Forecasting and customer service management: optimizing the supply chain with a practical approach
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | Undetermined |
| Published: |
Basel u.a.
Helbing & Lichtenhahn
1995
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XIV, 197 S. graph. Darst. 1 Diskette 3,5" |
| ISBN: | 3719013855 |
Staff View
MARC
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Record in the Search Index
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|---|---|
| adam_text |
IX
TABLE
OF
CONTENTS
IHTRODUCTION
-
WHY
IMPROVE
LOGISTIC
PERFORMANCE?
.XHI
PART
1
BASIC
CONCEPTS
IN
FORECASTING
AND
CUSTOMER
SERVICE
MANAGEMENT
CHAPTER
1
OVERVIEW
.
1
CHAPTER
2
DEVELOPING
A
SALES
FORECAST
.
5
FORECAST
INFLUENCES
.
5
INFLUENCES
ON
THE
SALES
OF
A
PRODUCT
.
7
DIFFERENT
TYPES
OF
DEMAND
.
8
DECIDING
THE
FORECAST
HORIZON
.
9
DEVELOPING
AND
MAINTAINING
THE
FORECASTS
.
12
STEP
1
COLLECTING
AND
EVALUATING
DATA
.
14
STEP
2
DERIVING
A
MATHEMATICAL
(COMPUTER)
FORECAST
.
15
STEP
3
REVISING
THE
FORECAST
MANUALLY
.
28
STEP
4
MONITORING
FORECAST
ACCURACY
.
29
DEVELOPING
A
ROLLING
FORECAST
.
42
CHAPTER
3
DEFINING THE
CUSTOMER
SERVICE
LEVEL
.
45
INADEQUATE
USE
OF
CUSTOMER
SERVICE
TO
ATTRACT
NEW
CLIENTS
.
46
CUSTOMER
SERVICE
LEVEL
AND
COMPETITIVE
ADVANTAGE
.
47
DEFINING
THE
APPROPRIATE
CUSTOMER
SERVICE
LEVEL
.
49
CUSTOMER
SERVICE
LEVELS
FOR
SUPPLY
CHAIN
MANAGEMENT
PURPOSES
.
50
CHAPTER
4
CONVERTING
THE
CUSTOMER
SERVICE
LEVEL
TO
THE
CORRESPONDING
SAFETY
STOCK
.
53
THE
NEED
FOR
INVENTORIES
.
53
CALCULATING
SAFETY
STOCK
.
55
CHAPTER
5
DEVELOPING
REQUIREMENTS
PLANS
.
67
DEFINING
REQUIREMENTS
PLANNING
.
67
MANAGING
THE
REQUIREMENTS
PLANS
.
68
X
AGGREGATING
THE
REQUIREMENTS
FROM
THE
DISTRIBUTION
CENTERS
.
74
PUSH
VS.
PULL
DISTRIBUTION
.
76
CHAPTER
6
ORGANIZING
THE
SUPPLY
CHAIN
MANAGEMENT
.
79
FACILITATING
COOPERATION
IN
THE
SUPPLY
CHAIN
.
80
MANAGING
THE
RESPONSIBILITIES
IN
THE
SUPPLY
CHAIN
.
85
ESTABLISHING
AND
MAINTAINING
ONE
SET
OF
FIGURES
IN
THE
COMPANY
.
88
ORGANIZING
THE
UNIT
FORECAST
ON
AN
OPERATIVE
LEVEL
.
91
REWARDING
THE
SALES
PERSONNEI
FOR
THEIR
SALES
PERFORMANCE
94
CHAPTER
7
AUDITING,
FORECASTING
AND
DISTRIBUTION
PERFORMANCE
.
99
THE
BENCHMARKING
AND
IMPROVEMENT
PROCESS
.
100
THE
QUANTITATIVE
AUDIT
.
101
THE
QUALITATIVE
AUDIT
.
104
THE
EXTEMAL
AUDIT
.
104
THE
PROCESS
OF
ESTABLISHING
PERFORMANCE
MEASUREMENTS
.
105
LOGISTICS
PERFORMANCE
MEASUREMENT
FOR
DIFFERENT
DEPARTMENTS
.
106
DEVELOPING
PERFORMANCE
MEASUREMENTS
FOR
A
PROCESS
.
108
PERFORMANCE
MEASUREMENT
FOR
THE
IMPROVEMENT
OF
THE
PLANNING
PROCESS
.
