Employee involvement and total quality management: practices and results in fortune 1000 companies
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| Main Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
San Francisco, Calif.
Jossey-Bass
1992
|
| Edition: | 1. ed. |
| Series: | The Jossey-Bass management series
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XX, 157 S. graph. Darst. |
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MARC
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| 245 | 1 | 0 | |a Employee involvement and total quality management |b practices and results in fortune 1000 companies |c Edward E. Lawler ; Susan Albers Mohrman ; Gerald E. Ledford |
| 250 | |a 1. ed. | ||
| 264 | 1 | |a San Francisco, Calif. |b Jossey-Bass |c 1992 | |
| 300 | |a XX, 157 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a The Jossey-Bass management series | |
| 650 | 4 | |a Gestion d'entreprise - Participation du personnel - États-Unis | |
| 650 | 7 | |a Medezeggenschap |2 gtt | |
| 650 | 4 | |a Qualité totale - États-Unis | |
| 650 | 4 | |a Industrial management |x Employee participation |z United States | |
| 650 | 4 | |a Industry |x organization & administration |z United States | |
| 650 | 4 | |a Organizational Culture |z United States | |
| 650 | 4 | |a Personnel Management |z United States | |
| 650 | 4 | |a Total Quality Management |z United States | |
| 650 | 4 | |a Total quality management |z United States | |
| 651 | 4 | |a USA | |
| 700 | 1 | |a Mohrman, Susan Albers |e Verfasser |0 (DE-588)1051470277 |4 aut | |
| 700 | 1 | |a Ledford, Gerald E. |e Verfasser |4 aut | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=005958351&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-005958351 | ||
Record in the Search Index
| _version_ | 1804123360916930560 |
|---|---|
| adam_text | CONTENTS
Tables and Figures xi
Preface xv
The Authors xix
Introduction: Analyzing the Results of Employee Involvement 1
PART ONE Adoption of Employee Involvement Practices
Section 1. Reasons for Starting Involvement Efforts 9
Section 2. Sharing Information 11
Section 3. Increasing Knowledge 16
Section 4. Rewarding Performance 20
Section 5. Redistributing Power 26
Section 6. Patterns of Information, Knowledge, Rewards, and Power 31
PART TWO The Structure of Employee Involvement Programs
Section 7. Approaches to Employee Involvement Efforts 41
Section 8. Personnel Policies and Practices Facilitating Employee
Involvement 43
Section 9. Implementing Employee Involvement: Facilitators and Barriers 47
ix
PART THREE Results of Employee Involvement Programs
Section 10. Success of Reward System Programs 55
Section 11. Success of Power Sharing Programs 57
Section 12. Results of Employee Involvement Programs 59
PART FOUR Who Adopts Employee Involvement Programs?
Section 13. Organizational Characteristics of the Adopters 69
Section 14. Unionization and Employee Involvement 79
Section 15. Competitive Conditions 84
PART FIVE Total Quality Management Programs
Section 16. Adoption of Total Quality Programs and Practices 95
Section 17. Organizations That Implement Total Quality 97
Section 18. Relationships Between Employee Involvement and Total
Quality 101
Section 19. The Impact of Total Quality Management Programs 105
PART SIX Employee Involvement in the Future
Section 20. Plans for Adopting Employee Involvement Practices 115
Section 21. Changes and Future Directions 118
Resource A. The Questionnaire 125
Resource B. Glossary of Terms 145
Resource C. Construction and Calculation of Index Scores 149
References 155
TABLES AND FIGURES
Figure 1.1. Reasons for Implementing Employee Involvement. 10
Figure 1.2. Original Stimulus for Employee Involvement. 11
Figure 2.1. Percentage Indicating That More Than 60 Percent of Employees Were
Given Information. 12
Table 2.1. Information Shared with More Than 40 Percent of Employees. 14
Figure 2.2. Percentage Indicating Degree to Which Information Flow Has Increased
as a Result of Employee Involvement. 15
Table 3.1. Percentage Indicating That More Than 60 Percent of Employees Had
Training in Past Three Years. 16
Table 3.2. Percentage Indicating That More Than 20 Percent of Employees Had
Training in Past Three Years. 17
Table 3.3. Training Provided to More Than 40 Percent of Employees in Past
Three Years. 18
Table 3.4. Training Provided to More Than 40 Percent of Employees in Past
Three Years. 19
Figure 3.1. Percentage Indicating Degree to Which Skill Development at Lower
