APA (7th ed.) Citation

Carr, C. (1990). Front-line customer service: 15 keys to customer satisfaction. Wiley.

Chicago Style (17th ed.) Citation

Carr, Clay. Front-line Customer Service: 15 Keys to Customer Satisfaction. New York u.a: Wiley, 1990.

MLA (9th ed.) Citation

Carr, Clay. Front-line Customer Service: 15 Keys to Customer Satisfaction. Wiley, 1990.

Warning: These citations may not always be 100% accurate.