Handbook of good business practice: [corporate codes of conduct]
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | Undetermined |
| Published: |
London u.a.
Routledge
1992
|
| Edition: | 1. publ. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | X, 308 S. |
| ISBN: | 0415062322 |
Staff View
MARC
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| 245 | 1 | 0 | |a Handbook of good business practice |b [corporate codes of conduct] |c Walter W. Manley II |
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Record in the Search Index
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|---|---|
| adam_text | Contents
Foreword xi
Acknowledgements xii
1 Business codes and company image 1
Drafting a code 4
Eighteen primary benefits of a code of conduct 4
2 Creating the code 14
3 Initiating and overseeing the code s creation 16
Managing directors, chairmen, and chief executives 16
Board of directors 17
Corporate legal department and company secretary 17
Personnel and human resources departments 18
Communications departments and corporate task forces 18
Employees 19
Consultants 19
Top down, bottom—up, and combination approaches 20
4 Sources of values for the code 21
Existing codes 21
Beliefs of top executives and directors, traditions, and unwritten rules 22
Other codes of conduct as prototypes or sources of values 23
The company founder, employees, and constituents as sources of
values for code development 23
5 Developing the structure, format, and contents of a code 25
Periodic revisions to maintain currency 26
Issues in the code s structure, format, and approach 26
Code inclusion of specific topics 34
6 A checklist for creating the code s final draft 35
7 Implementing the code 40
Distribution of company codes 41
Why the manner in which a code is communicated is important 42
viii Contents 8 Responding to employee concerns and questions about the code:
resolution and the open door policy 45
The open door policy for resolving complaints and dilemmas 48
9 Using ethics officers, ombudsmen, and hotlines to assure
consistency and confidentiality, and to make whistle blowing
unnecessary 50
Eight elements of consistently effective resolution programmes 53
Whistle blowing: steps to make it unnecessary 53
10 Education and training to improve understanding of the code of
conduct 55
Key elements of a successful programme 56
Two training approaches: trickle down and outside—in 58
Discussion and instruction formats 60
Advantages of code training and education 61
Discussion of code values and principles 61
Personnel evaluation and top management support 63
Multi dimensional approaches to code training and education in six
companies 64
Everybody does it , and other rationalizations for unethical conduct 66
11 Changing the company s culture for the better and overcoming
resistance to change 69
Principles of successful change 70
Common obstacles to change 70
Avoiding common errors and action steps to motivate change 71
Organizational politics and code acceptance 74
Building a consensus of support 75
12 Methods of enforcing a code 77
Choosing the enforcement agency and process 78
Certificate of compliance 79
Other means of code and policy statement enforcement: attitude
surveys, questionnaires, and audits 80
13 Adjudicating violations and imposing sanctions 82
The adjudicatory body 82
Assuring fairness 83
14 Guidelines for implementation 85
15 Key success factors identified by companies in effectively
implementing codes 89
16 Introduction to codes of conduct and policy documents 97
Contents ix
17 Sound business dealings and relationships 103
Standards of conduct 105
Fairness in dealing 110
Internal control 112
Competitors 116
Use and receipt of gifts, other business inducements, and hospitality 119
Governmental agencies, officials, and politics 125
Suppliers 127
Customers 130
Product and services quality and pricing 136
Agents and consultants 137
18 International business 139
International trade 140
South Africa 141
Dealings in host countries 142
Foreign currency dealings 143
19 Executive management concerns 144
Managerial style 145
Staffing 150
Internal organization 153
Management responsibilities to shareholders 154
Markets 156
Targeted performance, returns, long term growth and objectives, and
planning 156
Research and development 158
Competitive ability 159
Innovation and creativity 160
20 The relationship between employer and employee 161
The firm s commitment to its employees and employee relations 162
The rights and duties of the employee 168
Personal interests outside the firm 171
Conflicts of interest 173
Salary and benefits 179
Dealing with the media, lectures, and publications 181
Trade unions and unfair dismissals 182
Travel and entertainment expenses 184
Use of company property, resources, and time 186
Reimbursable expenses 187
21 Confidential and proprietary information 188
Confidential information, personal data, and computer security 189
Copyrights 194
Intellectual property, improvements, and inventions 195
Proprietary information 196
x Contents __ 22 Communication within and without the firm 199
Communication within the firm 200
Communication outside the firm 202
23 Anti discrimination and equal opportunity in employment 203
Anti discrimination and sex discrimination 204
Equal opportunity 207
Affirmative action 207
Disabled persons 208
24 Sexual and other harassment 209
25 Alcohol and drug abuse 211
26 Employee and consumer health and safety 215
Health and safety 216
Product safety 220
Security and safety 221
27 Compliance with laws 223
28 Insider trading and share dealing 226
Insider trading 227
Share dealing 234
29 Commitment to society and the local and international
community 236
30 Concern for the environment 241
31 Statements of values, company philosophies, principles and
objectives, and mission statements 24S
32 Implementation and adjudication of a code of conduct 257
Distribution 258
Compliance, interpretation, duty to report, reporting and
confidentiality, and employee suggestions 258
Managers as agents for implementation 260
Employees duty to understand the code of conduct 260
Grievance and disciplinary procedures 263
Conclusions 273
Appendix: Measuring attitudes and values: a questionnaire for
employees and managers 274
References 294
Bibliography 298
Index 302
|
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| indexdate | 2024-07-09T17:44:00Z |
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| isbn | 0415062322 |
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| physical | X, 308 S. |
| publishDate | 1992 |
| publishDateSearch | 1992 |
| publishDateSort | 1992 |
| publisher | Routledge |
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| spelling | Manley, Walter W. Verfasser aut Handbook of good business practice [corporate codes of conduct] Walter W. Manley II 1. publ. London u.a. Routledge 1992 X, 308 S. txt rdacontent n rdamedia nc rdacarrier Unternehmensgrundsätze (DE-588)4117297-8 gnd rswk-swf Unternehmensgrundsätze (DE-588)4117297-8 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006601583&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Manley, Walter W. Handbook of good business practice [corporate codes of conduct] Unternehmensgrundsätze (DE-588)4117297-8 gnd |
| subject_GND | (DE-588)4117297-8 |
| title | Handbook of good business practice [corporate codes of conduct] |
| title_auth | Handbook of good business practice [corporate codes of conduct] |
| title_exact_search | Handbook of good business practice [corporate codes of conduct] |
| title_full | Handbook of good business practice [corporate codes of conduct] Walter W. Manley II |
| title_fullStr | Handbook of good business practice [corporate codes of conduct] Walter W. Manley II |
| title_full_unstemmed | Handbook of good business practice [corporate codes of conduct] Walter W. Manley II |
| title_short | Handbook of good business practice |
| title_sort | handbook of good business practice corporate codes of conduct |
| title_sub | [corporate codes of conduct] |
| topic | Unternehmensgrundsätze (DE-588)4117297-8 gnd |
| topic_facet | Unternehmensgrundsätze |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006601583&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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