APA (7th ed.) Citation

Kausen, R. C. (1988). Customer satisfaction guaranteed: A new approach to customer service, bedside manner, and relationship ease. Life Education.

Chicago Style (17th ed.) Citation

Kausen, Robert C. Customer Satisfaction Guaranteed: A New Approach to Customer Service, Bedside Manner, and Relationship Ease. Trinity Center, CA: Life Education, 1988.

MLA (9th ed.) Citation

Kausen, Robert C. Customer Satisfaction Guaranteed: A New Approach to Customer Service, Bedside Manner, and Relationship Ease. Life Education, 1988.