT 45 CHARACTERISTICS OF THE
EXTERNAL ENVIRONMENT 45 DOMESTIC AND INTERNATIONAL COMPETITION 45
PHRM IN THE NEWS: EMPOWERMENT: FACT OR FICTION? 48 WORK FORCE
CHARACTERISTICS 48 DEMOGRAPHIC CHARACTERISTICS 52 ECONOMIC AND
ORGANIZATIONAL TRENDS 62
FOCUS ON RESEARCH: THE ENVIRONMENT IS TRANSFORMING THE HUMAN RESOURCES
DEPARTMENT 60 PHRM IN THE NEWS: FLAT, LEAN, FLEXIBLE ORGANIZATION 66
ADVANCED TECHNOLOGIES, AUTOMATION, AND ROBOTS 66 CHARACTERISTICS OF THE
INTERNAL ENVIRONMENT 68
TOP MANAGEMENT S GOALS AND VALUES 68 ORGANIZATIONAL STRATEGY 69
ORGANIZATIONAL CULTURE 69 TECHNOLOGY 70 ORGANIZATIONAL STRUCTURE 71
ORGANIZATIONAL SIZE 71 FOCUS ISSUES FOR SCANNING AND ANALYZING 72
QUALITY ENHANCEMENT 72 COST REDUCTION 72
INNOVATION 73 RESPONSIVENESS TO THE ENVIRONMENT 73 INTERNATIONAL
COMPARISONS 73 WORLDWIDE POPULATION AND EDUCATIONAL ATTAINMENT 73
MEXICO 74 SUMMARY 75 WHERE WE ARE TODAY 76 DISCUSSION QUESTIONS 77
IMAGE 3
CONTENTS IX
APPLIED PROJECTS 77 CASE STUDY: MANAGING WORK FORCE DIVERSITY:
PEOPLE-RELATED BUSINESS ISSUES AT THE BARDEN CORPORATION 78 NOTES 79
CHAPTER 3 LEGAL ENVIRONMENT 82
LEGAL ENVIRONMENT 83 JOB ANALYSIS 84 RECRUITMENT 84 SELECTION 90
PHRM IN THE NEWS: THE BURDEN OF PROOF GROWS HEAVIER 92 PROVING ILLEGAL
DISCRIMINATION 94 BASES FOR DEFENDING ILLEGAL DISCRIMINATION 98
PERFORMANCE APPRAISAL 99 ESTABLISHING VALID PERFORMANCE CRITERIA AND
STANDARDS 99 USING VALID PERFORMANCE APPRAISAL FORMS 100 TOTAL
COMPENSATION 101 PERFORMANCE-BASED PAY 104 INDIRECT COMPENSATION 104
TRAINING AND DEVELOPMENT 108
ORGANIZATIONAL IMPROVEMENT 110 OCCUPATIONAL SAFETY AND HEALTH 110
EMPLOYEE RIGHTS 112 UNIONIZATION AND COLLECTIVE BARGAINING 113 FOCUS
ISSUES IN THE LEGAL ENVIRONMENT 117
BALANCE OF RIGHTS 117 FOCUS ON RESEARCH: CAN CORPORATE ILLEGALITIES BE
PREDICTED? 118 STATE EMPLOYMENT DISCRIMINATION COVERAGE 119
INTERNATIONAL ASPECTS OF THE LEGAL ENVIRONMENT 119 EQUAL EMPLOYMENT 119
TERMINATION 120 SUMMARY 120 WHERE WE ARE TODAY 121 DISCUSSION QUESTIONS
122 APPLIED PROJECTS 123
CASE STUDY: EQUAL OPPORTUNITY SELECTION 123 NOTES 124
CHAPTER 4 HUMAN RESOURCE PLANNING AND JOB ANALYSIS 127
HUMAN RESOURCE PLANNING 128 PURPOSES AND IMPORTANCE OF HUMAN RESOURCE
PLANNING 129 THE HUMAN RESOURCE PLANNING PROCESS 131 FOUR PHASES OF
HUMAN RESOURCE PLANNING 131
PHASE 1: GATHERING, ANALYZING, AND FORECASTING SUPPLY AND DEMAND DATA
131 PHASE 2: ESTABLISHING HUMAN RESOURCE OBJECTIVES AND POLICIES 139
PHASE 3: HUMAN RESOURCE PROGRAMMING 139 PHRM IN THE NEWS: THE NEW FACES
OF WALL STREET 92 140 PHASE 4: HUMAN RESOURCE PLANNING-CONTROL AND
EVALUATION 140
ROADBLOCKS TO HUMAN RESOURCE PLANNING 142 FOCUS ISSUES IN HUMAN RESOURCE
PLANNING 142
IMAGE 4
CONTENTS
ASSESSING HUMAN RESOURCE PLANNING 142 ARTIFICIAL INTELLIGENCE AND
PLANNING 143 ENSURING HUMAN RESOURCES ARE ALIGNED WITH THE NEEDS OF THE
BUSINESS 143 SHARING THE RESPONSIBILITY: YOUR CAREER ACTIVITIES 144
