Benchmarking customer service:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London
Pitman Publ.
1994
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | VIII, 217 S. Ill., graph. Darst. |
| ISBN: | 0273610694 |
Internformat
MARC
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Datensatz im Suchindex
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|---|---|
| adam_text | CONTENTS
Acknowledgements vi
Introduction: From Arrogance to Passion vii
1 The Challenge of Change i
2 Benchmarking at the Strategic Level 29
3 Benchmarking at the Process Level 73
4 Measurement and Analysis 111
5 Benchmarking to Enhance Shareholder Value 147
6 Case Studies in Benchmarking 173
Appendix I: A Benchmarking Project Plan 187
Appendix II: Example of Statistical Benchmarking Survey 203
Bibliography 211
Index 213
|
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| spelling | Peters, Glen Verfasser aut Benchmarking customer service Glen Peters 1. publ. London Pitman Publ. 1994 VIII, 217 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Benchmarking (DE-588)4329573-3 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Benchmarking (DE-588)4329573-3 s Management (DE-588)4037278-9 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006608357&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | Benchmarking customer service |
| title_auth | Benchmarking customer service |
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| title_full | Benchmarking customer service Glen Peters |
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