Levels Increased as a Result of Employee Involvement. 19
Table 4.1 • Percentage of Employees Covered by Performance Based Rewards. 20
XI
Table 4.2. Percentage of Employees Covered by Reward Systems. 22
Table 4.3. Rewards Used with More Than 40 Percent of Employees. 24
Table 4.4. Pay Practices Related to Use of Skill Based Pay. 25
Figure 4.1. Percentage Indicating Degree to Which Performance Based Rewards at
Lower Levels Increased as a Result of Employee Involvement. 26
Table 5.1. Power Sharing Practices for Generating Employee Suggestions and
Problem Solving. 27
Table 5.2. Power Sharing Practices Involving Work Redesign. 28
Table 5.3. Power Sharing Approaches Used with More Than 40 Percent of Employees. 29
Figure 5.1. Percentage Indicating Extent to Which Decision Making Moved to Lower
Levels as a Result of Employee Involvemeit. 30
Table 6.1. Types of Employee Involvement Users Among Fortune 1000 Firms. 32
Table 6.2. Patterns of Information Sharing by Type of El User. 33
Table 6.3. Patterns of Knowledge by Type of El User. 34
Table 6.4. Patterns of Reward System Practices by Type of El User. 35
Table 6.5. Patterns of Power Sharing Practices by Type of El User. 36
Table 7.1. Implementation Design Features. 41
Table 8.1. Percentage of Employees Covered by El Related Personnel
Policies/Practices. 44
Table 8.2. Number of El Related Personnel Practices Used with at Least 40 Percent
of Employees. 46
Table 8.3. Personnel Policies/Practices by Type of El User. 4/
Table 9.1. Conditions Facilitating Employee Involvement. 48
Table 9.2. Barriers to Employee Involvement. 49
Table 9.3. Facilitators of and Barriers to Employee Involvement by Type of El User. 50
Table 10.1. Percentage Indicating Success of Reward System Practices. 55
Table 11.1. Percentage Indicating Success of Power Sharing Programs. 57
Table 12.1. Percentage Indicating at Least Some Improvement in Internal Business
Conditions as a Result of Employee Involvement. 59
Figure 12.1. Impact of Employee Involvement on Performance Indicators. °1
Table 1 2.2. Effects of Employee Involvement by Type of El User. 63
xii TABLES AND FIGURES
Table 12.3. Relationship Between Use of 1:1 Practices and Fortune a Most Admired
Companies List. 64
Table 13.1. Firm Size and HI Practices. 70
Table 13.2. Firm Size and Nature of HI Efforts. 71
Table 13.3. Firm Size and Effects of El Efforts. 72
Table 13.4. Service/Manufacturing Differences in HI Practices. 74
Table 13.5. Service/Manufacturing Differences in Nature of HI Efforts. 75
Table 13.6. Service/Manufacturing Differences in Effects of HI Efforts. 76
Table 13.7. El Index Scores by Industry. 78
Figure 14.1. Union Involvement in HI Efforts. 80
Table 14.1. Unionization and El Practices. 81
Table 14.2. Unionization and Nature of El Efforts. 82
Table 14.3. Degree of Union Involvement and Effects of El Efforts. 84
Table 1 5.1. Relationship of Downsizing and Removing Layers to Employee Involvement. 85
Table 15.2. Time of Downsizing: Comparison of Practices and Impact. 86
Table 1 5.3. Relationship of Market Conditions to Adoption of El Practices. 88
Table 1 5.4. Relationship of Market Conditions to Impact of Employee Involvement
on Performance. 89
Table 15.5. Relationship of Market Conditions to Impact of Employee Involvement on
Internal Business Conditions. 90
Table 16.1. Percentage of Employees Covered by Total Quality Practices. 96
Table 1 7.1. Relationship Between Firm Characteristics and Adoption of Total Quality
Practices. 97
Table 1 7.2. Relationship Between Market Conditions and Adoption of Total Quality
Practices. 98
Table 1 7.3. Relationship of Downsizing and Removing Layers to Adoption of Total
Quality Practices. 99
Table 17.4. Total Quality Management Index Scores by Industry. 100
Table 18.1. Use of Total Quality Practices by Organizations with Different El Use
Patterns. 103
Figure 18.1. Relationship of Employee Involvement to Total Quality. 104
Table 19.1. Relationship of Use of Total Quality Practices to El Impact in
Manufacturing Firms. 106
TABLES AND FIGURES xiii
Table 19.2. Relationship of Use of Total Quality Practices to El Impact in
Service Firms. 107
Table 19.3. Relationship of Use of Total Quality Practices to El Impact on Internal
Business Conditions. 110
Table 19.4. How Quality and Employee Involvement Are Managed: Impact on
Outcomes. 112
Figure 20.1. Percentage Change in Employee Involvement Spending in Next Fiscal Year. 115
