Quality wars: the triumphs and defeats of American business
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York
Free Press
1994
|
| Series: | A Juran Institute report
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | X, 382 S. |
| ISBN: | 0029166845 |
Staff View
MARC
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Record in the Search Index
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|---|---|
| adam_text | Contents
Foreword v
Preface ix
Introduction: A Slight Problem 1
Part I 17
1. The Beginning: An Emotional Experience 19
2. The Leaders: The Wrong Stuff 38
3. The People: How Hard It Is 58
4. The Customers: Are You Listening? 88
5. The Tools: Uses and Misuses 106
Part II 135
6. The Automakers: Almost There 137
7. The Pacesetters: So Much Left to Do 162
8. The Fumblers: The Fires Went Out 187
9. The Railroaders: All Aboard 215
10. The Services: When Scrap Walks Out the Door 230
11. The Professions: They Need It Too 253
12. The Government: Did the Dinosaur Twitch? 281
Conclusion 307
Notes 319
Bibliography 343
Acknowledgments 363
Index 367
iii
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| physical | X, 382 S. |
| publishDate | 1994 |
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| publisher | Free Press |
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| series2 | A Juran Institute report |
| spelling | Main, Jeremy Verfasser aut Quality wars the triumphs and defeats of American business Jeremy Main New York Free Press 1994 X, 382 S. txt rdacontent n rdamedia nc rdacarrier A Juran Institute report Gestion d'entreprise - États-Unis ram Kwaliteitszorg gtt Qualité - Contrôle ram Total quality management United States Case studies Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf USA USA (DE-588)4078704-7 gnd rswk-swf (DE-588)4522595-3 Fallstudiensammlung gnd-content USA (DE-588)4078704-7 g Qualitätsmanagement (DE-588)4219057-5 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006598040&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Main, Jeremy Quality wars the triumphs and defeats of American business Gestion d'entreprise - États-Unis ram Kwaliteitszorg gtt Qualité - Contrôle ram Total quality management United States Case studies Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4219057-5 (DE-588)4078704-7 (DE-588)4522595-3 |
| title | Quality wars the triumphs and defeats of American business |
| title_auth | Quality wars the triumphs and defeats of American business |
| title_exact_search | Quality wars the triumphs and defeats of American business |
| title_full | Quality wars the triumphs and defeats of American business Jeremy Main |
| title_fullStr | Quality wars the triumphs and defeats of American business Jeremy Main |
| title_full_unstemmed | Quality wars the triumphs and defeats of American business Jeremy Main |
| title_short | Quality wars |
| title_sort | quality wars the triumphs and defeats of american business |
| title_sub | the triumphs and defeats of American business |
| topic | Gestion d'entreprise - États-Unis ram Kwaliteitszorg gtt Qualité - Contrôle ram Total quality management United States Case studies Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Gestion d'entreprise - États-Unis Kwaliteitszorg Qualité - Contrôle Total quality management United States Case studies Qualitätsmanagement USA Fallstudiensammlung |
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