Strategic logistics management:
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| Previous Title: | Stock, James R. Strategic logistic management |
|---|---|
| Main Authors: | , |
| Format: | Book |
| Language: | English |
| Published: |
Homewood, Ill. u.a.
Irwin
1993
|
| Edition: | 3. ed. |
| Series: | The Irwin series in marketing
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | 2. Aufl. u.d.T.: Stock, James R.: Strategic logistics management |
| Physical Description: | XXVI, 862 S. Ill., graph. Darst., Kt. |
| ISBN: | 0256088381 |
Staff View
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Record in the Search Index
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| adam_text | Contents
Chapter 1 Logistics Role in the Economy and the Firm 2
Introduction 3
Definition of Logistics Management 3
Logistics Role in the Economy 5
Logistics Role in the Firm 6
Logistics Is Marketing Oriented 7
Logistics Adds Time and Place Utility 8
Logistics Allows Efficient Movement to the Customer 9
Logistics Is a Proprietary Asset 12
Activities Included in Logistics Management 12
Development of Logistics Management 18
Historical Development 19
Factors Underlying the Development of Interest
in Logistics Management 21
Operationalizing a Logistics Management System 26
Future Challenges 27
Strategic Planning 27
Logistics as an Offensive Marketing Weapon 29
Distribution Accounting 30
The Need for Broader Based Management Skills 30
Global Logistics 31
Strategic Alliances and Partnerships 33
Technology 34
Summary 35
Suggested Readings 36
Questions and Problems 37
Chapter 2 The Integrated Logistics Management Concept 38
Introduction 39
Why Should Logistics Activities be Integrated? 39
xvii
XViii CONTENTS
Logistics and the Marketing Function 41
Product 41
Price 43
Promotion 44
Place 44
The Total Cost Concept 45
Customer Service Levels 46
Transportation Costs 46
Warehousing Costs 47
Order Processing and Information Costs 48
Lot Quantity Costs 48
Inventory Carrying Costs 49
Logistics and Corporate Profit Performance 49
The Strategic Profit Model 51
Using the Strategic Profit Model: An Example 53
The Financial Impact of Logistics Decisions 55
Two Examples of Integrated Logistics Management 57
Conducting a Marketing and Logistics Audit 62
Developing a Logistics Strategy 63
Areas in Which Logistics Performance Can Be Improved 64
Customer Service 64
Transportation 65
Warehousing 65
Inventory Management 66
Order Processing and Information Systems 66
Forecasting 66
Production Planning and Purchasing 67
Summary 67
Suggested Readings 67
Questions and Problems 68
Chapter 3 Channels of Distribution 70
Introduction 71
What Is a Channel of Distribution? 72
Why Do Channels of Distribution Develop? 74
The Evolution of Marketing Channels 75
The Discrepancy of Assortment and Sorting 75
Routinization of Transactions 78
Searching through Marketing Channels 78
Channel Structure 78
Postponement and Speculation 79
Functional Spin Off within the Channel of Distribution 80
Reasons for Uneconomic Channels 81
Flows in the Channel of Distribution 82
Channel Design . 87
The Manufacturer s Perspective 88
The Wholesaler s Perspective 89
The Retailer s Perspective 89
CONTENTS xix
Channel Design Considerations 90
Market Coverage Objectives 90
Product Characteristics 93
Customer Service Objectives 95
Profitability 96
Channel Performance Measurement 100
Implementing Cost Trade Offs in a Channel of Distribution 102
Summary 106
Suggested Readings 107
Questions and Problems 107
Chapter 4 Customer Service 110
Introduction 1 11
What is Customer Service? 1 11
Definitions of Customer Service 112
Elements of Customer Service 113
Methods of Establishing a Customer Service Strategy 118
Consumer Reactions to Stockouts 119
Cost/Revenue Trade Offs 122
ABC Analysis 126
The Customer Service Audit 127
The External Customer Service Audit 128
The Internal Customer Service Audit 133
Identifying Potential Solutions 135
Establishing Customer Service Levels 142
Developing and Reporting Customer Service Standards 143
Impediments to an Effective Customer Service Strategy 144
Improving Customer Service Performance 146
Summary 148
Suggested Readings 148
Questions and Problems 150
