Crystal clear communication: skills for understanding and being understood
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York u.a.
Prentice Hall
1993
|
| Schriftenreihe: | Competitive edge management series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIII, 241 S. Ill. |
| ISBN: | 0724801855 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV009895521 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | t | ||
| 008 | 941111s1993 a||| |||| 00||| eng d | ||
| 020 | |a 0724801855 |9 0-7248-0185-5 | ||
| 035 | |a (OCoLC)38332677 | ||
| 035 | |a (DE-599)BVBBV009895521 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-703 | ||
| 050 | 0 | |a BF637.C45 | |
| 082 | 0 | |a 153.6 |2 21 | |
| 082 | 0 | |a 153.5 |2 20 | |
| 084 | |a CV 3500 |0 (DE-625)19155: |2 rvk | ||
| 100 | 1 | |a Cole, Kris |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Crystal clear communication |b skills for understanding and being understood |c Kris Cole |
| 264 | 1 | |a New York u.a. |b Prentice Hall |c 1993 | |
| 300 | |a XIII, 241 S. |b Ill. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Competitive edge management series | |
| 650 | 4 | |a Body language | |
| 650 | 4 | |a Interpersonal communication | |
| 650 | 0 | 7 | |a Zwischenmenschliche Beziehung |0 (DE-588)4079583-4 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Nichtverbale Kommunikation |0 (DE-588)4075376-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kommunikation |0 (DE-588)4031883-7 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Nichtverbale Kommunikation |0 (DE-588)4075376-1 |D s |
| 689 | 0 | 1 | |a Zwischenmenschliche Beziehung |0 (DE-588)4079583-4 |D s |
| 689 | 0 | |5 DE-604 | |
| 689 | 1 | 0 | |a Zwischenmenschliche Beziehung |0 (DE-588)4079583-4 |D s |
| 689 | 1 | 1 | |a Kommunikation |0 (DE-588)4031883-7 |D s |
| 689 | 1 | |5 DE-604 | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006552735&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-006552735 | ||
Datensatz im Suchindex
| _version_ | 1804124254875156480 |
|---|---|
| adam_text | Contents
Foreword v
Introduction xi
Acknowledgments xiii
Part I The basics
Understanding and taking charge of your
communications 1
1 Everything we do is communication 3
2 How you say it is what counts 11
3 Navigating the obstacle course: identifying and
overcoming communication filters, barriers and
incompatibilities 15
4 Behaviour breeds behaviour 23
5 Walk in another person s shoes, or you ll get
nowhere 29
6 Conflict recipe: look for the common ground and
beware the loser 35
7 Communication is a two way street you have to get as
well as give 47
Part II Giving good information
Saying how things are from your point of view 51
8 Avoid the 11 deadly sins of communication 53
9 Step off on the right foot for this will determine the
outcome 65
vii
viii CONTENTS
Appendix 1 Model framing answers for practice
exercises 73
10 Choose your words for clarity and power 77
Appendix 2 Some word meanings: order and strike 91
11 Speak for yourself, not the world ! language and
assertiveness 93
12 Don t masquerade your opinion as facts 107
13 Ask, don t tell 111
14 Never say what you like (or don t) without saying why
you like it (or don t) 117
15 Put yourself on the same wavelength 123
Part 111 Getting good information
Learning how things are from the other person s point
of view 137
16 Focus on the speaker 139
17 Listen, listen, listen 145
18 Draw out the full story 157
Appendix 3 Closed to open questions 161
19 Ask the right questions 163
Part IV Watch that body language!
