APA (7th ed.) Citation

Coulson-Thomas, C., & Brown, R. (1990). Beyond quality: Managing the relationship with the customer. British Inst. of Management.

Chicago Style (17th ed.) Citation

Coulson-Thomas, Colin, and Richard Brown. Beyond Quality: Managing the Relationship with the Customer. Corby, Northants: British Inst. of Management, 1990.

MLA (9th ed.) Citation

Coulson-Thomas, Colin, and Richard Brown. Beyond Quality: Managing the Relationship with the Customer. British Inst. of Management, 1990.