APA-Zitierstil (7. Ausg.)

MacNealy, R. M. (1994). Making customer satisfaction happen: A strategy for delighting customers (1. ed.). Chapman & Hall.

Chicago-Zitierstil (17. Ausg.)

MacNealy, Roderick M. Making Customer Satisfaction Happen: A Strategy for Delighting Customers. 1. ed. London u.a: Chapman & Hall, 1994.

MLA-Zitierstil (9. Ausg.)

MacNealy, Roderick M. Making Customer Satisfaction Happen: A Strategy for Delighting Customers. 1. ed. Chapman & Hall, 1994.