APA (7th ed.) Citation

Ross, J. E. (1993). Total quality management: Text, cases and readings. St. Lucie Press.

Chicago Style (17th ed.) Citation

Ross, Joel E. Total Quality Management: Text, Cases and Readings. Delray Beach, FL: St. Lucie Press, 1993.

MLA (9th ed.) Citation

Ross, Joel E. Total Quality Management: Text, Cases and Readings. St. Lucie Press, 1993.