STEP 1: CONDUCTING A PERSONAL APPRAISAL 145 STEP 2: IDENTIFYING TYPES OF
JOBS, ORGANIZATIONS, AND INDUSTRIES 145 STEP 3: PREPARING FOR
ORGANIZATIONAL LIFE 148 FOCUS ON RESEARCH: IF AT FIRST YOU DON T
SUCCEED, TRY, TRY AGAIN? 148
STEP 4: GETTING JOB OFFERS 151 STEP 5: CHOOSING AN OFFER 152 STEP 6:
DOING WELL 152 JOB ANALYSIS 153 PURPOSES AND IMPORTANCE OF JOB ANALYSIS
153 ASPECTS OF JOB ANALYSIS 155 COLLECTING JOB ANALYSIS INFORMATION 155
JOB DESCRIPTIONS 156 JOB ANALYSIS METHODS 158 METHODS ANALYSIS 158
STRUCTURED QUESTIONNAIRE 163
MANAGERIAL JOBS 167 DEVELOPMENT OF JOB FAMILIES 169 COST-BENEFIT
ASSESSMENT OF JOB ANALYSIS 169 PHRM IN THE NEWS: BUILDING COMPETENCY
MODELS 170 FOCUS ISSUES IN JOB ANALYSIS 171
EXEMPLARY JOB ANALYSIS 171 JOB ANALYSIS AND EMPLOYEE FLEXIBILITY 172
INTERNATIONAL COMPARISONS IN HUMAN RESOURCE PLANNING AND JOB ANALYSIS
172 JAPAN 173 SUMMARY 173 WHERE WE ARE TODAY 174
DISCUSSION QUESTIONS 175 APPLIED PROJECTS 176 CASE STUDY- WHAT HUMAN
RESOURCE STRATEGY SHOULD TECHTRONICS PURSUE? 176 NOTES 177
END-OF-SECTION CASE STUDY: JOB DESCRIPTIONS AT HITEK 182
S E C T I ON 3
STAFFING/186
CHAPTER 5 RECRUITMENT 189 PURPOSES AND IMPORTANCE OF RECRUITMENT 189
SOURCES AND METHODS FOR OBTAINING JOB APPLICANTS 190
INTERNAL SOURCES 191 INTERNAL METHODS 193 EXTERNAL SOURCES 194 PHRM IN
THE NEWS: GENIUS FOR HIRE: THE SOVIET S BEST, AT BARGAIN RATES 200
EXTERNAL METHODS 201 MULTIPLE SOURCES AND METHODS 202 FOCUS ON RESEARCH:
DO RECRUITERS AND RECRUITING PRACTICES REALLY MAKE A DIFFERENCE? 203
IMAGE 5
CONTENTS XI
JOB SEARCH FROM THE APPLICANT S PERSPECTIVE 202 SOURCES USED 202
INTENSITY 204 EVALUATING JOB OFFERS 204 INCREASING THE POOL OF
POTENTIALLY QUALIFIED APPLICANTS 205
CONVEYING JOB AND ORGANIZATIONAL INFORMATION 206 EXPANDING CAREER AND
JOB OPPORTUNITIES 207 OFFERING ALTERNATIVE WORK ARRANGEMENTS 211
PROVIDING EMPLOYMENT SECURITY 213 REDUCING THE NEED FOR APPLICANTS:
SOCIALIZATION 214
ORIENTATION PROGRAMS 215 JOB ASSIGNMENTS 216 FOCUS ISSUES IN RECRUITMENT
216 MANAGING WORK FORCE DIVERSITY 216
ASSESSING RECRUITMENT 218 CONTRACT RECRUITING 220 REJECTION WITH TACT
220 INTERNATIONAL COMPARISONS 221 JAPAN 221 MEXICO 222 SUMMARY 222 WHERE
WE ARE TODAY 223 DISCUSSION QUESTIONS 224 APPLIED PROJECTS 224
CASE STUDY: THE NEW RECRUIT 225 NOTES 226
CHAPTER 6 SELECTION AND PLACEMENT 232
SELECTION AND PLACEMENT 232 PURPOSES AND IMPORTANCE OF SELECTION AND
PLACEMENT 232 CONSIDERATIONS IN CHOOSING SELECTION TECHNIQUES 233
PREDICTORS 233
CRITERIA 236 TYPES OF JOB APPLICANT INFORMATION 236 SKILLS, KNOWLEDGE,
AND ABILITIES 236
PERSONALITY, INTERESTS, AND PREFERENCES 238 OTHER CHARACTERISTICS 238
TECHNIQUES FOR OBTAINING JOB APPLICANT INFORMATION 238 APPLICATION
BLANKS AND BACKGROUND INFORMATION 238
FOCUS ON RESEARCH: BORN HAPPY OR GOOD HUMAN RESOURCE MANAGEMENT? 239
