Communicating change: how to win employee support for new business directions
Any time your company decides to make a major organizational change - whether it's a new emphasis on customer service, quality management, restructuring, or downsizing - your job is to get the message through to your employees, and enlist their support and cooperation. If you don't, the ch...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York u.a.
McGraw-Hill
1994
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| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Summary: | Any time your company decides to make a major organizational change - whether it's a new emphasis on customer service, quality management, restructuring, or downsizing - your job is to get the message through to your employees, and enlist their support and cooperation. If you don't, the changes you're trying to implement will inevitably create more turmoil than progress The challenge is how to deliver your message all the way through the ranks. A task made especially difficult when changes you are trying to communicate are unpopular. Now, here's a book that reveals to all managers how to implement important changes and make them work This is not a theoretical book. it's advice from the trenches. Packed with checklists, sample communications, diagrams, surveys, step-by-step guidance. This book evaluates the real-life communication successes and failures experienced by many multinational corporations including: General Motors, Polaroid, Xerox, Hewlett-Packard, British Telecom, GE, and IBM |
| Physical Description: | XIII, 251 S. graph. Darst. |
| ISBN: | 0070364524 |
Staff View
MARC
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| 520 | 3 | |a Any time your company decides to make a major organizational change - whether it's a new emphasis on customer service, quality management, restructuring, or downsizing - your job is to get the message through to your employees, and enlist their support and cooperation. If you don't, the changes you're trying to implement will inevitably create more turmoil than progress | |
| 520 | |a The challenge is how to deliver your message all the way through the ranks. A task made especially difficult when changes you are trying to communicate are unpopular. Now, here's a book that reveals to all managers how to implement important changes and make them work | ||
| 520 | |a This is not a theoretical book. it's advice from the trenches. Packed with checklists, sample communications, diagrams, surveys, step-by-step guidance. This book evaluates the real-life communication successes and failures experienced by many multinational corporations including: General Motors, Polaroid, Xerox, Hewlett-Packard, British Telecom, GE, and IBM | ||
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Record in the Search Index
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| adam_text | Contents
Preface ix
Introduction xi
Part 1. Communicate Directly to
Supervisors
1. Target Supervisors 1
2. Don t Go Directly to the Front Line 12
3. Don t Trickle Down through Middle
Management 19
4. Middle Managers: Improving Their
Communication 27
5. Communicating Customer Service 40
6. Communicating New Technology 48
7. Communicating a Downsizing 61
8. Communication Training Is Not the Answer 75
9. Making Supervisors Number One Priority 81
vii
viii Contents
Part 2. Use Face to Face Communication
10. If It s Not Face to Face, It s Not
Communication 86
11. Video 96
12. Briefing Meetings 107
13. Company Newspaper 117
14. Suggestion Schemes 126
15. Employee Attitude Surveys 134
16. Putting Your Communication to the Test 144
Part 3. Communicate Relative Performance
of Local Work Area
17. Your Employees Don t Care About the
Company 152
18. Communicating 9uality: Better or Worse
Than Competitor s 165
19. Communicating Quality: Looking In House 175
20. Communicating Customer Service
Performance 185
21. Stop Communicating Values 209
22. If You re the Boss, Communicate
Performance 220
23. How to Communicate When Everything
Is Uncertain 227
Appendix 239
Glossary 245
Index 247
|
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| illustrated | Illustrated |
| indexdate | 2024-07-09T17:39:49Z |
| institution | BVB |
| isbn | 0070364524 |
| language | English |
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| physical | XIII, 251 S. graph. Darst. |
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| spelling | Larkin, Thomas J. Verfasser aut Communicating change how to win employee support for new business directions T. J. and Sandar Larkin New York u.a. McGraw-Hill 1994 XIII, 251 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Any time your company decides to make a major organizational change - whether it's a new emphasis on customer service, quality management, restructuring, or downsizing - your job is to get the message through to your employees, and enlist their support and cooperation. If you don't, the changes you're trying to implement will inevitably create more turmoil than progress The challenge is how to deliver your message all the way through the ranks. A task made especially difficult when changes you are trying to communicate are unpopular. Now, here's a book that reveals to all managers how to implement important changes and make them work This is not a theoretical book. it's advice from the trenches. Packed with checklists, sample communications, diagrams, surveys, step-by-step guidance. This book evaluates the real-life communication successes and failures experienced by many multinational corporations including: General Motors, Polaroid, Xerox, Hewlett-Packard, British Telecom, GE, and IBM Organisatieverandering gtt Personeelsmanagement gtt Communication in personnel management Industrial relations Organizational change Arbeitnehmer (DE-588)4002623-1 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Kommunikation (DE-588)4031883-7 gnd rswk-swf Management (DE-588)4037278-9 s Arbeitnehmer (DE-588)4002623-1 s Kommunikation (DE-588)4031883-7 s DE-604 Larkin, Sandar Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006431270&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Larkin, Thomas J. Larkin, Sandar Communicating change how to win employee support for new business directions Organisatieverandering gtt Personeelsmanagement gtt Communication in personnel management Industrial relations Organizational change Arbeitnehmer (DE-588)4002623-1 gnd Management (DE-588)4037278-9 gnd Kommunikation (DE-588)4031883-7 gnd |
| subject_GND | (DE-588)4002623-1 (DE-588)4037278-9 (DE-588)4031883-7 |
| title | Communicating change how to win employee support for new business directions |
| title_auth | Communicating change how to win employee support for new business directions |
| title_exact_search | Communicating change how to win employee support for new business directions |
| title_full | Communicating change how to win employee support for new business directions T. J. and Sandar Larkin |
| title_fullStr | Communicating change how to win employee support for new business directions T. J. and Sandar Larkin |
| title_full_unstemmed | Communicating change how to win employee support for new business directions T. J. and Sandar Larkin |
| title_short | Communicating change |
| title_sort | communicating change how to win employee support for new business directions |
| title_sub | how to win employee support for new business directions |
| topic | Organisatieverandering gtt Personeelsmanagement gtt Communication in personnel management Industrial relations Organizational change Arbeitnehmer (DE-588)4002623-1 gnd Management (DE-588)4037278-9 gnd Kommunikation (DE-588)4031883-7 gnd |
| topic_facet | Organisatieverandering Personeelsmanagement Communication in personnel management Industrial relations Organizational change Arbeitnehmer Management Kommunikation |
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