APA (7th ed.) Citation

Desatnick, R. L. (1988). Managing to keep the customer: How to achieve and maintain superior customer service throughout the organization (1. ed., 6. print.). Jossey-Bass.

Chicago Style (17th ed.) Citation

Desatnick, Robert L. Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization. 1. ed., 6. print. San Francisco u.a: Jossey-Bass, 1988.

MLA (9th ed.) Citation

Desatnick, Robert L. Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization. 1. ed., 6. print. Jossey-Bass, 1988.