WRITTEN TESTS 243 WORK SIMULATIONS 246 SELECTION AND PLACEMENT INTERVIEW
248
MEDICAL, PHYSICAL, AND POLYGRAPH TESTS 250 METHODS OF USING INFORMATION
FOR SELECTION AND PLACEMENT DECISIONS 253 THE SINGLE PREDICTOR APPROACH
253
THE MULTIPLE PREDICTOR APPROACH 253 SELECTION AND PLACEMENT DECISIONS
254 PROMOTION AND TRANSFER DECISIONS 255 BIASES IN HUMAN RESOURCE
DECISION MAKING 257
IMAGE 6
XII CONTENTS
FOCUS ISSUES IN SELECTION AND PLACEMENT 259 ASSESSING SELECTION AND
PLACEMENT DECISIONS 259 COMPUTER TECHNOLOGY 259 LINKING SELECTION AND
PLACEMENT WITH THE BUSINESS 260
INTERNATIONAL ASPECTS OF EMPLOYEE SELECTION 262 SELECTING EXPATRIATE
EMPLOYEES 262 PHRM IN THE NEWS: A DISNEY DRESS CODE CHAFES IN THE LAND
OF HAUTE COUTURE 264 INTERNATIONAL COMPARISONS 263 SUMMARY 266 WHERE WE
ARE TODAY 266
DISCUSSION QUESTIONS 267 APPLIED PROJECTS 268 CASE STUDY-. AZTEC:
STAFFING WITH THE RIGHT PEOPLE 268 NOTES 269
END-OF-SECTION CASE STUDY: THE TALL PINES HOTEL & CONFERENCE CENTER 274
S E C T I ON 4
APPRAISING/2 79
CHAPTER 7 PERFORMANCE APPRAISAL: GATHERING THE DATA 280
PERFORMANCE APPRAISAL 282 PURPOSES AND IMPORTANCE OF PERFORMANCE
APPRAISAL 282 COMPONENTS OF A PERFORMANCE MANAGEMENT SYSTEM 285 WHAT TO
EVALUATE 285
WHEN TO CONDUCT APPRAISALS 287 WHO SHOULD CONDUCT APPRAISALS? 288 FOCUS
ON RESEARCH: HOW DO WE RATE PERFORMANCE: LET ME COUNT THE WAYS 291
PERFORMANCE APPRAISAL FORMATS 294
NORM-REFERENCED APPRAISALS 294 ABSOLUTE STANDARDS FORMATS 296
OUTPUT-BASED FORMATS 302 RATING JUDGEMENTS, BIASES, AND REMEDIES 307
RATEE AND RATER CHARACTERISTICS 308 RATING ERRORS 308 STRATEGIES FOR
INCREASING RATER ACCURACY 310 ASSESSING APPRAISAL SYSTEM EFFECTIVENESS
312
WHICH FORM IS BEST? 312 UTILITY OF APPRAISAL PROCESSES 313 FOCUS ISSUES
IN PERFORMANCE APPRAISAL DATA GATHERING 314 SELF-MANAGEMENT 314
DISAPPEARANCE OF PERFORMANCE APPRAISAL? 315 SUMMARY 315 PHRM IN THE
NEWS: TAKE IHISJOB AND LOVE IT 316 WHERE WE ARE TODAY 318
DISCUSSION QUESTIONS 319 APPLIED PROJECTS 320 CASE STUDY: PERFORMANCE
APPRAISAL AT ESSEX 320 NOTES 321
IMAGE 7
CONTENTS XIII
CHAPTER 8 PERFORMANCE APPRAISAL: UTILIZING THE DATA 325
SOURCES OF CONFLICT IN PERFORMANCE APPRAISAL 327 LACK OF STRATEGIC
INTEGRATION 328 POWER AND POLITICS 329 CONFLICT IN STAKEHOLDER GOALS 331
PERCEPTUAL FOCUS 331 HIGH PERFORMERS ALL 332 CONSEQUENCES OF INHERENT
CONFLICTS 332 DESIGNING APPRAISAL PROCESSES TO ATTAIN PEAK PERFORMANCE
332 USE APPROPRIATE PERFORMANCE DATA 333 FOCUS ON RESEARCH: SYSTEM OR
SUPERVISOR: WHAT CAUSES THE CONFLICT IN
APPRAISALS? 334 ENSURE FAIRNESS 333 EMPOWER EMPLOYEES 334 PROVIDE AN
APPROPRIATE DEGREE OF PARTICIPATION 336 ESTABLISH INTERLOCKING GOALS 336
CONDUCT PROBLEM-SOLVING INTERVIEWS 336 DIAGNOSING PERFORMANCE 337
IDENTIFYING PERFORMANCE GAPS 338 IDENTIFYING CAUSES OF PERFORMANCE
DEFICIENCIES 338 STRATEGIES FOR IMPROVING PERFORMANCE 340 POSITIVE
