APA-Zitierstil (7. Ausg.)

Grenier, R. (1988). Customer satisfaction through total quality assurance (1. ed.). Hitchcock.

Chicago-Zitierstil (17. Ausg.)

Grenier, Robert. Customer Satisfaction Through Total Quality Assurance. 1. ed. Wheaton, Ill: Hitchcock, 1988.

MLA-Zitierstil (9. Ausg.)

Grenier, Robert. Customer Satisfaction Through Total Quality Assurance. 1. ed. Hitchcock, 1988.