Improving communication through body language 175
20 Basic principles of body language 177
21 Your own body language starts from the inside 179
Appendix 4 Self talk as an indicator of self esteem 185
22 First impressions count! 189
23 Manage your body language 193
24 Build rapport through body language 203
25 Other people s body language: are you succeeding or
missing the mark? 207
CONTENTS
Part V Put it in writing
Writing for clarity and persuasion 213
26 Be concise 215
27 Make your writing persuasive and easy to
understand 225
Further reading 237
Index 239
|
| any_adam_object | 1 |
| author | Cole, Kris |
| author_facet | Cole, Kris |
| author_role | aut |
| author_sort | Cole, Kris |
| author_variant | k c kc |
| building | Verbundindex |
| bvnumber | BV009895521 |
| callnumber-first | B - Philosophy, Psychology, Religion |
| callnumber-label | BF637 |
| callnumber-raw | BF637.C45 |
| callnumber-search | BF637.C45 |
| callnumber-sort | BF 3637 C45 |
| callnumber-subject | BF - Psychology |
| classification_rvk | CV 3500 |
| ctrlnum | (OCoLC)38332677 (DE-599)BVBBV009895521 |
| dewey-full | 153.6 153.5 |
| dewey-hundreds | 100 - Philosophy & psychology |
| dewey-ones | 153 - Conscious mental processes & intelligence |
| dewey-raw | 153.6 153.5 |
| dewey-search | 153.6 153.5 |
| dewey-sort | 3153.6 |
| dewey-tens | 150 - Psychology |
| discipline | Psychologie |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01745nam a2200457 c 4500</leader><controlfield tag="001">BV009895521</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">941111s1993 a||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0724801855</subfield><subfield code="9">0-7248-0185-5</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)38332677</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV009895521</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-703</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">BF637.C45</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">153.6</subfield><subfield code="2">21</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">153.5</subfield><subfield code="2">20</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">CV 3500</subfield><subfield code="0">(DE-625)19155:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Cole, Kris</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Crystal clear communication</subfield><subfield code="b">skills for understanding and being understood</subfield><subfield code="c">Kris Cole</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York u.a.</subfield><subfield code="b">Prentice Hall</subfield><subfield code="c">1993</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XIII, 241 S.</subfield><subfield code="b">Ill.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Competitive edge management series</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Body language</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Interpersonal communication</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Zwischenmenschliche Beziehung</subfield><subfield code="0">(DE-588)4079583-4</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Nichtverbale Kommunikation</subfield><subfield code="0">(DE-588)4075376-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kommunikation</subfield><subfield code="0">(DE-588)4031883-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Nichtverbale Kommunikation</subfield><subfield code="0">(DE-588)4075376-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Zwischenmenschliche Beziehung</subfield><subfield code="0">(DE-588)4079583-4</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Zwischenmenschliche Beziehung</subfield><subfield code="0">(DE-588)4079583-4</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="1"><subfield code="a">Kommunikation</subfield><subfield code="0">(DE-588)4031883-7</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006552735&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-006552735</subfield></datafield></record></collection> |
| id | DE-604.BV009895521 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:42:45Z |
| institution | BVB |
| isbn | 0724801855 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006552735 |
| oclc_num | 38332677 |
| open_access_boolean | |
| owner | DE-703 |
| owner_facet | DE-703 |
| physical | XIII, 241 S. Ill. |
| publishDate | 1993 |
| publishDateSearch | 1993 |
| publishDateSort | 1993 |
| publisher | Prentice Hall |
| record_format | marc |
| series2 | Competitive edge management series |
| spelling | Cole, Kris Verfasser aut Crystal clear communication skills for understanding and being understood Kris Cole New York u.a. Prentice Hall 1993 XIII, 241 S. Ill. txt rdacontent n rdamedia nc rdacarrier Competitive edge management series Body language Interpersonal communication Zwischenmenschliche Beziehung (DE-588)4079583-4 gnd rswk-swf Nichtverbale Kommunikation (DE-588)4075376-1 gnd rswk-swf Kommunikation (DE-588)4031883-7 gnd rswk-swf Nichtverbale Kommunikation (DE-588)4075376-1 s Zwischenmenschliche Beziehung (DE-588)4079583-4 s DE-604 Kommunikation (DE-588)4031883-7 s HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006552735&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Cole, Kris Crystal clear communication skills for understanding and being understood Body language Interpersonal communication Zwischenmenschliche Beziehung (DE-588)4079583-4 gnd Nichtverbale Kommunikation (DE-588)4075376-1 gnd Kommunikation (DE-588)4031883-7 gnd |
| subject_GND | (DE-588)4079583-4 (DE-588)4075376-1 (DE-588)4031883-7 |
| title | Crystal clear communication skills for understanding and being understood |
| title_auth | Crystal clear communication skills for understanding and being understood |
| title_exact_search | Crystal clear communication skills for understanding and being understood |
| title_full | Crystal clear communication skills for understanding and being understood Kris Cole |
| title_fullStr | Crystal clear communication skills for understanding and being understood Kris Cole |
| title_full_unstemmed | Crystal clear communication skills for understanding and being understood Kris Cole |
| title_short | Crystal clear communication |
| title_sort | crystal clear communication skills for understanding and being understood |
| title_sub | skills for understanding and being understood |
| topic | Body language Interpersonal communication Zwischenmenschliche Beziehung (DE-588)4079583-4 gnd Nichtverbale Kommunikation (DE-588)4075376-1 gnd Kommunikation (DE-588)4031883-7 gnd |
| topic_facet | Body language Interpersonal communication Zwischenmenschliche Beziehung Nichtverbale Kommunikation Kommunikation |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006552735&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT colekris crystalclearcommunicationskillsforunderstandingandbeingunderstood |