REINFORCEMENT SYSTEMS 340
EMPLOYEE ASSISTANCE PROGRAMS 340 PHRM IN THE NEWS: TODAY S EAPS MAKE THE
GRADE 342 SELF-MANAGED WORK TEAMS 343 NEGATIVE BEHAVIORAL STRATEGIES 344
WHEN NOTHING ELSE WORKS 345 FOCUS ISSUES IN GATHERING AND UTILIZING
PERFORMANCE APPRAISAL
LINKING APPRAISAL TO THE BUSINESS 346 INTERNATIONAL COMPARISONS IN
PERFORMANCE APPRAISAL 347 PACIFIC RIM COUNTRIES 348 SUMMARY 349 WHERE WE
ARE TODAY 350
DISCUSSION QUESTIONS 351 APPLIED PROJECTS 351 CASE STUDY: EVALUATING THE
PERFORMANCE OF NURSES AIDES AT SUNSHINE MANOR 352 NOTES 354
END-OF-SECTION CASE STUDY: ASSESSING PERFORMANCE OF COURIERS AT PAP 357
S E C T I ON 5
COMPENSATING/363
CHAPTER 9 TOTAL COMPENSATION 364
TOTAL COMPENSATION 367 PURPOSES AND IMPORTANCE OF TOTAL COMPENSATION 367
LINKING TOTAL COMPENSATION TO THE NEEDS OF THE BUSINESS 369 LINKING WITH
THE BUSINESS STRATEGY 369
IMAGE 8
XIV CONTENTS
INTERNAL PAY STRUCTURE 369 EXTERNAL EQUITY CONSIDERATIONS 371
COMPENSATION ADMINISTRATION POLICIES 371 PERFORMANCE FOCUS 371 IMPACT OF
EXTERNAL ENVIRONMENT 37 F
LEGISLATION 372 LABOR UNIONS 372 LABOR MARKET 374 IMPACT OF INTERNAL
ENVIRONMENT 374
ORGANIZATIONAL CULTURE 374 CULTURE DIVERSITY 375 ORGANIZATIONAL STRATEGY
375 ORGANIZATIONAL LIFE CYCLE 376 INTERNAL EQUITY: DETERMINING THE
RELATIVE WORTH OF JOBS 378
SINGLE PLAN VERSUS MULTIPLE PLANS 378 TRADITIONAL JOB EVALUATION METHODS
379 SKILL-BASED JOB EVALUATION 383 OVERALL ASSESSMENT 386 EXTERNAL
EQUITY: BUILDING A COMPETITIVE WAGE STRUCTURE 386
CONDUCTING A WAGE SURVEY 387 DECIDING ON A PAY POLICY 387 DEVELOPING A
PAY GRADE STRUCTURE 388 ADMINISTRATIVE CONTROL: BALANCING INTERNAL AND
EXTERNAL EQUITY 391 RECONCILING INTERNAL AND EXTERNAL EQUITY IMBALANCES
392 FOCUS ON RESEARCH: WHAT MATTERS MOST: JOB EVALUATION, WAGE SURVEYS,
OR PAY
STRATEGY? 392 PARTICIPATION POLICIES 395 PHRM IN THE NEWS: ACHIEVING PAY
EQUITY: NOT SIMPLE, BUT NOT SO COSTLY 396 PAY SECRECY 397
SATISFACTION WITH PAY 397 FOCUS ISSUES IN TOTAL COMPENSATION 399
ASSESSMENT 399
COMPUTER TECHNOLOGY AND HRIS 400 INTERNATIONAL ASPECTS OF TOTAL
COMPENSATION 401 OBJECTIVES OF INTERNATIONAL COMPENSATION 401
COMPENSATION IN MULTINATIONAL CORPORATIONS (MNCS) 401
STRATEGIC IMPERATIVES 404 COMPENSATION PRACTICES IN OTHER COUNTRIES 405
SUMMARY 408 WHERE WE ARE TODAY 409 DISCUSSION QUESTIONS 409 APPLIED
PROJECTS 410
CASE STUDY: PLANNED PARENTHOOD OF MIDWEST CITY 410 NOTES 413
CHAPTER 10 PERFORMANCE-BASED PAY 417
PERFORMANCE-BASED PAY 419 PURPOSES AND IMPORTANCE OF PERFORMANCE-BASED
PAY 419 ATTAIN STRATEGIC GOALS 419 REINFORCE ORGANIZATIONAL NORMS 420
MOTIVATE PERFORMANCE 420
IMAGE 9
CONTENTS XV
RECOGNIZE DIFFERENTIAL CONTRIBUTIONS 420 PERFORMANCE-BASED PAY OBSTACLES
421 LEGAL CONSIDERATIONS 422 ADMINISTRATIVE CONCERNS WITH
PERFORMANCE-BASED PAY 423
BASIS FOR PAY ADJUSTMENTS 423 METHODS FOR LINKING PAY TO PERFORMANCE 424
LEVEL OF AGGREGATION 426 , :
