Telecommunications services: negotiating structural and technological change
Saved in:
| Format: | Book |
|---|---|
| Language: | English |
| Published: |
Geneva
1993
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | X, 142 S. |
| ISBN: | 9221082636 |
Staff View
MARC
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Record in the Search Index
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| adam_text | Contents
Preface v
1. Negotiating structural and technological change in telecommunications
services: An overview 1
(Brian Bolton)
Introduction *
The major technological and structural changes of the 1980s 4
Deregulation, the establishment of national corporations, and the
creation of service subsidiaries *
The impact of the changes on employment in the PTOs ™
Negotiating structural and technological change **¦
Information disclosure ^
Participatory debate or imposed solution? ^
The cooperative approach to the future of the PTT/PTO 15
The restrictive approach to the future of the PTT/PTO 23
Summary 2
2. Negotiating structural and technological change in the telecommunications
services in Australia
(Edward M. Davis)
Introduction ~*
Telecom Australia ~
Management structure rf
Workforce and unions ^
Negotiating technological change Z
Negotiating structural change T:
Conclusions
3. Negotiating structural and technological change in the telecommunications
services in France
(Yann Landreau)
Introduction .,
The final debate on the future of telecommunications in France
Period 11986 87 77
Period II1988 89 ^
Period III 1990 7}
The setting up of France Teldcom as an autonomous organization
Labour issues ^
Introducing technological and organizational change ^
The role of the personnel department ^
Forward planning for redeployment
viii
STRUCTURALAND TECHNOLOGICAL CHANGE IN TELECOMMUNICATIONS Methods of managing modernization: Consultation and modelling 49
Two examples of organizational change 51
The change in structure of the Directorate of Commercial Affairs and
Telematics (DACT) 51
The Production Directorate s Master Plan for Technical Operations
(MPTO) 51
Conclusions 53
4. Negotiating structural and technological change in the telecommunications
services in Ireland 55
(Sean O Ceallaigh)
Introduction 55
The period up to 1980 55
Negotiating procedures before 1984 56
The traditional system for introducing new technology 56
Recruitment and training 57
Compensation of staff for the introduction of new technology 58
Union organization 59
State of telecommunications services in the 1970s 59
The introduction of new technology and services from 1980 60
New switching and transmission equipment 60
New services 61
Computerization 62
The setting up of Telecom Eireann 62
Decision to establish a new company 62
Negotiations with staff on setting up the new company 63
Status, objects and duties of Telecom Eireann 64
Relationship between the company, the Minister and the Oireachtas 65
Telecom Eireann s monopoly position 65
Telecom Eireann s subsidiary companies 66
Negotiations with staff on the introduction of new technology and on
compensation for increased productivity 67
The first productivity agreements 67
The 1985 company wide productivity agreement 69
Productivity deal for switchboard operating staff 69
Other improvements in the pay and conditions of staff 70
Reorganization of telecommunications work 70
Greater grading flexibility 70
Headquarters reorganization 71
Devolution of responsibility to the districts 71
Staff participation in the introduction of new technology and other
changes 72
The joint committees 72
Other forms of management staff communication 74
Telecom Eireann s attitude to staff participation 75
Other personnel issues: Recruitment, redundancy and training 76
Recruitment 76
Redundancy 76
Training 78
Conclusions 80
Extent to which union expectations and fears have been realized 80
Extent to which management s objectives have been realized 81
ix
CONTENTS 5. Negotiating structural and technological change in the telecommunications
services in Japan 83
(NorioWada)
Structural reform in the telecommunications industry 83
Background 83
Changes in the structure of the industry 84
The privatization of NTT 85
Establishment of the NTT group 86
Effects of the changes on labour union issues 87
Effects of privatization on labour relations 88
Labour management relations before 1 April 1985 88
Labour management relations since privatization 89
The establishment of consultation procedures 89
Consultation and new technology 90
Operating changes since privatization 91
Introduction of a new divisional structure 91
Introduction of new technologies and systems 93
Changes in the workforce 95
Changes in the personnel management system 95
Improvements in education and training 98
Summary 99
6. Negotiating structural and technological change in the telecommunications
services in the United Kingdom 101
(Paul Willman)
Introduction 101
The evolution of telecommunications services in the United Kingdom 101
The regulatory and competitive environment 102
Reorganization of British Telecom 103
Recent technological changes 104
Changes to industrial relations and the employment structure 107
Bargaining to achieve greater flexibility 111
Levels and composition of pay 114
Bargaining over technological change 116
Conclusions 119
7. Negotiating structural and technological change in the telecommunications
services in the United States 123
