Managing to keep the customer: how to achieve and maintain superior customer service throughout the organization
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
San Francisco u.a.
Jossey-Bass
1988
|
| Edition: | 1. ed., 6. print. |
| Series: | The Jossey-Bass management series
|
| Subjects: | |
| Physical Description: | XVI, 163 S. |
| ISBN: | 1555420273 |
Staff View
MARC
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Record in the Search Index
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| author | Desatnick, Robert L. |
| author_facet | Desatnick, Robert L. |
| author_role | aut |
| author_sort | Desatnick, Robert L. |
| author_variant | r l d rl rld |
| building | Verbundindex |
| bvnumber | BV008954419 |
| classification_rvk | QP 690 |
| ctrlnum | (OCoLC)614891011 (DE-599)BVBBV008954419 |
| discipline | Wirtschaftswissenschaften |
| edition | 1. ed., 6. print. |
| format | Book |
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| genre_facet | Fallstudiensammlung |
| id | DE-604.BV008954419 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T17:27:23Z |
| institution | BVB |
| isbn | 1555420273 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-005909321 |
| oclc_num | 614891011 |
| open_access_boolean | |
| owner | DE-N2 |
| owner_facet | DE-N2 |
| physical | XVI, 163 S. |
| publishDate | 1988 |
| publishDateSearch | 1988 |
| publishDateSort | 1988 |
| publisher | Jossey-Bass |
| record_format | marc |
| series2 | The Jossey-Bass management series |
| spelling | Desatnick, Robert L. Verfasser aut Managing to keep the customer how to achieve and maintain superior customer service throughout the organization 1. ed., 6. print. San Francisco u.a. Jossey-Bass 1988 XVI, 163 S. txt rdacontent n rdamedia nc rdacarrier The Jossey-Bass management series Kundendienst (DE-588)4135134-4 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Marketingstrategie (DE-588)4120697-6 gnd rswk-swf 1\p (DE-588)4522595-3 Fallstudiensammlung gnd-content Marketingstrategie (DE-588)4120697-6 s DE-604 Kundendienst (DE-588)4135134-4 s 2\p DE-604 Kundenmanagement (DE-588)4236865-0 s 3\p DE-604 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 3\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Desatnick, Robert L. Managing to keep the customer how to achieve and maintain superior customer service throughout the organization Kundendienst (DE-588)4135134-4 gnd Kundenmanagement (DE-588)4236865-0 gnd Marketingstrategie (DE-588)4120697-6 gnd |
| subject_GND | (DE-588)4135134-4 (DE-588)4236865-0 (DE-588)4120697-6 (DE-588)4522595-3 |
| title | Managing to keep the customer how to achieve and maintain superior customer service throughout the organization |
| title_auth | Managing to keep the customer how to achieve and maintain superior customer service throughout the organization |
| title_exact_search | Managing to keep the customer how to achieve and maintain superior customer service throughout the organization |
| title_full | Managing to keep the customer how to achieve and maintain superior customer service throughout the organization |
| title_fullStr | Managing to keep the customer how to achieve and maintain superior customer service throughout the organization |
| title_full_unstemmed | Managing to keep the customer how to achieve and maintain superior customer service throughout the organization |
| title_short | Managing to keep the customer |
| title_sort | managing to keep the customer how to achieve and maintain superior customer service throughout the organization |
| title_sub | how to achieve and maintain superior customer service throughout the organization |
| topic | Kundendienst (DE-588)4135134-4 gnd Kundenmanagement (DE-588)4236865-0 gnd Marketingstrategie (DE-588)4120697-6 gnd |
| topic_facet | Kundendienst Kundenmanagement Marketingstrategie Fallstudiensammlung |
| work_keys_str_mv | AT desatnickrobertl managingtokeepthecustomerhowtoachieveandmaintainsuperiorcustomerservicethroughouttheorganization |