Beyond quality: managing the relationship with the customer
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Corby, Northants
British Inst. of Management
1990
|
| Series: | A BIM report
|
| Subjects: | |
| Physical Description: | 59 S. graph. Darst. |
| ISBN: | 0859462056 |
Staff View
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV008808132 | ||
| 003 | DE-604 | ||
| 005 | 19960521 | ||
| 007 | t | ||
| 008 | 931207s1990 d||| |||| 00||| eng d | ||
| 020 | |a 0859462056 |9 0-85946-205-6 | ||
| 035 | |a (OCoLC)22270425 | ||
| 035 | |a (DE-599)BVBBV008808132 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-945 | ||
| 082 | 0 | |a 658.812 |b COU | |
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 100 | 1 | |a Coulson-Thomas, Colin |d 1949- |e Verfasser |0 (DE-588)132350319 |4 aut | |
| 245 | 1 | 0 | |a Beyond quality |b managing the relationship with the customer |c Colin Coulson-Thomas & Richard Brown |
| 264 | 1 | |a Corby, Northants |b British Inst. of Management |c 1990 | |
| 300 | |a 59 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a A BIM report | |
| 650 | 4 | |a Customer relations | |
| 650 | 4 | |a Customer services | |
| 650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Kundenmanagement |0 (DE-588)4236865-0 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Brown, Richard |e Verfasser |4 aut | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-005827401 | ||
Record in the Search Index
| _version_ | 1804123162086998016 |
|---|---|
| any_adam_object | |
| author | Coulson-Thomas, Colin 1949- Brown, Richard |
| author_GND | (DE-588)132350319 |
| author_facet | Coulson-Thomas, Colin 1949- Brown, Richard |
| author_role | aut aut |
| author_sort | Coulson-Thomas, Colin 1949- |
| author_variant | c c t cct r b rb |
| building | Verbundindex |
| bvnumber | BV008808132 |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)22270425 (DE-599)BVBBV008808132 |
| dewey-full | 658.812 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01168nam a2200361 c 4500</leader><controlfield tag="001">BV008808132</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">19960521 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">931207s1990 d||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0859462056</subfield><subfield code="9">0-85946-205-6</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)22270425</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV008808132</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-945</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.812</subfield><subfield code="b">COU</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="0">(DE-625)141911:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Coulson-Thomas, Colin</subfield><subfield code="d">1949-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)132350319</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Beyond quality</subfield><subfield code="b">managing the relationship with the customer</subfield><subfield code="c">Colin Coulson-Thomas & Richard Brown</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Corby, Northants</subfield><subfield code="b">British Inst. of Management</subfield><subfield code="c">1990</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">59 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">A BIM report</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer relations</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Brown, Richard</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-005827401</subfield></datafield></record></collection> |
| id | DE-604.BV008808132 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:25:23Z |
| institution | BVB |
| isbn | 0859462056 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-005827401 |
| oclc_num | 22270425 |
| open_access_boolean | |
| owner | DE-945 |
| owner_facet | DE-945 |
| physical | 59 S. graph. Darst. |
| publishDate | 1990 |
| publishDateSearch | 1990 |
| publishDateSort | 1990 |
| publisher | British Inst. of Management |
| record_format | marc |
| series2 | A BIM report |
| spelling | Coulson-Thomas, Colin 1949- Verfasser (DE-588)132350319 aut Beyond quality managing the relationship with the customer Colin Coulson-Thomas & Richard Brown Corby, Northants British Inst. of Management 1990 59 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier A BIM report Customer relations Customer services Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s DE-604 Brown, Richard Verfasser aut |
| spellingShingle | Coulson-Thomas, Colin 1949- Brown, Richard Beyond quality managing the relationship with the customer Customer relations Customer services Kundenmanagement (DE-588)4236865-0 gnd |
| subject_GND | (DE-588)4236865-0 |
| title | Beyond quality managing the relationship with the customer |
| title_auth | Beyond quality managing the relationship with the customer |
| title_exact_search | Beyond quality managing the relationship with the customer |
| title_full | Beyond quality managing the relationship with the customer Colin Coulson-Thomas & Richard Brown |
| title_fullStr | Beyond quality managing the relationship with the customer Colin Coulson-Thomas & Richard Brown |
| title_full_unstemmed | Beyond quality managing the relationship with the customer Colin Coulson-Thomas & Richard Brown |
| title_short | Beyond quality |
| title_sort | beyond quality managing the relationship with the customer |
| title_sub | managing the relationship with the customer |
| topic | Customer relations Customer services Kundenmanagement (DE-588)4236865-0 gnd |
| topic_facet | Customer relations Customer services Kundenmanagement |
| work_keys_str_mv | AT coulsonthomascolin beyondqualitymanagingtherelationshipwiththecustomer AT brownrichard beyondqualitymanagingtherelationshipwiththecustomer |