Steeples, M. M. (1992). The corporate guide to the Malcolm Baldrige national quality award: Proven strategies for building quality into your organization. ASQC Quality Press u.a.
Chicago-Zitierstil (17. Ausg.)Steeples, Marion M. The Corporate Guide to the Malcolm Baldrige National Quality Award: Proven Strategies for Building Quality into Your Organization. Milwaukee, Wis: ASQC Quality Press u.a, 1992.
MLA-Zitierstil (9. Ausg.)Steeples, Marion M. The Corporate Guide to the Malcolm Baldrige National Quality Award: Proven Strategies for Building Quality into Your Organization. ASQC Quality Press u.a, 1992.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.