TIMING OF PERFORMANCE-BASED PAY 427
FOCUS ON RESEARCH: LOWERING FLOORS AND RAISING CEILINGS... 428
TRADITIONAL PERFORMANCE-BASED PAY 429 MERIT PAY PLANS 430 OVERALL
ASSESSMENT 432 VARIABLE-PAY PLANS - 452 T^
PERFORMANCE BONUSES 432 ;
INSTANT BONUSES 435 *
INDIVIDUAL INCENTIVES 435 I *
T/EAM-BASED INCENTIVES 438 , ;
PROFIT SHARING 439 / I
GAINSHARING PLANS 440 /
CHARACTERISTICS OF SUCCESSFUL VARIABLE PAY PLANS 442 STOCK OPTIONS 443 7
FOCUS ISSUES IN PERFORMANCE-BASED PAY 445
ASSESSING- PERFORMA,IK*E-BASED PAY SYSTEMS 445 , COMPUTER TECHNOLOGY 446
I
CEOS: PERFORMANCE-BASED PAY? 447 I
INTERNATIONAL COMPARISONS IN PERFORMANCE-BASED PAY 447 PHRNL IN THE
NEWS: COKE S CHAIRMAN DEFENDS $86MILLION PAY AND BONUS 448 PEOPLE S
REPUBLIC OF CHINA 449 SUMMARY 449 WHERE WE ARE TODAY 450
DISCUSSION QUESTIONS 451 APPLIED PROJECTS 451 CASE STUDY: PRODUCTIVITY,
COMPENSATION, AND LAYOFFS AT ST. LUKE S HOSPITAL 451 NOTES 453
CHAPTER 11 INDIRECT COMPENSATION: BENEFITS AND SERVICES 456
INDIRECT COMPENSATION: BENEFITS AND SERVICES 459 PURPOSES AND IMPORTANCE
OF INDIRECT COMPENSATION 459 EXTERNAL INFLUENCES 461 INTERNAL INFLUENCES
461
PHRM IN THE NEWS: A FAREWELL TO PATERNALISM 463 PUBLIC PROTECTION
PROGRAMS 463 SOCIAL SECURITY SYSTEM 464 UNEMPLOYMENT COMPENSATION
BENEFITS 465
MEDICARE 465 DISABILITY AND WORKERS COMPENSATION 466 PRIVATE PROTECTION
PROGRAMS 468 PENSION PLANS 468
SUPPLEMENTAL PLANS 470 INDIVIDUAL RETIREMENT ACCOUNTS 471 GUARANTEED PAY
PLANS 471
IMAGE 10
XVI CONTENTS
HEALTH CARE BENEFITS 472 MEDICAL CARE APPROACHES 472 WELLNESS PROGRAMS
475 EMPLOYEE ASSISTANCE PROGRAMS 476 PAID LEAVE 477
OFF THE JOB 477 ON THE JOB 479 LIFE CYCLE BENEFITS 479 CHILD CARE
SERVICES 479
FOCUS ON RESEARCH: CHILD CARE ASSISTANCE: DIVERSITY, PREFERENCES, AND
OUTCOMES 482 ELDER CARE 484 CHANGING LIFESTYLES 485 ADMINISTRATIVE
ISSUES 487 DETERMINING THE BENEFITS PACKAGE 487 PROVIDING BENEFIT
FLEXIBILITY 488 COMMUNICATING THE BENEFITS PACKAGE 488 ASSESSING BENEFIT
COSTS 489 FOCUS ISSUES IN INDIRECT COMPENSATION 489 COMPUTER TECHNOLOGY
AND HRIS 489 LINKING WITH THE NEEDS OF THE BUSINESS 490 INTERNATIONAL
COMPARISONS IN INDIRECT COMPENSATION 490 CANADA 490 FAMILY LEAVE
LEGISLATION 490 SUMMARY 491 WHERE WE ARE TODAY 492 DISCUSSION QUESTIONS
493 APPLIED PROJECTS 493
CASE STUDY: YOU RE DARNED IF YOU DO AND DARNED IF YOU DON T 493 NOTES
496 END-OF-SECTION CASE STUDY: WHAT SHE HAD IN MIND 499
S E C T I ON 6
IMPROVING/509
CHAPTER 12 TRAINING AND DEVELOPMENT 510
TRAINING AND DEVELOPMENT 512 PURPOSES AND IMPORTANCE OF TRAINING AND
DEVELOPMENT 512 DETERMINING TRAINING AND DEVELOPMENT NEEDS 513
ORGANIZATIONAL NEEDS ANALYSIS 515
JOB NEEDS ANALYSIS 515 PERSON NEEDS ANALYSIS 516 PHRM IN THE NEWS:
MANAGERS FALL SHORT OF THEIR SUPERVISORS EXPECTATIONS 518 DEMOGRAPHIC
NEEDS ANALYSIS 518 SETTING UP TRAINING AND DEVELOPMENT PROGRAMS 519