Table 20.1. Percentage Planning Adoption/Discontinuation of Power Practices. 116
Table 20.2. Percentage Planning Adoption/Discontinuation of Reward Practices. 117
xiv TABLES AND FIGURES
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| author | Lawler, Edward E. III. 1938- Mohrman, Susan Albers Ledford, Gerald E. |
| author_GND | (DE-588)10876396X (DE-588)1051470277 |
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| id | DE-604.BV009012115 |
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| indexdate | 2024-07-09T17:28:32Z |
| institution | BVB |
| language | English |
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| owner | DE-N2 DE-188 |
| owner_facet | DE-N2 DE-188 |
| physical | XX, 157 S. graph. Darst. |
| publishDate | 1992 |
| publishDateSearch | 1992 |
| publishDateSort | 1992 |
| publisher | Jossey-Bass |
| record_format | marc |
| series2 | The Jossey-Bass management series |
| spelling | Lawler, Edward E. III. 1938- Verfasser (DE-588)10876396X aut Employee involvement and total quality management practices and results in fortune 1000 companies Edward E. Lawler ; Susan Albers Mohrman ; Gerald E. Ledford 1. ed. San Francisco, Calif. Jossey-Bass 1992 XX, 157 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier The Jossey-Bass management series Gestion d'entreprise - Participation du personnel - États-Unis Medezeggenschap gtt Qualité totale - États-Unis Industrial management Employee participation United States Industry organization & administration United States Organizational Culture United States Personnel Management United States Total Quality Management United States Total quality management United States USA Mohrman, Susan Albers Verfasser (DE-588)1051470277 aut Ledford, Gerald E. Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=005958351&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Lawler, Edward E. III. 1938- Mohrman, Susan Albers Ledford, Gerald E. Employee involvement and total quality management practices and results in fortune 1000 companies Gestion d'entreprise - Participation du personnel - États-Unis Medezeggenschap gtt Qualité totale - États-Unis Industrial management Employee participation United States Industry organization & administration United States Organizational Culture United States Personnel Management United States Total Quality Management United States Total quality management United States |
| title | Employee involvement and total quality management practices and results in fortune 1000 companies |
| title_auth | Employee involvement and total quality management practices and results in fortune 1000 companies |
| title_exact_search | Employee involvement and total quality management practices and results in fortune 1000 companies |
| title_full | Employee involvement and total quality management practices and results in fortune 1000 companies Edward E. Lawler ; Susan Albers Mohrman ; Gerald E. Ledford |
| title_fullStr | Employee involvement and total quality management practices and results in fortune 1000 companies Edward E. Lawler ; Susan Albers Mohrman ; Gerald E. Ledford |
| title_full_unstemmed | Employee involvement and total quality management practices and results in fortune 1000 companies Edward E. Lawler ; Susan Albers Mohrman ; Gerald E. Ledford |
| title_short | Employee involvement and total quality management |
| title_sort | employee involvement and total quality management practices and results in fortune 1000 companies |
| title_sub | practices and results in fortune 1000 companies |
| topic | Gestion d'entreprise - Participation du personnel - États-Unis Medezeggenschap gtt Qualité totale - États-Unis Industrial management Employee participation United States Industry organization & administration United States Organizational Culture United States Personnel Management United States Total Quality Management United States Total quality management United States |
| topic_facet | Gestion d'entreprise - Participation du personnel - États-Unis Medezeggenschap Qualité totale - États-Unis Industrial management Employee participation United States Industry organization & administration United States Organizational Culture United States Personnel Management United States Total Quality Management United States Total quality management United States USA |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=005958351&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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