Hill, A. V. (1992). Field service management: An integrated approach to increasing customer satisfaction. Irwin.
Chicago-Zitierstil (17. Ausg.)Hill, Arthur V. Field Service Management: An Integrated Approach to Increasing Customer Satisfaction. Homewood, Ill: Irwin, 1992.
MLA-Zitierstil (9. Ausg.)Hill, Arthur V. Field Service Management: An Integrated Approach to Increasing Customer Satisfaction. Irwin, 1992.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.