112
CHAPTER
8
DEFINING
ACTION
PLANS
FOR
IMPROVEMENTS
.
115
CHAPTER
9
SUMMARY
OF
THE
MOST IMPORTANT
ISSUES
.
121
PART
2
ADVANCED
CONCEPTS
IN
FORECASTING
AND
CASTOMER
SERVICE
MANAGEMENT
CHAPTER
10
FORECASTING
ISSUES
.
129
FORECASTING
NEW
PRODUCT
INTRODUCTIONS
.
129
FORECASTING
OPTIONS
.
134
ADDITIONAL
FORECAST
IMPROVEMENTS
(TRACKING
WHOLESALERS
'
SALES)
.
135
TRACKING
PROJECT
FORECASTS
.
140
XI
CHAPTER
11
CUSTOMER
SERVICE
AND
INVENTORY
ISSUES
.
145
MANAGING
AGGREGATE
INVENTORIES
.
145
CUSTOMER
SERVICE LEVEL
VS.
BACK-ORDER
.
147
CUSTOMER
SERVICE LEVEL
VS.
LOST
SALES
.
150
MANAGING
ONE
INVENTORY
WITH
VARIOUS
CUSTOMER
SERVICE
LEVELS
.
152
SENSITIVITY
ANALYSIS:
LOST
SALES
VS.
CUSTOMER
SERVICE
LEVEL
.
157
APPENDIX
1
TABLES
FOR
DERIVING
SAFETY
STOCKS
.
161
APPENDIX
2
QUALITATIVE
AUDIT
QUESTIONNAIRE
/
SOLUTION
MANUAL
.
163
APPENDIX
3
EXAMPLE
OF
A STANDARD OPERATING
PROCEDURE
.
179
APPENDIX
4
RELEVANT
STATISTICAL
CONCEPTS
.
187
APPENDIX
5
SIMULATIONS
USING
EXCEL
.
189
GLOSSARY
191
LITERATURE
REFERENCES
.
193
INDEX
194 |
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| id | DE-604.BV009923880 |
| illustrated | Illustrated |
| indexdate | 2024-08-18T00:17:23Z |
| institution | BVB |
| isbn | 3719013855 |
| language | Undetermined |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006574158 |
| oclc_num | 634758702 |
| open_access_boolean | |
| owner | DE-703 DE-19 DE-BY-UBM DE-384 |
| owner_facet | DE-703 DE-19 DE-BY-UBM DE-384 |
| physical | XIV, 197 S. graph. Darst. 1 Diskette 3,5" |
| publishDate | 1995 |
| publishDateSearch | 1995 |
| publishDateSort | 1995 |
| publisher | Helbing & Lichtenhahn |
| record_format | marc |
| spelling | Brander, Arne Verfasser aut Forecasting and customer service management optimizing the supply chain with a practical approach Arne Brander Basel u.a. Helbing & Lichtenhahn 1995 XIV, 197 S. graph. Darst. 1 Diskette 3,5" txt rdacontent n rdamedia nc rdacarrier Distributionslogistik (DE-588)4150252-8 gnd rswk-swf Logistikplanung (DE-588)4246866-8 gnd rswk-swf Logistikplanung (DE-588)4246866-8 s DE-604 Distributionslogistik (DE-588)4150252-8 s DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006574158&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Brander, Arne Forecasting and customer service management optimizing the supply chain with a practical approach Distributionslogistik (DE-588)4150252-8 gnd Logistikplanung (DE-588)4246866-8 gnd |
| subject_GND | (DE-588)4150252-8 (DE-588)4246866-8 |
| title | Forecasting and customer service management optimizing the supply chain with a practical approach |
| title_auth | Forecasting and customer service management optimizing the supply chain with a practical approach |
| title_exact_search | Forecasting and customer service management optimizing the supply chain with a practical approach |
| title_full | Forecasting and customer service management optimizing the supply chain with a practical approach Arne Brander |
| title_fullStr | Forecasting and customer service management optimizing the supply chain with a practical approach Arne Brander |
| title_full_unstemmed | Forecasting and customer service management optimizing the supply chain with a practical approach Arne Brander |
| title_short | Forecasting and customer service management |
| title_sort | forecasting and customer service management optimizing the supply chain with a practical approach |
| title_sub | optimizing the supply chain with a practical approach |
| topic | Distributionslogistik (DE-588)4150252-8 gnd Logistikplanung (DE-588)4246866-8 gnd |
| topic_facet | Distributionslogistik Logistikplanung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006574158&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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