Bridging differences: effective intergroup communication
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Thousand Oaks u.a.
Sage Publ.
1994
|
| Edition: | 2. ed. |
| Series: | Interpersonal commtexts
3 |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Literaturverz. S. 231 - 247 |
| Physical Description: | XI, 256 S. |
| ISBN: | 0803956460 0803956479 |
Staff View
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| 245 | 1 | 0 | |a Bridging differences |b effective intergroup communication |c William B. Gudykunst |
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Record in the Search Index
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| adam_text | Titel: Bridging differences
Autor: Gudykunst, William B
Jahr: 1994
Contents Preface ix 1. Communicating With Strangers 1 An Overview of the Communication Process Symbols and Messages 8 Messages and Meanings 9 Sources of Communication Behavior 10 Self-Concept and Communication 14 Communicative Predictions 15 Managing Uncertainty and Anxiety 18 Uncertainty 18 Anxiety 21 Effective Communication 25 Effective Communication Defined 25 Why Misinterpretations Occur 26 Recognizing Our Unconscious Interpretations 29 Mindfulness 30
2. Understanding Group Differences 35 Culture 35 Defining Culture 36 Norms and Rules 37 Cultures and Subcidtures 38 How Cultures Differ 39 Individualism-Collectivism 40 Low- and High-Context Communication 44 Uncertainty Avoidance 45 Power Distance 46 Masculinity-Femininity 48 Cultural Identity 48 Strength of Cultural Identity 49 Individualistic and Collectivistic Orientations 49 Ethnicity and Ethnic Identity 52 Ethnic Identity in the United States 54 Language and Ethnic Identity 56 Strength of Ethnic Identity 60 Identities Based on Gender, Disability, Age, and Social Class 61 Gender 62 Disability 63 Age 66 Social Class 68 3. Our Expectations of Strangers 73 The Nature of Expectations 74 Expectations Are Culturally Based 74 Evaluating Violations of Our Expectations 75 Negative Intergroup Expectations 76 Intergroup Attitudes 77 Ethnocentrism 77 Prejudice 82 Sexism 86 Ageism 88 Stereotypes 89 Stereotypes and Communication 91 Accuracy of Predictions Based on Stereotypes 94 Stereotypes and Communication Breakdowns 96 Assessing Your Stereotypes 97 Changing Our Intergroup Expectations 97 Change in Attitudes Toward the Group as a Whole 100 Increased Complexity of Intergroup Perceptions 101 Decategorization 101 Ethical Issues in Communicating With Strangers 102 Moral Relativism 102 Dignity and Integrity 104 Moral Inclusion-Exclusion 106
4. Attributing Meaning to Strangers Behavior 110 The Perception Process 111 Perceptions Are Selective 111 Perceptions Involve Categorizations 112 Rigid Categories Inhibit Accurate Perceptions 113 The Attribution Process 115 Individual Attributions 115 Social Attributions 117 The Ultimate Attribution Error 118 Personality Factors Influencing Our Attributions 119 Category Width 119 Uncertainty Orientation 121 Culture and Misattributions 124 Individualism-Collectivism 125 Low- and High-Context Communication 127 Improving the Accuracy of Our Attributions 129 Perception Checking 129 Listening Effectively 131 Feedback 135 5. Exchanging Messages With Strangers 138 Cultural Differences in Language Usage 139 Beliefs About Talk and Silence 139 Direct Versus Indirect Language Usage 142 Topic Management and Turn Taking in Conversations 145 Persuasive Strategies 146 Language Usage in Communicating With Strangers 147 Language Attitudes 148 Second-Language Competence 149 Communication Accommodation 151 Code Switching 152 Improving the Quality of Our Messages 153 Being Assertive, Not Aggressive 153 Being Confirming 156 Creating Inclusive Messages 157 6. Being Perceived as a Competent Communicator 159 Defining Perceived Competence 159 Competence as Impressions 160 Components of Competence 162 Motivation 163 Need for Predictability 164 Need to Avoid Diffuse Anxiety 165 Need to Sustain Our Self-Conceptions 166 Approach-Avoidance Tendencies 167 Knowledge 168 Knowledge of How to Gather Information 169 Knowledge of Group Differences 173