Appendix: Customer Service Questionnaire 151
Chapter 5 Transportation 160
Introduction 161
Time and Place Utility 162
Transportation/Logistics/Marketing Interface 163
Factors Influencing Transportation Costs/Pricing 164
Transportation Service Characteristics 165
The Transportation System 166
Alternative Transport Modes 166
Intermodal Combinations 176
Role of Nonoperating Third Parties 180
Other Transport Forms 183
Transportation Regulation 184
Forms of Regulation 184
Regulatory History 187
XX CONTENTS
Legal Forms of Transportation 188
Transportation Pricing 190
Regulatory Reforms 193
Carrier Perspectives 193
Shipper Perspectives 207
Summary 209
Suggested Readings 210
Questions and Problems 211
Appendix: Some Major Federal Transportation Regulatory Agencies 212
Chapter 6 Decision Strategies in Transportation 214
Introduction 215
Traffic and Transportation Management 215
Carrier Perspectives 218
Shipper Perspectives 226
Transportation Productivity 241
Computer Technology and Traffic Management 244
International Transportation 245
The Transportation Audit 249
Summary 252
Suggested Readings 252
Questions and Problems 254
Appendix: Sample Transportation Service Quality Questionnaire 255
Chapter 7 Warehousing 262
Introduction 263
Nature and Importance of Warehousing 263
Types of Warehousing 268
A Comparison of Public and Private Warehousing 270
Advantages and Disadvantages of Public Warehousing 271
Advantages and Disadvantages of Private Warehousing 273
Warehousing Operations 275
Functions of Warehousing 275
Manual or Nonautomated Warehouse Handling Systems 279
Automated Warehouse Handling Systems 286
Warehousing in a Just in Time (JIT) Environment 298
Summary 299
Suggested Readings 300
Questions and Problems 301
Chapter 8 Decision Strategies in Warehousing 302
Introduction 303
Public versus Private Warehousing 305
Facility Development 305
Size and Number of Warehouses 305
Location Analysis 311
Warehouse Layout and Design 318
CONTENTS xxi
Packaging 324
Computer Technology, Information, and Warehouse Management 329
International Dimensions of Warehousing 000
Warehouse Productivity Measurement 000
Improving Warehouse Productivity 340
Financial Dimensions of Warehousing 342
Summary 344
Suggested Readings 344
Questions and Problems 346
Appendix A: Case Study—Public Versus Private Warehousing 346
Appendix B: Case Study—Warehouse Consolidation 351
Chapter 9 Financial Impact of Inventory 358
Introduction 359
Financial Aspects of Inventory Strategy 359
Inventory and Corporate Profitability 360
Inventory and Least Total Cost Logistics 364
Inventory Carrying Costs 364
Calculating Inventory Carrying Costs 368
The Impact of Inventory Turnover on Inventory Carrying Costs 387
Summary 391
Suggested Readings 391
Questions and Problems 391
Appendix: Inventory Carrying Costs—Six Case Studies 393
Chapter 10 Inventory Management 398
Introduction 399
Basic Inventory Concepts 399
Why Hold Inventory? 399
Types of Inventory 403
Basic Inventory Management 407
Inventory Management under Conditions of Certainty 408
Inventory Management under Uncertainty 413
Calculating Safety Stock Requirements 415
Calculating Fill Rate 420
Inventories and Customer Service 423
Production Scheduling 423
Symptoms of Poor Inventory Management 425
Improving Inventory Management 426
ABC Analysis 426
Forecasting 429
Inventory Models 432
Order Processing Systems 436
Impact of an Inventory Reduction on Corporate Profit Performance 437
Summary 442
Suggested Readings 442
Questions and Problems 443
xxii CONTENTS
Chapter 11 Managing Materials Flow 448
Introduction 449
Scope of Materials Management Activities 450
Purchasing and Procurement 452
Production Control 453
Inbound Logistics 453
Warehousing and Storage 454
Data and Information Systems 455
Inventory Planning and Control 456
Materials Disposal 456
Total Quality Management (TQM) 457
Administration and Control of Materials Flow 462
Kanban/Just in Time Systems 464
MRP Systems 472
DRP Systems 477
The Logistics/Manufacturing Interface 481
Summary 481
Suggested Readings 482
Questions and Problems 483
Chapter 12 Purchasing 484
Introduction 485
Purchasing Activities 485
Supplier Selection and Evaluation 487
Quality Control 493
