Practical business re-engineering: tools and techniques for achieving effective change
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London
Kogan Page
1994
|
| Edition: | 1. publ. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | 346 S. graph. Darst. |
| ISBN: | 0749414081 |
Staff View
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| adam_text | Contents
Preface 7
Acknowledgements 11
PART 1 MAKING IT HAPPEN 13
1 Introduction 15
1 What is Business Re engineering? 15
2 Four steps towards continual change 17
3 Know what you want 20
4 Make a plan 23
5 Doit! 25
6 Monitor 28
7 Changing the change, and continual change 29
8 The change process 31
9 Next steps and summary 34
2 Know what you want 37
1 Understanding the need and ability to change 38
2 Analysis of key stakeholders and their needs 40
3 A Framework for Success 50
4 Summary 55
3 Make a plan 58
1 Suggested planning outline 59
2 The planning process 61
3 Summary 63
4 Doit! 65
1 Technical techniques 66
2 Cultural techniques 71
3 Summary 88
5 Monitor 92
1 Monitoring action 93
2 Monitoring results 97
3 Summary 102
4 ¦ Contents
6 Changing the change and continual change 104
1 Changing the change 104
2 Continual change 110
7 The change process 113
1 Culture change programme 114
2 The use of project teams 115
3 The use of workshops 118
4 The use of facilitators 123
5 The use of training seminars 123
6 The use of an academy 124
7 The use of Ten Commandments 125
8 The use of change programme communication 127
9 Summary 128
8 Next steps 130
1 It s up to you! 130
2 Get your team involved! 131
3 You are not alone! 132
4 Set a realistic timetable! 132
5 Strive for continual improvement! 133
6 Summary 133
PART 2 CASE STUDIES 135
Introduction 137
1 AT T Global Business Communications Systems 139
2 Banca d America e d ltalia 153
3 Birmingham Midshires Building Society 160
4 Cigna International (UK) 173
5 Digital South Pacific 182
6 Ford 191
7 Kingston Hospital 200
8 National Vulcan Engineering Insurance Group Ltd (UK) 210
9 Oticon 218
10 The Progressive Corporation 228
11 Siemens Nixdorf Service 239
PART 3 APPENDICES: TOOLS AND TECHNIQUES 247
Appendix 1 Analytical and process tools and techniques 249
1 Introduction 249
2 Tools for customer analysis 251
3 Tools for supplier analysis 258
4 Tools for employee analysis 260
5 Tools for shareholder analysis 275
Contents ¦ 5
6 Some useful process tools and techniques 290
7 Using the tools and summary 300
Appendix 2 Project planning tools and techniques 302
1 Introduction 302
2 Project definition 303
3 Work breakdown structure 306
4 PDM network (PERT chart) 308
5 Task summary sheet 311
6 Milestone summary sheet 312
7 External dependencies 313
8 Resource summary 313
9 Cost estimate 314
10 Project programme/Gantt chart 315
11 Work to list 316
12 Amendments 317
13 Completion report 318
14 Summary 318
Appendix 3 Information and communication technology 320
1 Introduction 320
2 The challenge 321
3 From dumb to smart and on to client/server networks 322
4 Electronic data interchange (EDI) 325
5 Document image processing (DIP) 326
6 Workflow and groupware software 328
7 Smart/intelligent agents and neural networks 330
8 When it all goes wrong 331
9 When it all goes right 334
10 The use of technology in the re engineering process 334
11 Where next the multi media communication revolution 335
12 Summary 336
Reader s Feedback Questionnaire 337
Bibliography 339
Index 340
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| spelling | Obolensky, Nick Verfasser aut Practical business re-engineering tools and techniques for achieving effective change Nick Obolensky 1. publ. London Kogan Page 1994 346 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Organisatieverandering gtt Organizational change Management Reengineering (Management) Management (DE-588)4037278-9 gnd rswk-swf Reorganisation (DE-588)4115744-8 gnd rswk-swf Management (DE-588)4037278-9 s Reorganisation (DE-588)4115744-8 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006593355&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Obolensky, Nick Practical business re-engineering tools and techniques for achieving effective change Organisatieverandering gtt Organizational change Management Reengineering (Management) Management (DE-588)4037278-9 gnd Reorganisation (DE-588)4115744-8 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4115744-8 |
| title | Practical business re-engineering tools and techniques for achieving effective change |
| title_auth | Practical business re-engineering tools and techniques for achieving effective change |
| title_exact_search | Practical business re-engineering tools and techniques for achieving effective change |
| title_full | Practical business re-engineering tools and techniques for achieving effective change Nick Obolensky |
| title_fullStr | Practical business re-engineering tools and techniques for achieving effective change Nick Obolensky |
| title_full_unstemmed | Practical business re-engineering tools and techniques for achieving effective change Nick Obolensky |
| title_short | Practical business re-engineering |
| title_sort | practical business re engineering tools and techniques for achieving effective change |
| title_sub | tools and techniques for achieving effective change |
| topic | Organisatieverandering gtt Organizational change Management Reengineering (Management) Management (DE-588)4037278-9 gnd Reorganisation (DE-588)4115744-8 gnd |
| topic_facet | Organisatieverandering Organizational change Management Reengineering (Management) Management Reorganisation |
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