WHO PARTICIPATES IN TRAINING? 519 WHO CONDUCTS THE TRAINING? 520 WHAT
TYPES OF SKILLS ARE TO BE ACQUIRED? 520
WHERE IS THE TRAINING CONDUCTED? 521
IMAGE 11
CONTENTS XVII
MAXIMIZING TRAINEE LEARNING 529 SETTING THE STAGE FOR LEARNING 529
FACTORS INCREASING LEARNING DURING TRAINING 530 MAINTAINING PERFORMANCE
AFTER TRAINING 531 ASSESSING TRAINING AND DEVELOPMENT PROGRAMS 533
ASSESSMENT CRITERIA 533 FOCUS ON RESEARCH: GOALS FOR LEARNING: HELP OR
HINDRANCE? 534 EVALUATION DESIGNS 534 FOCUS ISSUES IN TRAINING AND
DEVELOPMENT 535
COMPANY SCHOOLS AND EXECUTIVE DEVELOPMENT 536 LINKING WITH THE NEEDS OF
CUSTOMERS 537 PHRM IN THE NEWS: MAKING DREAMS COME TRUE 538 TRAINING IN
BUSINESS ETHICS 539 INTERNATIONAL ASPECTS OF TRAINING AND DEVELOPMENT
540
MANAGING FOR GLOBALIZATION 540 INTERNATIONAL COMPARISONS 542 SUMMARY 544
WHERE WE ARE TODAY 545
DISCUSSION QUESTIONS 545 APPLIED PROJECTS 546 CASE STUDY: WALTON
MEMORIAL HOSPITAL: STARTING UP THE TRAINING ACTIVITY 546 NOTES 548
CHAPTER 13 ORGANIZATIONAL IMPROVEMENT 552
ORGANIZATIONAL IMPROVEMENT 554 PURPOSES AND IMPORTANCE OF ORGANIZATIONAL
IMPROVEMENT 554 ORGANIZATIONAL IMPROVEMENT PROGRAMS 555 INNOVATION
STRATEGY AND HUMAN RESOURCE MANAGEMENT 556
QUALITY IMPROVEMENT STRATEGY AND HUMAN RESOURCE MANAGEMENT 557
COST-REDUCTION STRATEGY AND HUMAN RESOURCE MANAGEMENT 564 JOB REDESIGN,
TEAMWORK, AND EMPOWERMENT 565 PHRM IN THE NEWS: AN APPROACH WITH STAYING
POWER 568
AUTOMATION AND TECHNOLOGICAL DEVELOPMENTS 569 FOCUS ON RESEARCH: GETTING
EVERYONE INVOLVED: PRINCIPLES FOR EFFECTIVE ORGANIZATIONS 570
COMMUNICATING WITH EMPLOYEES: ORGANIZATIONAL SURVEYS 574 MANAGING THE
CHANGE PROCESS 576
PHRM IN THE NEWS: CEOS THINK THAT MORALE IS DANDY 577 ROLE OF THE HUMAN
RESOURCE DEPARTMENT 578 FOCUS ISSUES IN ORGANIZATIONAL IMPROVEMENT 579
DEMONSTRATING CONTRIBUTION 579
QUALITY SAVES MONEY 582 INTERNATIONAL COMPARISONS 583 GERMANY 583 SWEDEN
583 SUMMARY 584 WHERE WE ARE TODAY 585
DISCUSSION QUESTIONS 586 APPLIED PROJECTS 586 CASE STUDY: HOW MAY WE
SERVE YOU? 586 NOTES 587
IMAGE 12
XVIII CONTENTS
CHAPTER 14 PERSONNEL AND HUMAN RESOURCE MANAGEMENT RESEARCH 591
PERSONNEL AND HUMAN RESOURCE MANAGEMENT RESEARCH 592 THE EMPIRICAL
RESEARCH PROCESS 593 LABORATORY RESEARCH 594 FIELD EXPERIMENTS 596
CORRELATIONAL FIELD STUDIES 597 THE VALIDATION PROCESS 598 CORRELATION
COEFFICIENT 599
RELIABILITY 600 VALIDITY 601 ESTIMATING POPULATION VALIDITY COEFFICIENTS
603 VALIDITY GENERALIZATION 604
CROSS-VALIDATION 605 FOCUS ON RESEARCH: PERSONALITIES: IMPORTANT OR
IRRELEVANT? 606 DETERMINING THE USEFULNESS OF HUMAN RESOURCE PROCEDURES
606 PREDICTIVE USEFULNESS OF SELECTION DEVICES 607
UTILITY ANALYSIS 609 FOCUS ISSUES IN PERSONNEL AND HUMAN RESOURCE
MANAGEMENT RESEARCH 612 ADAPTIVE TESTING 612
PROCEDURAL JUSTICE 613 MERGERS, ACQUISITIONS, AND DOWNSIZING 613 LINKING
PERSONNEL AND HUMAN RESOURCE MANAGEMENT RESEARCH TO THE BUSINESS 614