Forward Buying 495
Just in Time Purchasing 497
Vendor Selection 499
Purchase Agreements 500
Loose Engineering Specifications 501
Benefits of Value Analysis 501
Engineering/Quality Coordination 501
Control of Inbound Transportation 501
Benefits of J IT Purchasing 502
Purchasing Research and Planning 504
Purchasing Cost Management 505
Cost Reduction Programs 505
Price Change Management 506
Volume Contracts 506
Systems Contracts and Stockless Purchasing 507
Measurement and Evaluation of Purchasing Performance 508
Performance Measures 509
Summary 511
Suggested Readings 511
Questions and Problems 512
CONTENTS XXiii
Chapter 13 Order Processing and Information Systems 514
Introduction 515
Customer Order Cycle 515
How Do Customer Orders Enter the Firm s Order Processing
Function? 518
The Path of a Customer s Order 519
The Communications Function 520
Advanced Order Processing Systems 520
Inside Sales/Telemarketing 531
Electronic Data Interchange (EDI) 532
Integrating Order Processing and the Company s Logistics
Management Information System 536
Basic Need for Information 537
Designing the Information System 538
A Data Base for Decision Making 542
Financial Considerations 544
Summary 547
Suggested Readings 547
Questions and Problems 548
Chapter 14 Decision Support Systems 552
Introduction 553
Environmental Scanning 556
Forecasting 559
Selected Computer Applications in Logistics 564
Modeling 568
Artificial Intelligence (AI) and Expert Systems (ES) 572
Summary 577
Suggested Readings 578
Questions and Problems 580
Chapter 15 Financial Control of Logistics Performance 582
Introduction 583
The Importance of Accurate Cost Data 583
Total Cost Analysis 584
Controlling Logistics Activities 587
Case Studies 587
Case 1—The Effect of Average Freight Costs on Customer/
Product Profitability 588
Case 2—Inability to Distinguish between Fixed and
Variable Costs 588
Case 3—The Pitfalls of Allocation 589
Case 4—Control Deficiencies 590
Limits of Current Profitability Reports 591
xxiv CONTENTS
Solving the Problem of Insufficient Cost Data 592
Standard Costs and Flexible Budgets 593
Budgetary Practices 598
Productivity Standards 600
Statistical Process Control (SPC) 602
Logistics Costs and the Corporate Management Information
System 606
Activity Based Costing 608
The Role of the Order Processing System 610
Cost Justification of Logistics System Changes 611
Summary 615
Suggested Readings 615
Questions and Problems 617
Appendix: Developing Standard Costs and Flexible Budgets for
Warehousing 618
Chapter 16 Organizing for Effective Logistics 624
Introduction 625
Importance of an Effective Logistics Organization 626
Types of Logistics Organizational Structures 629
Decision Making Strategies in Organizing for Logistics 636
The Logistics Mission Statement 637
Components of an Optimal Logistics Organization 640
An Approach to Developing an Optimal Logistics Organization 645
Measuring the Effectiveness of the Logistics Organization 654
Summary 662
Suggested Readings 663
Questions and Problems 664
Chapter 17 Global Logistics 666
Introduction 667
International Distribution Channel Strategies 670
Exporting 672
Licensing 673
Joint Ventures 674
Ownership 675
Importing 675
Managing Global Logistics 676
Organizing for Global Logistics 681
Financial Aspects of Global Logistics 681
The Global Marketplace 685
Management of the Export Shipment 696
Export Facilitators 696
Documentation 699
CONTENTS XXV
Terms of Trade 701
Free Trade Zones 703
Global Market Opportunities 704
Europe 704
The Commonwealth of Independent States/Eastern Europe 707
The Pacific Rim/China 708
Maquiladora Operations 710
Summary 711
Suggested Readings 712
Questions and Problems 714
Chapter 18 The Strategic Logistics Plan 716
Introduction 717
What Is Strategic Planning? 717
The Importance of Planning 718
The Corporate Planning Process 719
Evaluation of the Consumer and Identification of Potential Target
Markets 721
Evaluation and Selection of Target Markets 721
Formulation of Channel Objectives and Strategy 723
Identification and Evaluation of Channel Structure Alternatives 724
Selection of the Channel Structure 724
Formulation of the Strategic Logistics Plan 724
Evaluation and Selection of Individual Logistics Channel