Knowledge of Personal Similarities 176 Knowledge of Alternative Interpretations 177 Skills 179 Ability to Be Mindful 179 Ability to Tolerate Ambiguity 181 Ability to Manage Anxiety 183 Ability to Empathize 184 Ability to Adapt 185 Ability to Make Accurate Predictions and Explanations Applying Our Knowledge and Skills 196 Managing Conflict 197 Cultural and Ethnic Differences in Conflict 197 Assessing How You Manage Conflict 200 Managing Intergroup Conflict 200 Developing Relationships 207 Similarities and Differences Across Groups 207 Intergroup Relationships 210 Building Community 221 The Nature of Community 222 Principles of Community Building 224 References 231 Name Index 248 Subject Index 251 About the Author 255
|
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| author | Gudykunst, William B. 1947-2005 |
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| dewey-full | 303.48/2 |
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| dewey-ones | 303 - Social processes |
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| dewey-tens | 300 - Social sciences |
| discipline | Allgemeines Soziologie Psychologie |
| edition | 2. ed. |
| format | Book |
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| language | English |
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| physical | XI, 256 S. |
| publishDate | 1994 |
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| series2 | Interpersonal commtexts |
| spelling | Gudykunst, William B. 1947-2005 Verfasser (DE-588)129726362 aut Bridging differences effective intergroup communication William B. Gudykunst 2. ed. Thousand Oaks u.a. Sage Publ. 1994 XI, 256 S. txt rdacontent n rdamedia nc rdacarrier Interpersonal commtexts 3 Literaturverz. S. 231 - 247 Communication interculturelle Interculturele communicatie gtt Sociolinguïstiek gtt Interkulturelle Kommunikation Intercultural communication Interpersonal communication Kulturkontakt (DE-588)4033569-0 gnd rswk-swf Interpersonale Kommunikation (DE-588)4129721-0 gnd rswk-swf Kommunikation (DE-588)4031883-7 gnd rswk-swf Interkulturelles Management (DE-588)4343519-1 gnd rswk-swf Interkulturelle Kompetenz (DE-588)4200053-1 gnd rswk-swf Kulturvergleich (DE-588)4114328-0 gnd rswk-swf Kulturkontakt (DE-588)4033569-0 s DE-604 Interkulturelle Kompetenz (DE-588)4200053-1 s Kommunikation (DE-588)4031883-7 s Interpersonale Kommunikation (DE-588)4129721-0 s Kulturvergleich (DE-588)4114328-0 s Interkulturelles Management (DE-588)4343519-1 s 1\p DE-604 Interpersonal commtexts 3 (DE-604)BV004431244 3 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006606722&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Gudykunst, William B. 1947-2005 Bridging differences effective intergroup communication Interpersonal commtexts Communication interculturelle Interculturele communicatie gtt Sociolinguïstiek gtt Interkulturelle Kommunikation Intercultural communication Interpersonal communication Kulturkontakt (DE-588)4033569-0 gnd Interpersonale Kommunikation (DE-588)4129721-0 gnd Kommunikation (DE-588)4031883-7 gnd Interkulturelles Management (DE-588)4343519-1 gnd Interkulturelle Kompetenz (DE-588)4200053-1 gnd Kulturvergleich (DE-588)4114328-0 gnd |
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| title | Bridging differences effective intergroup communication |
| title_auth | Bridging differences effective intergroup communication |
| title_exact_search | Bridging differences effective intergroup communication |
| title_full | Bridging differences effective intergroup communication William B. Gudykunst |
| title_fullStr | Bridging differences effective intergroup communication William B. Gudykunst |
| title_full_unstemmed | Bridging differences effective intergroup communication William B. Gudykunst |
| title_short | Bridging differences |
| title_sort | bridging differences effective intergroup communication |
| title_sub | effective intergroup communication |
| topic | Communication interculturelle Interculturele communicatie gtt Sociolinguïstiek gtt Interkulturelle Kommunikation Intercultural communication Interpersonal communication Kulturkontakt (DE-588)4033569-0 gnd Interpersonale Kommunikation (DE-588)4129721-0 gnd Kommunikation (DE-588)4031883-7 gnd Interkulturelles Management (DE-588)4343519-1 gnd Interkulturelle Kompetenz (DE-588)4200053-1 gnd Kulturvergleich (DE-588)4114328-0 gnd |
| topic_facet | Communication interculturelle Interculturele communicatie Sociolinguïstiek Interkulturelle Kommunikation Intercultural communication Interpersonal communication Kulturkontakt Interpersonale Kommunikation Kommunikation Interkulturelles Management Interkulturelle Kompetenz Kulturvergleich |
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