SUMMARY 614
PHRM IN THE NEWS: MEASURING MATTERS AT MELLON 615 WHERE WE ARE TODAY 615
DISCUSSION QUESTIONS 6L6 APPLIED PROJECTS 617
CASE STUDY: COMPUTEST, INC.: THE CASE OF ALTERNATIVE PERSONNEL SELECTION
STRATEGIES 61 7 NOTES 618 END-OF-SECTION CASE STUDY: PEOPLES TRUST
COMPANY 622
S E C T I ON 7
ESTABLISHING AND MAINTAINING EFFECTIVE WORK RELATIONSHIPS/629
CHAPTER 15 EMPLOYEE RIGHTS 630
EMPLOYEE RIGHTS 631 PHRM IN THE NEWS: STARTING WITH A COMPLIMENT 632
PURPOSES AND IMPORTANCE OF EMPLOYEE RIGHTS 633 LEGAL CONSIDERATIONS IN
EMPLOYEE RIGHTS 634
EMPLOYEE RIGHTS TO JOB SECURITY 634 EMPLOYEE RIGHTS ON THE JOB 636
STRATEGIES TO PRESERVE EMPLOYEE RIGHTS 639 EMPLOYER STRATEGIES FOR
EMPLOYEE JOB SECURITY RIGHTS 639
FOCUS ON RESEARCH: WHO S STEALING FROM WHOM? IT S NOT SUCH AN EASY CALL
641 EMPLOYEE STRATEGIES FOR EMPLOYEE RIGHTS ON THE JOB 647
IMAGE 13
CONTENTS
FOCUS ISSUES IN EMPLOYEE RIGHTS 647
COMPUTER TECHNOLOGY, ETHICS, AND HRIS IN EMPLOYEE RIGHTS 647
INTERNATIONAL COMPARISONS 648 TERMINATION LIABILITIES 648 MEXICO 648
PHRM IN THE NEWS: DO EMPLOYEES HAVE A RIGHT TO ELECTRONIC PRIVACY? 649
SUMMARY 650 WHERE WE ARE TODAY 651 DISCUSSION QUESTIONS 652 APPLIED
PROJECTS 652
CASE STUDY: WHAT S WRONG WITH WHAT S RIGHT? 653 NOTES 654
CHAPTER 16 OCCUPATIONAL SAFETY AND HEALTH 658
OCCUPATIONAL SAFETY AND HEALTH 659 PURPOSES AND IMPORTANCE OF IMPROVING
OCCUPATIONAL SAFETY AND HEALTH 660 BENEFITS OF A SAFE AND HEALTHY WORK
ENVIRONMENT 660 COSTS OF AN UNSAFE AND UNHEALTHY WORK ENVIRONMENT 660
PHRM IN THE NEWS: MY ACHING BACK 662 SOURCES OF CONDITIONS 663 HAZARDS
TO OCCUPATIONAL SAFETY AND HEALTH 663 FACTORS AFFECTING OCCUPATIONAL
ACCIDENTS 664
FACTORS AFFECTING OCCUPATIONAL DISEASES 666 FACTORS AFFECTING LOW
QUALITY OF WORK LIFE 667 FACTORS AFFECTING ORGANIZATIONAL STRESS 668
STRATEGIES TO IMPROVE OCCUPATIONAL SAFETY AND HEALTH 669 SAFETY AND
HEALTH RATES 669 STRATEGIES TO CONTROL ACCIDENTS 670 PHRM IN THE NEWS:
SAFETY IS OUR MISSION 672 STRATEGIES TO REDUCE OCCUPATIONAL DISEASES 674
STRATEGIES TO IMPROVE THE SOCIOPSYCHOLOGICAL WORK ENVIRONMENT 676 FOCUS
ISSUES IN OCCUPATIONAL SAFETY AND HEALTH 676 OCCUPATIONAL HEALTH
POLICIES 676 WELLNESS PROGRAMS 677 FOCUS ON RESEARCH: EMPLOYEE HEALTH:
TOO HIGH A COST? 678 ETHICS IN SHAPING BEHAVIOR 678 INTERNATIONAL SAFETY
AND HEALTH ISSUES 679 CLOSER MONITORING OF FOREIGN FIRMS 679 REPETITIVE
STRAIN INJURY IN AUSTRALIA 680 SUMMARY 681 WHERE WE ARE TODAY 682
DISCUSSION QUESTIONS 682 APPLIED PROJECTS 683
CASE STUDY: A WEB OF DANGER 683 NOTES 684
CHAPTER 17 UNIONIZATION AND COLLECTIVE BARGAINING 688
UNIONIZATION AND COLLECTIVE BARGAINING 690 PURPOSES AND IMPORTANCE OF
UNIONIZATION 690
IMAGE 14
XX CONTENTS
ATTRACTION OF UNIONIZATION 691 DECISION TO JOIN A UNION 691 DECISION NOT
TO JOIN A UNION 693 FOCUS ON RESEARCH: WHERE DID YOU GET THAT ATTITUDE?