Members 726
Performance Evaluation and Channel Modification 726
Developing a Strategic Logistics Plan 727
The Logistics Audit 727
The Logistics Plan 737
An Industry Example 738
Future Challenges 743
Integrated Channel Management 743
The Green Movement 747
Summary 750
Suggested Readings 751
Questions and Problems 752
Appendix A: Customer Service/Order Administration Audit 753
Appendix B: Transportation (Inbound and Outbound) Audit 755
Appendix C: Warehouse Operations Audit 758
Appendix D: Inventory Management and Forecasting Audit 760
Appendix E: Production Planning/Scheduling Audit 762
Appendix F: Marketing/Sales Audit 764
Appendix G: Financial Control/Accounting Audit 766
Appendix H: Purchasing Audit 768
Appendix I: General/Senior Management Audit 771
XXVi CONTENTS
Cases 775
1. Horizon Foods Corporation 776
2. Carlton Electronics 778
3. RLC Computer Company 781
4. Giles Laboratories (1992) 786
5. Favored Blend Coffee Company 792
6. Hickory Hill Smoked Foods Company 796
7. Worthing Ski Company 801
8. Mirror Stainless Steel 804
9. Flexit International 808
10. Riverview Distributing Company, Incorporated (1991) 812
ll.SKF 819
12. Ferle Foods, Inc. 820
Company Index 839
Author Index 843
Subject Index 851
|
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| discipline | Wirtschaftswissenschaften |
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| id | DE-604.BV009820768 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:41:29Z |
| institution | BVB |
| isbn | 0256088381 |
| language | English |
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| owner_facet | DE-473 DE-BY-UBG DE-521 DE-83 DE-11 DE-2070s |
| physical | XXVI, 862 S. Ill., graph. Darst., Kt. |
| publishDate | 1993 |
| publishDateSearch | 1993 |
| publishDateSort | 1993 |
| publisher | Irwin |
| record_format | marc |
| series2 | The Irwin series in marketing |
| spelling | Lambert, Douglas M. Verfasser aut Strategic logistics management Douglas M. Lambert ; James R. Stock Strategic physical distribution management 3. ed. Homewood, Ill. u.a. Irwin 1993 XXVI, 862 S. Ill., graph. Darst., Kt. txt rdacontent n rdamedia nc rdacarrier The Irwin series in marketing 2. Aufl. u.d.T.: Stock, James R.: Strategic logistics management Distribution (Économie politique) - Gestion Logistique (Organisation) Business logistics Physical distribution of goods -- Management Strategisches Management (DE-588)4124261-0 gnd rswk-swf Logistik (DE-588)4036210-3 gnd rswk-swf Logistik (DE-588)4036210-3 s Strategisches Management (DE-588)4124261-0 s DE-604 Stock, James R. Verfasser aut 2. Auflage Stock, James R. Strategic logistic management HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006501830&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Lambert, Douglas M. Stock, James R. Strategic logistics management Distribution (Économie politique) - Gestion Logistique (Organisation) Business logistics Physical distribution of goods -- Management Strategisches Management (DE-588)4124261-0 gnd Logistik (DE-588)4036210-3 gnd |
| subject_GND | (DE-588)4124261-0 (DE-588)4036210-3 |
| title | Strategic logistics management |
| title_alt | Strategic physical distribution management |
| title_auth | Strategic logistics management |
| title_exact_search | Strategic logistics management |
| title_full | Strategic logistics management Douglas M. Lambert ; James R. Stock |
| title_fullStr | Strategic logistics management Douglas M. Lambert ; James R. Stock |
| title_full_unstemmed | Strategic logistics management Douglas M. Lambert ; James R. Stock |
| title_old | Stock, James R. Strategic logistic management |
| title_short | Strategic logistics management |
| title_sort | strategic logistics management |
| topic | Distribution (Économie politique) - Gestion Logistique (Organisation) Business logistics Physical distribution of goods -- Management Strategisches Management (DE-588)4124261-0 gnd Logistik (DE-588)4036210-3 gnd |
| topic_facet | Distribution (Économie politique) - Gestion Logistique (Organisation) Business logistics Physical distribution of goods -- Management Strategisches Management Logistik |
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