APA (7th ed.) Citation

Tschohl, J. (1991). Achieving excellence through customer service. Prentice Hall.

Chicago Style (17th ed.) Citation

Tschohl, John. Achieving Excellence Through Customer Service. Englewood Cliffs, NJ: Prentice Hall, 1991.

MLA (9th ed.) Citation

Tschohl, John. Achieving Excellence Through Customer Service. Prentice Hall, 1991.

Warning: These citations may not always be 100% accurate.