694 DEVELOPMENT AND STATE OF UNIONIZATION 695
EARLY DAYS 696 RECENT DAYS 696 STRUCTURE OF UNIONIZATION IN THE UNTIED
STATES 697 OPERATIONS OF UNIONS 698 THE ORGANIZING CAMPAIGN 699
CAMPAIGN TO SOLICIT EMPLOYEE SUPPORT 700 DETERMINATION OF THE BARGAINING
UNIT 703 PRE-ELECTION CAMPAIGN 703 ELECTION, CERTIFICATION, AND
DECERTIFICATION 703 THE COLLECTIVE BARGAINING PROCESS 704
UNION-MANAGEMENT RELATIONSHIPS 704 PROCESSES OF BARGAINING 706
NEGOTIATING THE AGREEMENT 708 NEGOTIATING COMMITTEES 709
THE NEGOTIATING STRUCTURE 709 PREPARATION FOR BARGAINING 710 ISSUES FOR
NEGOTIATION 711 FACTORS AFFECTING BARGAINING 714 CONFLICT RESOLUTION 715
STRIKES AND LOCKOUTS 715 MEDIATION 717 ARBITRATION 717 CONTRACT
ADMINISTRATION 718
GRIEVANCE PROCEDURES 718 GRIEVANCE ISSUES 720 MANAGEMENT PROCEDURES 721
UNION PROCEDURES 721 FOCUS ISSUES IN UNION-MANAGEMENT RELATIONSHIPS 722
STRATEGIC INVOLVEMENT 722 WHAT SHOULD UNIONS DO? 722 ASSESSING THE
COLLECTIVE BARGAINING PROCESS 723 INTERNATIONAL COMPARISONS 724
GERMANY 724 GREAT BRITAIN 725 OTHER EUROPEAN COUNTRIES 727 CANADA 727
JAPAN 728
AUSTRALIA 729 SUMMARY 730 WHERE WE ARE TODAY 732 DISCUSSION QUESTIONS
732 APPLIED PROJECTS 733
CASE STUDY: THE UNION S STRATEGIC CHOICE 733 NOTES 734 END-OF-SECTION
CASE STUDY: QWL STARTUP: IS THE FORMULA FOR SUCCESS ALWAYS THE SAME? 738
IMAGE 15
CONTENTS XXI
END-OF-TEXT SUMMARY CASES C-L
THE BUZZY COMPANY DOWNTOWN C-L NORTHEAST DATA RESOURCES, INC. C-5
APPENDIX A A-1
LEGISLATION, COURT, AND NLRB DECISIONS AFFECTING PERSONNEL AND HUMAN
RESOURCE MANAGEMENT A-L LEGISLATION/BASIC PROVISIONS A-L EMPLOYMENT
LEGISLATION A-L
LABOR RELATIONS LEGISLATION: PRIVATE SECTOR A-4 COURT AND NLR
DECISIONS/BASIC PROVISIONS A-5
NAME INDEX 1-1
SUBJECT INDEX 1-15
|
| any_adam_object | 1 |
| author | Schuler, Randall S. 1945- Huber, Vandra L. |
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| author_role | aut aut |
| author_sort | Schuler, Randall S. 1945- |
| author_variant | r s s rs rss v l h vl vlh |
| building | Verbundindex |
| bvnumber | BV009978181 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5549 |
| callnumber-raw | HF5549 |
| callnumber-search | HF5549 |
| callnumber-sort | HF 45549 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QV 570 |
| ctrlnum | (OCoLC)26400703 (DE-599)BVBBV009978181 |
| dewey-full | 658.3 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.3 |
| dewey-search | 658.3 |
| dewey-sort | 3658.3 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 5. ed. |
| format | Book |
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| id | DE-604.BV009978181 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:44:17Z |
| institution | BVB |
| isbn | 0314011846 |
| language | English |
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| physical | Getr. Zählung graph. Darst. |
| publishDate | 1993 |
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| publisher | West Publ. |
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| spelling | Schuler, Randall S. 1945- Verfasser (DE-588)139909176 aut Personnel and human resource management Randall S. Schuler ; Vandra L. Huber 5. ed. Minneapolis, Minn. West Publ. 1993 Getr. Zählung graph. Darst. txt rdacontent n rdamedia nc rdacarrier Personnel - Direction Personnel management Personalwesen (DE-588)4076000-5 gnd rswk-swf Personalpolitik (DE-588)4045269-4 gnd rswk-swf Führung (DE-588)4018776-7 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content (DE-588)4123623-3 Lehrbuch gnd-content Führung (DE-588)4018776-7 s DE-604 Personalpolitik (DE-588)4045269-4 s Personalwesen (DE-588)4076000-5 s 1\p DE-604 Huber, Vandra L. Verfasser aut SWB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006612951&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Schuler, Randall S. 1945- Huber, Vandra L. Personnel and human resource management Personnel - Direction Personnel management Personalwesen (DE-588)4076000-5 gnd Personalpolitik (DE-588)4045269-4 gnd Führung (DE-588)4018776-7 gnd |
| subject_GND | (DE-588)4076000-5 (DE-588)4045269-4 (DE-588)4018776-7 (DE-588)4143413-4 (DE-588)4123623-3 |
| title | Personnel and human resource management |
| title_auth | Personnel and human resource management |
| title_exact_search | Personnel and human resource management |
| title_full | Personnel and human resource management Randall S. Schuler ; Vandra L. Huber |
| title_fullStr | Personnel and human resource management Randall S. Schuler ; Vandra L. Huber |
| title_full_unstemmed | Personnel and human resource management Randall S. Schuler ; Vandra L. Huber |
| title_short | Personnel and human resource management |
| title_sort | personnel and human resource management |
| topic | Personnel - Direction Personnel management Personalwesen (DE-588)4076000-5 gnd Personalpolitik (DE-588)4045269-4 gnd Führung (DE-588)4018776-7 gnd |
| topic_facet | Personnel - Direction Personnel management Personalwesen Personalpolitik Führung Aufsatzsammlung Lehrbuch |
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