(1991). Services marketing (2. ed.). Prentice-Hall Internat.
Chicago Style (17th ed.) CitationServices Marketing. 2. ed. London u.a: Prentice-Hall Internat, 1991.
MLA (9th ed.) CitationServices Marketing. 2. ed. Prentice-Hall Internat, 1991.
Warning: These citations may not always be 100% accurate.