(Brian Bolton)
Introduction 123
AT T: The situation before divestiture 123
Union organization 123
The Osark Plan 124
Agents of change 125
Divestiture of AT T 126
Structural changes 126
Effects on employment and unionization 129
The role of regulation 133
Some of the results of regulation 134
Effects of technological change 135
Domestic and international expansion 135
Effects on employment 137
x
STRUCTURAL AND TECHNOLOGICAL CHANGE IN TELECOMMUNICATIONS
Negotiating change 140
The Technological Change Committees 140
The issue of training 141
Conclusions 142
Figures
1. Membership trends, STE and NCU, 1980 89 109
2. Employment in telecommunications, United Kingdom, 1982 90 111
3. Pay in telecommunications, managerial grades, United Kingdom, 1984 90 114
4. Pay in telecommunications, non managerial grades, United Kingdom, 1984 90 115
Tables
1. Profile of full time Telecom Australia staff by designation, 1975 91 35
2. Profile of Telecom Australia unions, 1987 36
3. Growth in staff numbers in Telecom Eireann, 1970 80 76
4. Competition in the Japanese telecommunications market, March 1990 85
5. NTT revenues and expenditures since privatization 86
6. Changes in the NTT workforce, 1985 89 95
7. British Telecom performance, 1986 90 103
8. International network comparisons 104
9. Network access lines of major telcos in the United States, 1988 127
10. Composition of telephone industry employment in the United States, 1950 80 130
11. Employment figures for major telecommunications companies in the United
States, 1984 90 131
12. Telco employment in unregulated operations in the United States, 1988 131
13. Unionization in the major telephone companies in the United States, 1988 132
14. Impact of changing technology in the telephone industry in the United States 139
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| spelling | Telecommunications services negotiating structural and technological change International Labour Office. Brian Bolton u.a. Geneva 1993 X, 142 S. txt rdacontent n rdamedia nc rdacarrier Technische vernieuwing gtt Telecommunicatiesector gtt Werkgelegenheidsbeleid gtt Collective bargaining Telecommunication Case studies Telecommunication Technological innovations Technischer Fortschritt (DE-588)4059252-2 gnd rswk-swf Telekommunikationswirtschaft (DE-588)4227329-8 gnd rswk-swf Gewerkschaftspolitik (DE-588)4020889-8 gnd rswk-swf Strukturwandel (DE-588)4058136-6 gnd rswk-swf Telekommunikationsdienst (DE-588)4244904-2 gnd rswk-swf Industriestaaten (DE-588)4026840-8 gnd rswk-swf (DE-588)4522595-3 Fallstudiensammlung gnd-content Technischer Fortschritt (DE-588)4059252-2 s Strukturwandel (DE-588)4058136-6 s Telekommunikationsdienst (DE-588)4244904-2 s Industriestaaten (DE-588)4026840-8 g DE-604 Telekommunikationswirtschaft (DE-588)4227329-8 s Gewerkschaftspolitik (DE-588)4020889-8 s DE-188 Bolton, Brian Sonstige oth Internationales Arbeitsamt Sonstige (DE-588)36358-3 oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006112073&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Telecommunications services negotiating structural and technological change Technische vernieuwing gtt Telecommunicatiesector gtt Werkgelegenheidsbeleid gtt Collective bargaining Telecommunication Case studies Telecommunication Technological innovations Technischer Fortschritt (DE-588)4059252-2 gnd Telekommunikationswirtschaft (DE-588)4227329-8 gnd Gewerkschaftspolitik (DE-588)4020889-8 gnd Strukturwandel (DE-588)4058136-6 gnd Telekommunikationsdienst (DE-588)4244904-2 gnd |
| subject_GND | (DE-588)4059252-2 (DE-588)4227329-8 (DE-588)4020889-8 (DE-588)4058136-6 (DE-588)4244904-2 (DE-588)4026840-8 (DE-588)4522595-3 |
| title | Telecommunications services negotiating structural and technological change |
| title_auth | Telecommunications services negotiating structural and technological change |
| title_exact_search | Telecommunications services negotiating structural and technological change |
| title_full | Telecommunications services negotiating structural and technological change International Labour Office. Brian Bolton u.a. |
| title_fullStr | Telecommunications services negotiating structural and technological change International Labour Office. Brian Bolton u.a. |
| title_full_unstemmed | Telecommunications services negotiating structural and technological change International Labour Office. Brian Bolton u.a. |
| title_short | Telecommunications services |
| title_sort | telecommunications services negotiating structural and technological change |
| title_sub | negotiating structural and technological change |
| topic | Technische vernieuwing gtt Telecommunicatiesector gtt Werkgelegenheidsbeleid gtt Collective bargaining Telecommunication Case studies Telecommunication Technological innovations Technischer Fortschritt (DE-588)4059252-2 gnd Telekommunikationswirtschaft (DE-588)4227329-8 gnd Gewerkschaftspolitik (DE-588)4020889-8 gnd Strukturwandel (DE-588)4058136-6 gnd Telekommunikationsdienst (DE-588)4244904-2 gnd |
| topic_facet | Technische vernieuwing Telecommunicatiesector Werkgelegenheidsbeleid Collective bargaining Telecommunication Case studies Telecommunication Technological innovations Technischer Fortschritt Telekommunikationswirtschaft Gewerkschaftspolitik Strukturwandel Telekommunikationsdienst Industriestaaten Fallstudiensammlung |
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